Heritage Twill Work Jacket

Order Processing (Handling Time)

All orders placed with vibremode.com require 1 to 3 business days for processing before shipment. Our fulfillment operations run Monday through Friday (excluding public holidays).

Once your order is shipped, you will receive a confirmation email with your tracking details.

Shipping Costs & Transit Times

We offer Free Standard Shipping on all orders.

Estimated Delivery Time: 5 to 8 business days after processing.

International Shipping

VibreMode offers international shipping. Delivery times may vary depending on destination and customs processing.

Order Cancellations & Modifications

If you need to cancel or modify your order (such as updating your shipping address), please contact us within 24 hours of placing your order.

Email: support@vibremode.com

After this period, your order may already be processed and changes may not be possible. Please ensure your shipping details are correct at checkout.

Tracking Your Order

Once your order has shipped, you will receive a tracking number via email. You can track your order anytime through our Tracking Page .

If you do not receive tracking details within 3 business days, please check your spam folder or contact our support team.

Unforeseen Delays

While we aim to deliver within the estimated timeframe, delays may occur due to factors outside our control, such as carrier issues, weather conditions, or customs procedures.

"Delivered" Packages Not Received

If your tracking status shows "Delivered" but you have not received your package, please:

•Check around your delivery location.

•Ask neighbors or household members.

•Confirm your shipping address.

•Contact the carrier for delivery details.

•If the package is confirmed lost, contact us with supporting information so we can assist you.

Contact Information

•Email: support@vibremode.com

•Phone: +1 262 205 4596

•Address: 366 - 375 Queen's Road Central, Sheung Wan, Hong Kong

For any additional questions, please visit our contact page .

Contact - VibreMode - Checkout

Please review our policy carefully to understand your rights and responsibilities when shopping with vibremode.com . We want you to be completely satisfied with your purchase!

Our 14-Day Return Window

You have 14 days from the date you receive your order to request a return or refund. Depending on the reason for your request, please review the specific guidelines below.

Faulty or Defective Items

If your item arrives damaged, defective, or fails to function correctly out of the box, we will make it right immediately.

•Contact us within 14 days of delivery.

•Please provide a clear photo or video demonstrating the defect.

•Once our team verifies the issue, we will issue a full refund. You will not be required to return the defective item.

Change of Mind / Not As Expected

If you ordered the wrong item, it isn't what you expected, or you simply changed your mind, you are still eligible for a return under the following conditions:

•You must contact us within 14 days of delivery to initiate the return process.

•The item must be unused, in its original condition, and in its original packaging.

Return Shipping Costs: For "change of mind" returns, the customer is responsible for return shipping fees. These fees are non-refundable.

•Once your return is approved, you have an additional 14 days to ship the product back to our return facility.

•Your refund will be issued after the item is received and inspected.

Sale & Discounted Items

Items purchased on sale or during promotions are covered under this same 14-day return policy.

Non-Refundable Conditions

VibreMode reserves the right to deny a refund if the item has been damaged due to unauthorized modifications, improper use, or repairs conducted by a third party.

Covered: Defects caused by faulty materials or manufacturing issues.

Not Covered: Accidental damage, misuse, improper handling, or normal wear and tear.

Warranty Resolution: If a valid defect occurs within a 9-month period, Vibremode will repair or replace the product. Refunds are not issued under the warranty policy.

Contact Information

If you have any questions regarding your order or this policy, please contact us:

•Email: support@vibremode.com

•Phone: +1 262 205 4596

•Address: 366 - 375 Queen's Road Central, Sheung Wan, Hong Kong

You can also reach us through our contact page .

Contact - VibreMode - Checkout