Hardware Pack

SHIPPING AND DELIVERY ESTIMATE

Our estimated order delivery lead time is 1-2 weeks from date of order. This includes order processing and shipment transit times.

SHIPPING CHARGES

FedEx Ground, International Economy and International Priority shipping rates vary based on total order weight and delivery address; Economy shipping rates vary based on order total. You will see the full amount of your purchase with the shipping charges before you confirm your order.

ESTIMATED DOMESTIC GROUND SHIPPING TRANSIT TIMES:

FedEx Economy: 5-8 business days*

FedEx Ground Delivery: 3 business days*

*The transit times listed above do not include order processing times. Estimated order delivery lead time from date of order including order processing and shipping transit times is approximately 1-2 weeks.

Example of Order Transit Times (does not include order processing time):

DOMESTIC SHIPPING:

For in-stock orders, please allow 1-2 weeks for delivery of merchandise (Monday through Friday, not including holidays). Standard shipping is available for the Continental U.S.. Please note: We do not ship to APO/FPO or PO Boxes.

INTERNATIONAL SHIPPING:

For in-stock orders, please allow 1-2 weeks for delivery of merchandise (Monday through Friday, not including holidays). International shipping is available for Canada, Mexico, and the United Kingdom. Please note: We do not ship to APO/FPO or PO Boxes.

BULK ORDERS:

For bulk order requests, please fill out our Contact Us form here and select the Bulk Orders inquiry type in the drop down. One of our Specialty Order Handlers will review your order request to determine whether additional charges will apply and will contact you with further details.

Order Returns & Cancellation Policy

At My Grill Parts, your satisfaction is important to us. While every order is customized and processed with care, we understand that situations may arise where you need to make a change or return an item. Please review our updated policies below to ensure a smooth experience.

⸻

Order Cancellation Policy

Orders on MyGrillParts.com are processed quickly to ensure timely shipping. Because of this:• We are unable to modify, cancel, or reroute orders once they have been placed.• Please double-check your order details, shipping address, and any discount codes before submitting your purchase.• Discount or promo codes must be applied at checkout. We cannot retroactively apply discounts or issue refunds for codes not used correctly.

⸻

Return Eligibility

We accept returns within 30 days of delivery under the following conditions:• Items must be in new, unused condition and returned with original packaging.• Items showing signs of use, damage, or wear are not eligible for refund.

⸻

How to Request a Return

Before returning any item, you must obtain a Return Goods Authorization (RGA) number:1. Visit our Contact Page2. Select “Returns” as your inquiry type3. Provide your reason for return and order details4. Wait for your RGA number and confirmation email

⸻

Shipping Your Return

Once your return is approved:• Include your packing list and contact information inside the package• Clearly mark the RGA number on the packing list and outside of the box• Ship your return to:

My Grill PartsAttn: Returns Department – RGA# [Your RGA #]14050 Laurelwood PlaceChino, CA 91710 USA

⸻

Refunds

• Refunds are processed within 7–10 business days after we receive and inspect your return.• Shipping fees are non-refundable.• A $15 restocking fee applies to any refused or undeliverable shipments. If your order total is under $15, no refund will be issued.

⸻

Shipping Address Policy

Customers are responsible for entering a complete, accurate, and safe-to-deliver address (no P.O. Boxes). We are unable to edit addresses once the order has been submitted.• My Grill Parts is not responsible for packages once the carrier marks them as delivered.• Please confirm your shipping details before completing checkout.

⸻

Additional Questions

Still have questions? Please reach out via our Contact Page. We’re here to help and will get back to you as soon as we can.