Home Assistant Green

SHIPPING METHODS AND CHARGES

ameriDroid.com's shipping facility is located in Northern California, not far from San Francisco and Silicon Valley. This means that many of the western states can receive products in 1 or 2 business days via USPS Priority Mail, UPS Ground or Fedex Ground shipping, and most of the US should receive product within 3 days via USPS Priority Mail or a week (or less) of ordering via Fedex Ground or USPS Ground Advantage. Our shipping charges are calculated based on the estimated weight and dimensions of the package, as well as the destination address. Please note that the delivery estimates provided for each shipping method are determined by the carrier and are not guaranteed. If you have a specific delivery date in mind, we recommend selecting a shipping method that explicitly guarantees delivery by that date. You can verify the guaranteed delivery options by checking online or contacting our customer service (Currently USPS Priority Mail Express, FedEx 2 Day AM, FedEx Standard Overnight, FedEx Priority Overnight, UPS 2nd Day AM, UPS Next Day Air Saver, UPS Next Day Air, UPS Next Day Air Early, FedEx First Overnight are the Shipping Methods that guarantee delivery by certain date but due to certain circumstances Money Back claims can be denied). Keep in mind that our system's estimates are meant to provide general guidance, and actual delivery times may vary. We strive to ensure timely and reliable deliveries, and we appreciate your understanding of any unforeseen delays that may occur during the shipping process. Please keep in mind that the decision to refund the shipping fee due to missing the guaranteed delivery date is up to the shipping method selected, we will only refund shipping fees when the claims are approved by USPS/UPS/FedEx. On occasion we might use a different shipping method than selected, but it it always be the same or better speed.

United States Postal Service (USPS) Priority Mail shipping provides an estimated 1 to 3 day service to the entire US, including Alaska and Hawaii. If you're in Canada, we have several choices including Asendia (Globegistics) for inexpensive shipping to all of Canada. Please note that Asendia does not provide last-mile services, and they do not offer package pick-up or have a local office for drop-off. Instead, we ship packages to Asendia's main offices in Los Angeles via UPS. Due to this process, tracking information will not update immediately. Your tracking number will become active once the package has been scanned by Asendia after it reaches their facility.

If you are ordering from outside the US, any country that we are legally allowed to ship to already have shipping rates for the major carriers. More information is available in the "WORLDWIDE SHIPPING" section below.

Shipping estimates are calculated based on the number of days from the date your order. If received after 10:00am Pacific Time, your order may be shipped the next business day. These are just estimates, and are not guaranteed. The only guaranteed delivery option is Fedex Overnight and UPS Next Day Air. However, Overnight/Next Day packages may not depart from ameriDroid's shipping facility the same day the order is placed for a number of reasons, including high order volume and other factors, although priority is given to these orders. When estimating how soon your package will arrive via USPS, keep in mind that USPS doesn't move packages on Sundays and national holidays. When estimating UPS/FedEx arrival dates, keep in mind that UPS and FedEx generally do not move packages on Saturdays, Sundays or national holidays. If you need a Saturday delivery please call for a shipping quote.

Note: If your order is placed on a Friday after the 10:00am Pacific Time cutoff, it will likely ship on Monday or Tuesday, depending on the demand from the weekend.

SHIPPING CUTOFF TIMES

UPS/FedEx Air shipments are picked up from our location at 3:30pm Pacific Time (PT), based on our current demand, we must have your order before 10:00am PT to give us a chance to process it for shipping out that day. USPS shipments are picked up before 4pm, so again, you will want to complete your order before 10:00am PT. The earlier you can place your order, the better chance we have of shipping out the same day.

We do not process shipments on many weekends and holidays, so most orders placed after 10:00am PT on Friday or the day before a major holiday will go out on the next business day or the following day after that depending on the demand during that weekend/holiday. Orders that need to be assembled might take a few days to ship.

If you are ordering products and you are having them shipped to anywhere close to the San Francisco Bay Area, select the cheapest shipping method. One day delivery is not guaranteed, but you will very likely receive the shipment in one day.

Have your order placed by the time indicated on the chart below, based on your time zone.

10:00am Pacific Time = 11:00am Mountain Time = 12:00pm Central Time = 13:00am Eastern Time = 8:00am Hawaii Time

WORLDWIDE SHIPPING

ameriDroid.com ships to every country in the world where we are legally allowed. We cannot ship to several countries due to trade bans. If you are ordering Batteries as a standalone product please select UPS or FedEx, GlobalPost, USPS or Globegistics do not ship batteries internationally.

When placing your order, if your country doesn't already have a shipping option listed, send us a message and let us know what country you're in. We'll add your country to our shipping system if possible. Globegistics and USPS First Class international do not offer shipping insurance, please check our Shipping Protection section for more information.

Both Globegistics and the United States Postal Service (USPS) utilize the local post office of each country for the final delivery of packages, make sure to check your local post office website to track your package as they will have the latest information. When a package reaches its destination country, it is handed over to the country's local postal service, which then completes the delivery to the recipient's address.

Be aware that your country may have import duties, customs fees and extra local delivery charges that you will be responsible to pay. We cannot keep up on the many requirements of foreign governments in regards to import duties, customs fees and local delivery charges. If you are concerned about this, contact your country's authorities responsible for customs and importing products and local delivery.

When filling out customs paperwork, we state that the shipment is "Merchandise", that it is not a gift, that the items are "Embedded Computer Systems", "Computer Hardware", or "Electronic Equipment", based on the options provided by the customs agency. Our system automatically states the product manufacturing origin and gives a value based on the total cost minus shipping charges. We cannot change anything on the customs forms.

The Harmonized System Code for single board computers is 84714190 . You may need this number if importing single board computers.

SHIPPING PROTECTION

We offer FOB Destination shipping terms for most orders, meaning ameriDroid is responsible for goods until they are delivered to the buyer’s specified location. Most shipping carriers, including USPS, UPS, and FedEx, provide up to $100 of included insurance coverage for lost or damaged orders. In such cases, ameriDroid will assist you in filing a dispute with the carrier. For orders exceeding $100, ameriDroid will attempt to add extra insurance through the carrier or a third party, but this is not guaranteed, and there is no guarantee that the carrier or the third-party insurance will accept the claim. This coverage does not extend to stolen packages. Once the carrier confirms delivery, our responsibility ends, and it becomes the customer’s responsibility to ensure the shipping address is secure against theft or "porch pirates." We recommend selecting UPS or FedEx for orders exceeding $100 and verifying that your delivery location is safe to prevent such issues. Upon request we can use the customers UPS/FedEx shipping account, in those cases the terms will be FOB Origin and the buyers will need to do the claim process directly with the carrier.For international orders, please note that Globegistics, GlobalPost and USPS do not offer insurance. AmeriDroid will provide a replacement for eligible orders; however, some countries/shipping methods do not support last-mile tracking, which may prevent us from confirming delivery. Orders shipped via limited tracking methods or to these destinations are not eligible for replacements or refunds. Please contact us to verify if your shipping method includes last-mile tracking or if your country is eligible for replacement or refund if shipped via USPS, GlobalPost or Globegistics (For international orders besides Canada we recommend FedEx or UPS).

SHIPPING ON YOUR SHIPPER ACCOUNT

If you wish ameriDroid.com to ship via your shipper account, please add a note to your order including the information on your shipping company and shipping account number and add the shipping note to your cart. Next, follow through with the checkout process as normal. We commonly set up shipments for customers using this method for UPS and FedEx shipments. Choose the least expensive shipping option to submit your order, and we will refund the shipping once we process your order. Call us at 707-635-2430 if you have any problems.

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Returns/Refunds Policy

PAYMENTS

We accept most credit cards, PayPal and several other payment options. We can also take payment by mail via check, or via bank transfer. Payments by mail via check will be subject to a delay while allowing time for the check to clear.

PREORDERS

Please see our preorder page for details . Please note that some preorders cannot be cancelled or refunded once placed.

SPECIAL ORDERS

Special orders may be placed by contacting us directly, including submission of purchase orders and special requests. Modification of special orders may be subject to change fees. Special orders may not be canceled and refunds cannot be processed for special orders.

REFUND FEES

We are charged ~3.0%-6.5% of the total purchase price for refunds for orders processed by credit card, PayPal, or other platforms. This amount will be deducted from any refund requested by the customer (Installment options, such as Shop Pay Installments through Shopify Payments, incur the highest transaction fees, which can exceed 6%.).

TROUBLESHOOTING

If you cannot pay through PayPal using a credit card, it may be because your credit card is already linked to a PayPal account. If this is the case, you need to log into your PayPal account that the credit card is linked to before you can make a payment. Unfortunately, we have no control over this. However, our checkout process now allows payment via credit card directly.

IF YOU ARE STILL HAVING TROUBLE ORDERING

Please use the "Contact Us" form or call us at 707-635-2430 for assistance.

RETURNS

Warranty Period

Home Assistant Green:

New Units: 30-day easy return window for any reason (restocking fees waived), with a 1-year limited warranty starting from the date of receipt.

Refurbished Units (Includes Refurbished ZWA-2 and ZBT-2): 14-day return window if you change your mind (restocking fees may apply), and a 30-day limited warranty for defects.

Single-board computers - Warranty stated on product page, or 16 weeks

Tablets - Warranty stated on product page, or 6 months

Accessories - Warranty stated on product page, or 2 weeks*

* = Whichever period is longer

Hardware damage caused by negligence, misuse or abuse is not covered under warranty. For products returned within the warranty period, ameriDroid.com is not responsible for incidental or consequential damages, and liability is limited to a maximum equal to the purchase price of the product, excluding shipping. The build quality of any product is warranted only to the extent that the product works as designed. Flaws or imperfections due to the assembly or testing process that do not affect the functionality of the product are not grounds for a warranty claim.

NOTE : We ship a lot of products. Most manufacturers test during production, and again before they leave the supplier. After shipping, we only receive approximately 3 out of every 1000 products back as defective. Out of these returned items, more than 50% of the products have no issues discovered during testing (Customers are responsible for shipping back if no issues are discovered during testing). Please check the testing section below for things to try before sending your items to us for testing. We cannot control all variables. Some of the variables include, but are not limited to:

•safe handling of equipment

•power fluctuations external to the system

•human error

•misuse/abuse (including modding)

•shipping damages

Any returns for refund or replacement of non-defective items during the warranty period are subject to a 25% restocking fee, unless the product page offers hassle-free returns or the products are returned in an unused/unopened condition. Items must be returned in new, resellable condition with all original packaging. Items returned after the warranty period has expired, or not in new, resellable condition cannot be refunded. The restocking fee is required as it takes considerable time to test the condition of the returned items, and to re-offer them as used items through our web store. No exceptions. Shipping costs will not be refunded.

Returns should be sent to:

ameriDroidATTN: RMA (your original order number here)245 E Perkins StUkiah, California, 95482United States

Inside the returned merchandise box, please include a printed copy of any email correspondence with us regarding the issue. This will help us process your return in a timely manner. You can save on return shipping by purchasing your shipping label using Pirate Ship , which offers commercial shipping rates without a subscription.

To optionally speed up the process once you have requested an RMA, you may order a replacement product on ameriDroid.com and attach a note to your order when making an advance purchase. On the note, state that this is a warranty replacement item and request a refund of the replacement item on that order when your returned item arrives. Include the order number of your original order. Please note that if you take this route and your returned product is found to not be defective, then the restocking fee will be deducted or your original item may be optionally returned to you at your request.

Warranty Shipping Policies

During the warranty period , the customer is responsible for shipping charges back to ameriDroid.com. We recommend USPS First Class as this is the least expensive shipping method in most cases. We will cover the non-expedited shipping charges for the replacement product back to the customer. International returns need to be sent with DDP. Every effort is made to ensure that every product shipped has been rigorously tested before shipping.

After the warranty period , the customer is responsible for shipping charges both directions. If the hardware damage is serious or extensive, the product may not be repairable. If the hardware is repairable, there may be a service charge for the repair work.

You can save on return shipping by purchasing your shipping label using Pirate Ship , which offers commercial shipping rates without a subscription.

Testing Ideas Before Requesting RMA

•Most manufacturers have an online forum. Check the forum, create an account if you don't already have one, search for posts about your problem using several different ways of describing the problem, and try the fixes listed there.

•Test your power supply.

•Test your cables.

•If your problem could be related to an eMMC or microSD card, try cleaning the conductors on the card with contact cleaner or isopropyl alcohol. Also, consider reflashing them with a new OS image. Try a different microSD card if available. If your board has a boot selector, make sure it is set to the appropriate media. If you are using an eMMC, do not attach the eMMC to the microSD adapter and insert it into the microSD slot on the SBC - attach it directly to the eMMC connector on the board. If you are booting an Android image, please note that the first boot can take up to 10 minutes without any activity showing on the monitor. This is due to the Android image resizing the boot partition to the full size of the media.

•Try to reduce your problem to the simplest possible configuration. Remove any external devices plugged in (keyboards, mice, WiFi devices, etc.).

•Post a question about your problem on the forum and wait for a response. Usually, most posts are responded to within a day or two.

•If you get no useful responses from the forum, please use the contact form on this site and we will forward your issues directly to the manufacturer's technical team.

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