Hello Kitty BIG BAND Bluetooth Speaker

Shipping Policy - Bear HugsWelcome to Bear Hugs, where we make sure you receive the most trending goodies in the snuggest way possible! Below is our detailed shipping policy:Processing Time:Orders are typically processed within 1-3 business days after confirmation depending on the warehouse they ship from.During peak seasons or special promotions, processing times may be slightly extended.

Shipping Methods (India):We offer a variety of shipping options to cater to your needs.

•Standard Shipping: Estimated delivery within 5-6 business days

•Priority Shipping (only for Indian Warehouse products tagged with vendor Bear Hugs): Estimated delivery within 2-3 business days

•ODD Orders (i.e. orders shipped from our international warehouse, i.e. products tagged with vendor Bear Hugs HK or Bear Hugs UK): ODD Orders are delivered within 10-20 working days depending on your location.

Shipping Charges (India):Standard Shipping: Free for orders over 1000 INR. For orders under 1000 INR, a flat rate of 149 INR applies.

Priority Shipping: Available at an additional cost of 399-499 INR based on your location and order weight.

CoD/PoD orders: CoD is applicable on orders above 499 INR that ship from our Indian warehouse only for Indian customers. CoD orders shipped from our Indian warehouse are charged at a flat 249 INR on orders above 499 INR and 399 INR on orders above 3000 INR.

Tracking Your Order:Once your order is shipped, you'll receive a confirmation email or a WhatsApp message with a tracking number. Please ensure your number and e-mail are correct at the time of placing the order.You can track the status of your order by clicking on the tracking link provided.

Delivery Addresses:We deliver to both residential and business addresses.Please double-check your shipping address during checkout. Changes cannot be made once the order is placed. If your order is misplaced or returned due to any incorrect information in your address, we cannot be held responsible for the same. If the order is returned to us because of this reason, we will reship with an additional shipping fee that will be communicated to the customer.

Similarly for CoD (Cash on Delivery) or PoD (Pay on Delivery) orders, we confirm the order with the customer before shipping either on call or text. We will only ship confirmed orders for this payment mode. The customer is liable for errors in the address or in case the order returns back to us. In such cases, we will charge an additional reship fee alongwith a delivery failure charge.

International Shipping:

We currently offer shipping to India, US, Canada, UK, EU and UAE.International shipping charges are calculated at the time of placing the order.

We also take requests from customers in other countries if they need any product, we can arrange them on a case to case basis. Please write to us on care@bearhugs.in for placing a product request.

We offer a variety of shipping options to cater to your needs.

•Orders Shipped From India: Estimated delivery within 6-8 business days (can be 12-15 business days for certain categories like Toys, Cars, Bikes, Prams, Bicycles, Tricyles, etc.)

•ODD Orders (i.e. orders shipped from our international warehouse tagged with vendor Bear Hugs HK or Bear Hugs UK, or orders shipped to a Non-Indian location from any warehouse): ODD Orders are delivered within 10-20 working days depending on your location.

Customs and Duties:International orders or ODD orders (from our international warehouse tagged with Bear Hugs HK or Bear Hugs UK in the vendor space) may be subject to customs duties and taxes on rare occasions, which are the responsibility of the customer.Bear Hugs cannot control or predict these charges and on some occasions the waiting time the authorities might require to clear the shipment. Please check with your local customs office for more information.

KYC Documents:

For express shipments coming to India from our international warehouse, you might be required to provide KYC to the shipping company/courier, a trusted third-party service we use to deliver your international parcels.

This is a Government mandated process and in no way, your information will be used for anything else other than verifying the details of the consignee. Your information is discarded after verification of details by our logistics partner. Please note failure to furnish KYC information may result in the shipping company not delivering your parcel as per their compliance laws. In this instance, since it is a matter beyond our control, we would not be able to refund you or provide any assistance apart from coordinating with the logistics partner for information.

Order Modifications:Changes to your order, including shipping address, cannot be made after it's been processed.

Missing or Delayed Orders:In the rare event of a missing or delayed order, please contact our customer support. Please make note of the shipping timelines before reaching out to our customer care. We'll do our best to resolve the issue promptly.

Holiday Shipping:During holiday seasons, shipping times may be longer due to increased demand. We recommend placing your orders in advance.

During Chinese New Year, our international warehouse is shut for a period of 15 days during which there would be no shipments being processed. Any orders placed during this time, will be processed post the resumption of services.

Returns Due to Shipping Issues:If your order is returned to us due to an incorrect address provided by you or if you fail to collect your package from the courier, a re-shipping fee will apply.We strive to make your shopping experience at Bear Hugs as smooth and delightful as possible. If you have any questions or concerns regarding our shipping policy, feel free to contact us at care@bearhugs.in or +91-8004241888 Thank you for choosing Bear Hugs to be a part of your daily adventures!

Contact - Bear Hugs - Checkout

For all domestic orders (Indian territory orders), we have a 7-day return policy on most items, which means you have 7 days after receiving your item to request a return.To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. It is mandatory to shoot an uninterrupted unboxing video of the untampered parcel for us to process your return smoothly and quickly.To start a return, you can contact us at care@bearhugs.in. If your return is accepted, we’ll send you the details with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted and will incur a shipping fee to send them back.

Please note that returns will need to be sent to the following address: Bear Hugs, 33, Chaudrana, Near Dulhan Marriage Hall, Fatehpur, UP 212601You can contact us for any return related queries on care@bearhugs.in.

PLEASE NOTE: THIS POLICY DOES NOT APPLY TO SELECT CATEGORIES LIKE PRODUCTS WITH WHEELS (CARS, BIKES, PRAMS, BICYLCES, TRICYCLES, ETC.), ANY ODD (INTERNATIONAL SHIPMENT ITEMS- PRODUCTS TAGGED WITH VENDOR AS BEARHUGS HK or BEARHUGS UK) AND CLEARANCE SALE PRODUCTS OR PRODUCTS IN THE 50-70% SALE.

Products under the above categories are not eligible for Return, Refund or Exchange irrespective of the reason.Damages and issuesPlease inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Make sure you shoot an uninterrupted clear unboxing video while opening the product and cover the whole product alongwith the damage.

Size issues

We provide an exchange for size issues faced in clothing, bags and footwear for all items that ship from our Indian warehouse (products tagged with vendor name Bear Hugs). For clothing and footwear products that ship out from our international warehouses (products tagged with vendor name Bear Hugs HK or Bear Hugs UK), we don't offer replacement sizes. Hence, we provide a size chart in the product images or description for customers to accurately pick up the exact size as per measurements.

For any other product, no replacement or refund is provided for size issues. Please note that all our products are manually measured and there can be a human error of 1-3 cm in measurement on all items, especially soft toys.Exceptions / non-returnable itemsCertain types of items cannot be returned, like innerwear, custom products (such as special orders or personalized items), toys, ODD products (shipped from our international warehouses) and personal care goods. We also do not accept returns for hazardous materials, battery items, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.Unfortunately, we cannot accept returns on sale items including products in the Clearance section , 50-70% off section and gift cards irrespective of the reason.

Duties and Taxes

On rare occasions ODD products, i.e. products shipped from our international warehouses might be eligible for local law approved duties and taxes which will be collected by the logistics company directly. Bear Hugs has no role to play in this and it is the obligation of the customer to submit KYC documents and pay duty or taxes if needed to get their parcel safely delivered. We also do not refund any duty or tax paid to the government on the ordered shipment.

Non-Returnable Regions

International orders are ineligible for a return/refund unless a wrong item has been sent erroneously by our warehouse. In such cases, the customer can immediately write to us within 3 days of delivery with a clear unboxing video of the parcel, pictures and describing the issue.ExchangesThe fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.RefundsWe will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.If more than 15 business days have passed since we’ve approved your return, please contact us at care@bearhugs.in

Contact - Bear Hugs - Checkout