Heart Effect Diffraction Glasses in Black

Every order ships discreetly, always. Depending on what you order, it will arrive in a plain brown box or a tan bubble-lined envelope, with a label that simply reads "Shipping Department." Non-adult items (clothing, select lingerie, jewelry) ship from our Brooklyn, NY warehouse; those labels read "TWU" and nothing else. If you'd prefer that label changed, just contact us.

Free shipping on all orders over $75.

Most orders are processed within 1-3 business days. Orders placed over the weekend, or that include custom or temporarily out-of-stock items, may take a little longer. A few of our more exotic, handmade pieces are made overseas and can take 3-4 weeks if they aren't already in stock (we keep most items stocked year-round). Standard domestic orders ship via USPS or UPS and arrive in roughly 3-7 business days. Please note: UPS does not deliver to PO Boxes or military bases.

We store products across several US warehouses so we can offer the best selection and fastest delivery, which means your order may arrive in more than one package.

We currently ship within the United States. For international orders, email us at infothewhiteunicorn@gmail.com and we'll let you know what's possible.

Backorders and availability. If something is out of stock or backordered, we'll email you within 48 hours with options: swap it for another item, wait for the restock, or take a refund on that item. Backordered items ship separately via USPS Priority or UPS at no extra cost.

Once an order has processed, we can't make changes or cancellations.

We aren't responsible for lost or stolen packages once they've shipped. If a package goes missing or tracking stalls, please contact the carrier directly to open an investigation. They'll have more detail on your shipment than we will.

Contact - TWU - Checkout

If you're not happy with your order, we accept returns or exchanges within 15 days of purchase. Items must be new, unused, and in their original packaging with all tags attached.

For health and safety reasons, we cannot accept returns or exchanges on any adult toys, lingerie, underwear, teddies, swimwear, bodysuits, or any item designed to contact the genitals or bodily fluids. Once these items leave our warehouse, they are non-returnable. All sale items are final sale.

If an item arrives damaged, defective, or was shipped incorrectly, we'll make it right with an exchange or store credit within 15 days.

To start a return or exchange:

•Email us at infothewhiteunicorn@gmail.com for a Return Authorization (RA) number. Returns and exchanges are only accepted with an approved RA number.

•We'll send instructions on where to ship it.

•Mail your package back to us, including the packing slip with the return section completed.

•We'll inspect the item to confirm it's eligible (original packaging, unworn, all tags attached).

•For exchanges, we'll ship your new item at no additional cost. Just tell us the product, size, and/or color you want.

•For refunds, we'll refund your original payment method within 7 days.

Questions? Email us anytime at infothewhiteunicorn@gmail.com.

Contact - TWU - Checkout