Hardware Pack

At Grain Wood Furniture, we pride ourselves on providing a shipping experience that is faster than the industry norm. Most of our products are in stock and ready to ship from our Virginia Beach, VA warehouse.

1. Shipping Costs & Destinations

Free Shipping: We are pleased to offer Free Shipping on all orders. Some out-of-warranty replacement part sales may have an additional shipping fee.

Service Area: We ship exclusively to the contiguous United States (the lower 48 states).

Exclusions: At this time, we do not ship to Alaska, Hawaii, Puerto Rico, the Virgin Islands, Canada, or any international destinations. We are unable to deliver to PO Boxes or APO/FPO addresses due to the size of our packaging.

2. Processing & Handling Time

Standard Processing: Most orders are processed and shipped within 24 hours (Monday through Friday).

Order Cut-off: Orders placed after 10:00 AM EST on Friday, or anytime over the weekend, will be processed and shipped the following Monday.

Note: During high-volume periods or holidays, processing times may be extended to two or more business days.

3. Shipping Methods & Transit Times

Carrier: Most orders are shipped via FedEx Home Delivery.

Estimated Delivery: Most customers receive their orders within 2 to 7 business days after the shipment leaves our warehouse. Please note that transit times are estimates and are not guaranteed.

Signature Requirements: FedEx Home Delivery does not require a signature. Packages will typically be left at your doorstep, garage, or in your apartment building's mailroom/front office.

4. Tracking Your Order

Once your order has been dispatched, you will receive a Shipping Confirmation email containing your FedEx tracking number. You can monitor your shipment directly on the FedEx website. If you do not receive this email, please check your spam folder or log into your account on our website to view your order status.

5. Cancellations & Order Changes

Because we process orders "lightning-fast," the window for changes is extremely limited.

Deadline: Any requests for cancellations, address corrections, or product changes must be submitted within 60 minutes of the order being placed.

After Shipment: Once an order has left our warehouse, it cannot be canceled or modified. If you need to change a delivery address after shipment, you must manage this through the FedEx Delivery Manager service (fees may apply and are the responsibility of the customer).

6. Damaged or Missing Shipments

Shipping Damage: Our heavy-duty packaging is designed to resist damage. If your box arrives with visible punctures or crushing, do not refuse the delivery. In most cases, the solid wood furniture inside remains in perfect condition.

Reporting Issues: If you discover damage to the furniture after opening the box, please contact us within 7 days of delivery. We will promptly ship replacement parts at no additional cost to you.

Missing Items: If your order contains multiple boxes, FedEx may occasionally deliver them on different days. Please check your tracking link for the status of each individual box.

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Thank you for shopping with Grain Wood Furniture! If your order is in transit or has been delivered, refunds can only be processed through our returns and exchanges procedures mentioned below. If your order hasn't been fulfilled yet, feel free to reach out to us , and we'll cancel your order and issue a refund. We're here to make sure you're completely satisfied with your experience!

30 Day Satisfaction Guarantee

We're delighted that you've chosen our products, and we sincerely hope they bring you as much joy as they brought us during the design process. However, if your piece doesn't meet your expectations, don't worry—we're here to assist you. You can initiate a return or exchange for unassembled items in their original packaging within 30 days from the date of delivery. If an item arrives damaged please head over to replacements so that we can make it right for you!

If you happen to find your items on sale within 30 days of your purchase, we’ve got you covered! Check out our price match policy —it's valid for, you guessed it, 30 days!

Free Exchanges

You have the flexibility to exchange any product in your order within 30 days of delivery, at no cost to you, whether it's for store credit or another item from our store. Just remember, these items must be unassembled and in their original packaging. To initiate an exchange, simply reach out to us with your preferred option outlined below. Customers are limited to 1 free exchange per order, additional exchanges will incur a 20% restocking fee.

Here are your two options for exchanges:

•Swap Option (slower): Return the unassembled items in their original packaging using the pre-paid return label sent to you by our support staff. Once we receive the items, we'll promptly ship you the new items. This option may take a few weeks at times. If there's a price difference for the items you're exchanging, we'll handle it by either refunding the difference or sending you an invoice, depending on whether the price is lower or higher.

•Buy and Return Option (faster): Return the unassembled items in their original packaging using the pre-paid return label provided by our support staff. Meanwhile, place a new order for the items you want to exchange. Share the new order number with us, and once the original order items arrive at our warehouse, we'll process a full refund for you.

We're here to make the exchange process as seamless as possible for you. Once you've chosen the exchange option that works best for you, just let us know and we’ll handle the rest. We'll send you all the return labels and arrange for a FedEx pickup for the items you're returning. You can choose any day that works for you, Monday through Friday, but please keep in mind that FedEx requires a 24-hour notice for pickup and does not require a signature upon their arrival.

Returns

We accept returns of items within 30 days of the delivery date. To ensure a smooth return process, items must remain unassembled and securely packed in their original Grain Wood Furniture packaging. Unfortunately, we cannot accept returns of items that have been assembled, partially assembled, or lack original packaging. We charge a flat 20% fee for all returns to cover shipping and restocking.

If your item arrives damaged, we’ll gladly provide a free replacement part. However, we do not accept returns of damaged items.

Once your return is received at our warehouse, our Returns Team will carefully inspect it. If the items meet our return requirements, we’ll issue a refund to your original payment method for the merchandise price less the 20% return fee.

If returned items arrive damaged due to inadequate repackaging or are missing parts, we reserve the right to withhold the refund.

Refunds may take 2 to 3 weeks to process after the items reach our facility. The timing of your refund may also vary depending on your financial institution and the payment method used.

We kindly remind you to follow our return policy to avoid complications: items must be unassembled and securely returned in the original packaging. Returns that do not meet these conditions cannot be accepted.

Click here to begin a Return

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