Hike Utility Wind Jacket

When your order ships, you'll receive a confirmation email with details about the shipping method, tracking information, and estimated delivery date.

Prompt action by the Customer is crucial in the event of any delivery delays or irregularities. This allows SNS to investigate and potentially resolve any issues with the carrier before they escalate.

SNS will provide a unique tracking number in the shipping confirmation email. Customers are expected to actively monitor the shipment status using this information.

SNS shall not be held liable for any delays, damages, or lost packages resulting from the Customer's failure to track their shipment or take timely action in the event of an issue.

Shopping in the US:

The US market website will clearly indicate which SNS entity you'll be contracting with on PDP. Indicated by terms "shipping from the US or EU". Available from our US warehouse means a contract with SNS Inc and from EU with SNS AB.

Understanding Safe Place Delivery and Responsibility:

By placing an order with SNS, you acknowledge that in the event of a missed delivery and no action is taken to manage it, the carrier may leave the parcel within the premises of your delivery address as per their standard procedures. SNS is not obliged to compensate for lost or stolen parcels left in accordance with the carrier's safe place. However, we are committed to investigating the matter with the carrier and working towards a resolution in such cases.

Claims:

SNS will make reasonable efforts to investigate and assist with reported delivery issues. However, SNS assumes no responsibility for claims regarding shipments where a significant amount of time has passed since the estimated delivery date, particularly if the customer did not report the issue promptly.

In-store pick-ups

We currently only fulfill online orders through delivery. In-store pickup is not available at this time

Delivery Inspection and Acceptance:

Inspection Upon Delivery: Upon receiving your order, you are encouraged to carefully inspect the packaging for any damage or signs of tampering.

Discrepancies and Damage: If you notice any discrepancies with your order (missing items, damaged packaging) or suspect damage to the contents, DO NOT ACCEPT the shipment.

Reporting Discrepancies: In such cases, immediately notify SNS using the contact form provided on our website. This allows us to promptly investigate and address the issue.

Acceptance and Claims:

Acceptance Acknowledgment: By accepting the shipment without reporting any discrepancies upon delivery, you acknowledge that the packaging appeared undamaged, and the contents seemed complete at the time of receipt.

Limited Refunds for Late Claims: Claims for missing items, damaged contents, or incorrect shipments reported after delivery acceptance may be subject to limited refund options. This is due to the difficulty in verifying the condition of the shipment after acceptance.

Unclaimed/Undelivered Packages

We reserve the right to charge for the costs incurred in handling unclaimed packages or missed delivery (such as return shipping and handling fees). Therefore, we charge the below stated fees if a package is not picked up. Please note that if you regret a purchase and want to return the product, you first need to pick up the package and then return it as described below.

Sweden: SEK 300 Denmark: DKK 300 United Kingdom: GBP 30 EU (excl. Bulgaria): EUR 40 Rest of the World: USD 50

Partial Deliveries

If you have ordered several products in the same order and one of the products cannot be delivered with the other products, we will remove the unavailable product from your order and notify you accordingly. Any refund of the amount paid will be made in accordance with section 10. If the product becomes available again, it will be made available on https://www.sneakersnstuff.com/ and you can place a new order.

Temporary Campaigns

We may from time to time offer campaigns that may involve more favorable terms than those stated in these Terms. The favorable terms will apply during the period in which the campaign is active and for the products affected by the current campaign. We always have the right to withdraw a campaign before an agreement has been entered into between you and Sneakers and Stuff. Once the campaign is over, the terms revert to these Terms.

Orders Delivered via Forwarding Companies

Responsibility for Forwarding Companies

If a customer chooses to use a forwarding company to deliver their order to a location different from the original shipping address, the risk and responsibility for the package are transferred to the customer once the order is successfully delivered to the forwarding company. It is the customer's responsibility if the shipment is stolen or damaged by the forwarding company after delivery is completed.

Return Labels and Incorrect Items

In cases where an incorrect or defective item is delivered: Return labels can only be issued from the original shipping destination. If the order has been forwarded to another location by the customer's chosen forwarding company, the customer is responsible for securing and covering the cost of the return label. The company is not liable for delays, additional shipping costs, or loss or damage incurred during forwarding by a third party.

Refund Policy

Refunds can only be processed once the returned item is physically received back at our warehouse. This is a necessary condition for issuing any refund or processing any claims related to the item. Any claims for incorrect or defective items must include evidence of the item being returned to our warehouse (eg, return tracking information). We reserve the right to refuse or delay any refund until the returned item has been received and processed at our warehouse.

Limitation of Liability

The company's liability is limited to ensuring the correct item is delivered to the shipping address provided at checkout. Any additional services, forwarding, or handling performed by third-party companies are beyond the company's control and responsibility.

Contact - SNS US - SNEAKERSNSTUFF - Checkout

Easy Returns and Claims

SNS is committed to providing a seamless return and claims experience. We offer a user-friendly online portal, Loop Returns, to streamline the process for your convenience.

To initiate a return or claim, click Returns in the footer and visit Loop Returns. Enter the email address linked to your order and your order number. Loop will guide you through a step-by-step process for a smooth and efficient resolution.

Mandatory Use of Loop Returns

Returns or claims delivered to our warehouse without being initiated through Loop Returns will not be handled or accepted. This ensures proper tracking, accurate documentation, and a consistent process for all customers.

Unapproved Returns:Returns initiated outside of Loop Returns without prior authorization will not be accepted. In rare cases where SNS permits an exception, an additional handling and administrative fee may apply.

Return Shipping Label & Fee

Once your return or claim is completed through Loop, a return shipping label will be emailed to you.

Return Shipping Fee:A return shipping fee applies and will be automatically deducted from your refund.The return fee is shouldered by the customer, except in cases where SNS is at fault (e.g., incorrect item, faulty product, or claim approved by SNS).

By completing the Loop process, you agree to the displayed fees and refund amount. This confirmation serves as a binding agreement.

High-Volume Returns (Over 10 Items)

SNS provides one return label per standard order. Orders exceeding 10 items—particularly footwear—may require multiple return requests due to weight and size limits. Any additional labels or fees required for large-volume returns are the customer's responsibility.

Claims

To file a claim, visit Loop Returns and enter your email and order number. A dedicated representative will review your case promptly after submission.

Supporting Your Claim

Please upload clear photos showing:

The damage or issue

The item’s size tag

The packaging (if applicable)

Return Policy

Customers have 30 days from confirmed delivery to initiate a return.Refunds are issued only after the physical return is inspected and approved.

Final Sale / Sale ItemsAll items marked as Final Sale , Sale , Discounted , or Promotional are sold on a final sale basis and are not eligible for return, exchange, or refund. This policy is clearly disclosed on the product page and at checkout. By placing an order, you expressly agree to this condition and waive any right to dispute or charge back the transaction on the basis of return eligibility, except where required by applicable U.S. law.

Return Condition Requirements

You are responsible for ensuring:

The item is securely packaged

The return label is clearly visible

The product remains in pristine, unworn condition

All original tags and labels are attached

Shoe boxes are undamaged, as they are part of the product

Items that are worn, soiled, washed, damaged, or have strong odors may result in a partial refund or rejection.

Weight Verification & Empty-Box Protection

To protect customers and SNS from fraudulent or incomplete returns, SNS records and documents:

The original shipment weight

The weight of each individual item included in your order

The outbound parcel weight before dispatch

When returning the same order and quantity, the return parcel weight must match the original shipment weight, allowing for normal packaging variation.

If a returned parcel arrives:

Empty

Missing items

Containing incorrect items

With a weight discrepancy compared to the original shipment

SNS reserves the right to decline the refund, adjust the refund, or provide evidence to payment providers or authorities when fraud is suspected.

Mandatory Drop-Off Receipt (Weight Verified)

Customers must obtain an official drop-off receipt from the carrier or an authorised staffed drop-off point.The receipt must include:

Barcode / acceptance scan

Destination info

Service level (Ground, Express, etc.)

Formal tracking barcode

Clerk initials or system ID

Shipment ID reference

•Weight

Returns dropped in unattended mailboxes, outdoor parcel bins, or any location where a weight-verified receipt is not issued cannot be validated and may be rejected if discrepancies are detected.

The customer is responsible for providing valid proof of shipment.

Strict Return Policy

SNS will not accept or return any items that do not precisely correspond to your original order (e.g., incorrect styles, colors, or sizes). Such items will be forfeited without refund.

Claims must be filed without undue delay after the issue is identified.

Failure to comply with these terms may result in restocking fees, including for damaged packaging, missing components, or improper returns.

Refund Limitations

For security and fraud-prevention reasons:

Refunds can only be issued to the original payment method used at checkout.

The original shipping fee is a non-refundable service charge.

The return shipping fee is covered by the customer, unless SNS is confirmed to be at fault (for example, incorrect or damaged items approved by our claims team).

Original shipping costs will only be refunded if SNS is responsible for the issue.

Refunds are processed solely based on the items physically received and verified by SNS.

Withdrawal Rights (for customers in EU only)

EU Customers: 14-Day Return PolicyEU customers have the right to return their order within 14 days of receiving the product(s). This right is based on the Swedish Distance Selling Act (2005:59) for purchases in Sweden.

To qualify for a return:

The product(s) must be returned in substantially unchanged condition and in the original packaging.

You must notify us of your intent to return within 14 days of receiving the order.

Please note: the right of withdrawal only applies once the order has been accepted. Refusing delivery or allowing a shipment to be returned to sender is not considered a valid withdrawal and will instead be treated as an unclaimed/undelivered package under our Terms & Conditions.

The easiest way to initiate a return:Submit a ticket through our customer service platform with "Withdrawal" in the subject line.

Contact - SNS US - SNEAKERSNSTUFF - Checkout