Harmony Toy Storage Box™

GET YOUR ORDER in TIME!*Due to high volume around holidays, our carrier partners may be experiencing delays. Delivery dates are not guaranteed, including Second business day and Next business day orders.

Running Out of Time? Check out these out these items > FAST DELIVERY & FREE SHIPPING! All cut-off times are at 7:00 a.m. ET on the date specified unless otherwise noted. This does not apply to LTL Truck/Freight Curbside delivery for larger items or replacement part orders. We recommend that you order as early as possible to ensure product availability and delivery dates. Shipping and delivery times are estimated and cannot be guaranteed. We remain committed to getting your order to you as quickly as possible. Orders are processed Monday through Friday, excluding major holidays. Orders placed on Friday, Saturday, and Sunday will be processed on the following Monday.

LTL Truck/Freight Curbside Delivery:A representative from the trucking company will contact you to schedule a delivery appointment. Please allow 5-14 business days for your order to be delivered curbside once it has shipped. See our Truck Order Checklist for additional information >

We currently do not ship to PO Boxes or Military APO/FPO addresses.

We currently do not offer Step2.com online ordering for HI, AK. Step2.com will ship product replacement parts as needed. Please contact our Consumer Service team at step2.com/contact-us or by phone at 1-800-347-8372, Monday - Friday, 8:00 a.m. - 5:00 p.m. ET

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Only products purchased through Step2 Direct can be returned to us, this does not include replacement parts. Step2 Direct does not accept returns of products purchased from other retailers.

Obtain Return Authorization - All returns require prior authorization from Step2 Direct. To obtain authorization, please contact us by calling toll free 1-866-429-5200, Monday - Friday, 8:00 am - 5:00 pm EST.

Seasonal/Holiday Items - Cannot be returned after the Season/Holiday is over. For example, My First Christmas Tree cannot be returned after December 23.

Please note: without prior authorization from Step2 Direct, we will deduct any associated fees and shipping costs from your refund along with a 20% restocking fee.

FedEx Shipments - You may return an item shipped via Fed Ex within 14 days of receipt for a refund of the purchase price less the shipping charges. The return shipping arrangements and expenses will be your responsibility. Returned items must be in new condition, unassembled and in the original packaging.

Truck Shipments - You may return an item shipped via truck (common carrier) within 7 days of receipt for a refund of the purchase price less the original shipping charges and a 20% restocking fee. The return shipping arrangements and expenses will also be your responsibility along with any additional fees the freight company may charge (i.e. holding/storage fees).

Please do not refuse delivery. If your truck shipment arrives damaged or something is missing, please note this on the driver's copy of the delivery receipt and contact us immediately (1-866-429-5200, Monday - Friday, 8:00 am - 5:00 pm EST) for further instruction. Truck shipments returned to Step2 due to incorrect shipping address or unscheduled delivery appointments will be subject to charges for original and return shipping and a 20% restocking fee.

** Please note :

We reserve the right to charge a 20% restocking fee for any consumer requesting excessive return authorizations.

If you are eligible for a credit on a return, it will be issued to the original credit card used to place the order or you can receive a promotional code to use on your next www.step2.com purchase.

If you receive a product that is not functioning properly, please call our Consumer Service Department at 1-866-429-5200 (Monday - Friday, 8:00 am - 5:00 pm EST)

•Step2 Direct does not offer product exchanges

Replacement Part sales are final

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