Harmony Toy Storage Box with Chalkboard

Order Processing & Shipping Policy

At Tovbaby, we are committed to ensuring that your order is handled efficiently and delivered promptly. Please review the following details about our order processing, shipping, and tax policies.

Order Processing

•All orders are processed and shipped from our U.S. warehouse.

•Processing occurs Monday through Friday, excluding weekends and holidays.

•Orders are typically processed within 1–3 business days and shipped the day after processing.

•Please allow for longer processing times during peak seasons, such as holidays or major sales.

Delivery Time (U.S. Only)

•After processing (1–3 business days), delivery typically takes 2–5 business days.

•Delivery times may vary based on location, carrier delays, or weather events.

Shipping Details

•Shipping is valid to addresses within the continental United States.

•We do not ship to Alaska, Hawaii, Puerto Rico, Guam, APO/FPO, or P.O. Boxes.

•Orders are shipped via UPS, USPS, FedEx, or Pioneer, depending on size and location.

Items under 150 lbs are delivered by standard ground services.

Items over 150 lbs are shipped via freight carrier and may require scheduled delivery.

Sales Tax

•Sales tax is applied where required by law, based on your shipping destination.

•Even if your billing address is in a tax-free state, tax may apply if shipped to a taxable location.

•Tax rates may change between the time of order and final billing; your invoice will reflect the most accurate tax calculation, including state and local rates.

Tax Exemption

Tax-exempt organizations or resellers may apply for tax-exempt purchases.

•Please submit your completed exemption form to Info@tovbaby.com for review and approval.

Force Majeure

Unforeseen events (such as natural disasters, weather disruptions, or carrier strikes) may cause shipping delays. We will notify you promptly and continue to process your order as quickly as possible.

Damaged Items in Transit

If your order arrives damaged, please:

•Report it to us within 3 business days of delivery

•Include photos and a description of the damage

•Email Help@tovbaby.com to request a refund, exchange, or replacement

Order Tracking

•You will receive an Order Acknowledgment Email and a Shipment Confirmation Email with tracking information.

•You can also track your shipment on the carrier’s website or by logging into your account on tovbaby.com.

Important Notes

Please verify your shipping address before completing your order. We are not responsible for shipments sent to incorrect addresses.

•Return shipping costs are not covered for issues such as customer error, dissatisfaction, or incorrect orders.

Contact Us

Have questions about your shipment or delivery?📧 Help@tovbaby.com

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We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at contact@tovbaby.com. Please note that returns will need to be sent to the following address: If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at contact@tovbaby.com.

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at tovbaby8@gmail.com.

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