Hercules Duffle Bag

Effective Date: 19 May 2026

Hercules Supplements (Aust) Pty Ltd ships orders within Australia and internationally from Brisbane, Queensland, Australia.

1. ORDER PROCESSING TIMES

Orders are generally processed within 1–3 business days after payment confirmation.

Orders are not processed or dispatched on weekends or Queensland public holidays.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking details where available.

During periods of high demand, including sales, product launches, promotions or restocks, processing times may increase to up to 2 weeks.

We will make reasonable efforts to dispatch orders within the estimated processing timeframe, however dispatch times are estimates only and are not guaranteed.

2. AUSTRALIAN SHIPPING

Shipping Options

Shipping Method

Orders Under $129

Orders Over $129

Standard Shipping

$9.99

FREE

Express Shipping

$19.99

Calculated at checkout if applicable

Delivery timeframes are estimates provided by the shipping carrier and may vary depending on location, weather events, carrier delays or peak periods.

Public holidays are not considered business days for processing or delivery estimates.

3. INTERNATIONAL SHIPPING

International shipping rates and estimated delivery timeframes are calculated at checkout based on destination country and shipping carrier availability.

All international orders are shipped from Brisbane, Australia.

Delivery estimates are provided by the shipping carrier and are not guaranteed.

Customers are responsible for ensuring shipping and contact details are correct before submitting an order.

If an order is returned to us due to an incorrect or incomplete address provided by the customer, we may refund the order value excluding original shipping costs or request payment of additional re-delivery charges.

4. CUSTOMS, DUTIES AND TAXES

International orders may be subject to customs duties, import taxes, VAT, tariffs or other fees imposed by the destination country.

These charges are the responsibility of the customer and are not included in product or shipping prices unless expressly stated otherwise.

We recommend checking local import regulations before placing an order.

5. SHIPPING DELAYS

While we work with reputable shipping providers, delivery delays can occasionally occur due to factors outside our reasonable control, including:

•carrier disruptions;

•customs processing;

•severe weather;

•peak shipping periods; or

•regional delivery limitations.

We are not liable for delays caused by shipping carriers where reasonable steps have been taken to dispatch the order appropriately.

However, nothing in this Shipping Policy excludes any rights you may have under the Australian Consumer Law.

6. LOST, DAMAGED OR MISSING PARCELS

If your parcel is lost, damaged or significantly delayed, please contact us as soon as possible so we can assist in investigating the issue with the shipping carrier.

We may request supporting information before processing replacement, refund or insurance claims.

Nothing in this Shipping Policy limits your rights under the Australian Consumer Law.

7. TRACKING

Tracking information will be provided by email where available once your order has been dispatched.

Please allow time for tracking updates to appear after dispatch.

8. CONTACT US

If you have questions regarding shipping or your order, please contact:

Hercules Supplements (Aust) Pty Ltd

Email: info@herculessupplements.com.au

Website: Hercules Supplements Australia

Contact - Hercules Supplements Aust - Checkout

REFUNDS, RETURNS & CANCELLATIONS POLICY

Effective Date: 19 May 2026

At Hercules Supplements (Aust) Pty Ltd, we want you to be satisfied with your purchase. This policy outlines your rights and our procedures regarding refunds, returns, replacements and cancellations.

Nothing in this policy limits or excludes your rights under the Australian Consumer Law (“ACL”).

1. DAMAGED, FAULTY OR INCORRECT ITEMS

Please inspect your order upon delivery and contact us as soon as possible if:

•the item is damaged;

•the item is faulty;

•the incorrect item was received; or

•part of your order is missing.

To help us assess the issue quickly, please provide:

•your order number;

•photographs of the item;

•photographs of packaging and shipping labels where applicable; and

•the product batch number if available.

Please do not dispose of the product or packaging until we have reviewed your claim.

Once assessed, we may offer:

•a replacement;

•a refund;

•store credit; or

•another remedy available under the ACL.

2. CHANGE OF MIND RETURNS

We may accept change of mind returns for unopened and unused products subject to the conditions below.

To qualify for a change of mind return:

•the product must be unopened, unused and in resalable condition;

•all original seals and packaging must remain intact;

•the return request must be made within 7 days of delivery; and

•the product must be returned within 14 days of approval of the return request.

Customers are responsible for return shipping costs for change of mind returns unless otherwise required by law.

Original shipping charges are non-refundable for change of mind returns.

Once the returned item is received and inspected, we may provide:

•a refund to the original payment method; or

•store credit at our discretion.

Refunds are generally processed within 10 business days after approval, however banking processing times may vary.

3. NON-RETURNABLE ITEMS

The following items cannot be returned for change of mind reasons unless required under the ACL:

•opened supplements or consumable products;

•products with broken safety seals;

•gift cards;

•clearance items;

•final sale items;

•promotional giveaway items; and

•loyalty point redemption items.

For health and safety reasons, opened consumable products cannot be returned unless the product is faulty, damaged or does not comply with consumer guarantees under the ACL.

4. AUSTRALIAN CONSUMER LAW

Under the ACL, customers are entitled to remedies for products that:

•are faulty or unsafe;

•are not of acceptable quality;

•do not match the description provided; or

•do not perform as reasonably expected.

Where a product has a major failure, you may be entitled to:

•a refund;

•a replacement; or

•compensation for reasonably foreseeable loss or damage.

Where a failure is not major, we may choose to repair or replace the product within a reasonable timeframe.

5. CANCELLATIONS

If you wish to cancel an order, please contact us immediately at: order@herculessupplements.com.au

We may be unable to cancel orders that have already been processed, packed or dispatched.

If a parcel recall is requested after dispatch, additional carrier fees may apply. Recall requests cannot be guaranteed once an order has entered the courier network.

If cancellation is not possible, the order may still be eligible for return in accordance with this policy.

6. LOST OR RETURNED PARCELS

If an order is returned to us due to:

•an incorrect address provided by the customer;

•failure to collect the parcel; or

•repeated unsuccessful delivery attempts,

we may deduct original shipping costs and any return-to-sender fees from the refund amount where permitted by law.

7. SUBSCRIPTIONS

Subscription purchases provide recurring product deliveries based on the frequency selected at checkout.

By purchasing a subscription, you authorise recurring payments using your selected payment method until the subscription is cancelled.

Subscription customers may:

•pause;

•modify; or

•cancel

their subscription at any time through the customer portal or by contacting us.

Subscription management links are included in order confirmation and subscription emails.

If a subscription order is cancelled after receiving a promotional discount, free gift or subscription-only pricing benefit, we reserve the right to adjust or remove those promotional benefits before dispatch where reasonably necessary.

8. CONTACT US

If you have any questions regarding returns, refunds or cancellations, please contact:

Hercules Supplements (Aust) Pty Ltd

Email: info@herculessupplements.com.au

Website: Hercules Supplements Australia

Contact - Hercules Supplements Aust - Checkout