Henry Rose Dave– Perfume Decant

Thank you for shopping with us. Please review our shipping policy below before placing your order.

Processing Time

All orders are processed within 3-5 business days (excluding weekends and holidays). Orders placed after 2 pm EST on Fridays will be processed the next business day. Processing time allows for careful decanting, labeling, and secure packaging of your fragrance.

During periods of high order volume or holidays, processing times may be slightly extended.

Shipping Method

All orders are shipped via USPS with tracking provided once your order has shipped.

Domestic Shipping

We currently ship within the contiguous United States (CONUS) only. At this time, we do not ship to Alaska, Hawaii, Puerto Rico, or international destinations.

Delivery times vary based on location, weather, carrier operations, and other factors outside of our control. Delivery dates provided by USPS are estimates and are not guaranteed.

Fragrance Shipping Notice

Perfumes are classified as flammable liquids and are shipped in accordance with USPS regulations. Fragrance products may be required to travel via ground transportation, which can result in longer transit times.

Shipping Delays

Once an order has been accepted by the shipping carrier, delivery is the responsibility of the carrier.

Scented Softly is not responsible for carrier delays, weather-related delays, routing issues, or other transit disruptions that occur after shipment.

Refunds or replacements will not be issued solely due to shipping delays.

Lost or Stolen Packages

A package is not considered lost until the carrier determines it to be lost.

If your tracking has not updated for an extended period, please contact us so we can assist with opening a carrier inquiry when appropriate.

Orders that are still moving through the carrier network, even if delayed, are not considered lost.

Scented Softly is not responsible for packages marked as delivered by the carrier but subsequently lost, stolen, misplaced, or sent to an incorrect location by the carrier.

Customers are encouraged to verify delivery addresses and ensure a secure delivery location before placing an order.

If you believe your package is missing or lost in transit, please contact the shipping carrier directly using your tracking information.

Incorrect Shipping Information

Orders returned due to incorrect or incomplete shipping information provided by the customer may require additional postage to be reshipped.

Address Changes & Cancellations

Orders cannot be canceled or modified once they have been processed. Please double-check your shipping details before submitting your order.

By placing an order, you agree to this shipping policy.

Contact - Scented Softly - Checkout

All Sales Final

Due to the nature of fragrance products and for hygiene and safety reasons, all sales are final.

We do not accept returns, exchanges, or refunds on perfume decants, samples, or full-size fragrances once an order has been shipped. This includes situations where a scent does not meet personal preference or expectations.

Damaged or Incorrect Orders

If your order arrives damaged, leaking, or incorrect, please get in touch with us at hello@scentedsoftly.com within 48 hours of delivery and provide:

Your order number

Clear photos of the issue (including packaging and product)

If the issue is verified, Scented Softly may, at our discretion, provide a replacement, store credit, or other resolution deemed appropriate.

Failure to report an issue within 48 hours may result in denial of the claim.

Shipping Delays

Once the shipping carrier has accepted an order, transit times are outside of our control.

Refunds or replacements will not be issued for:

•Carrier delays

•Weather-related delays

•Routing errors

•Tracking delays

•Packages that remain in transit

Orders are not considered lost unless confirmed lost by the shipping carrier.

Lost or Stolen Packages

Scented Softly is not responsible for packages marked as delivered by the carrier.

We are not responsible for packages that are:

•Lost after delivery

•Stolen after delivery

•Delivered to an unsecured location selected by the customer

Customers are responsible for providing an accurate shipping address at checkout.

Returned Packages

Orders returned due to an incorrect, incomplete, or undeliverable address provided by the customer may be reshipped at the customer's expense.

Original shipping charges are non-refundable.

Order Cancellations

Orders cannot be canceled or modified once they have been processed.

Chargebacks & Fraudulent Claims

Scented Softly reserves the right to dispute chargebacks and payment disputes by providing order records, tracking information, delivery confirmation, customer communications, and other supporting documentation.

Agreement

By placing an order, you acknowledge that you have read, understood, and agreed to this Return & Refund Policy.

Contact - Scented Softly - Checkout