Handwriting Practice Kit

Please note for all International Orders over 150 EURO the customer is responsible for the import duty and tax when the goods arrive.

Our Promise to You

Pace your order before 3.00pm and we will despatch your order the same day! [Monday to Friday, excludes bank holidays].

If you place your order after 3.00pm, we will do our best to despatch it the same day, but we cannot guarantee it. If we are unable to despatch the same day, your order will be despatched the next working day.

We also offer a next working day delivery service, for UK orders only, using a tracked courier service. Orders must be placed before 14:30hrs for same day despatch

This excludes Saturday deliveries - please contact our Customer Service Team if you require a Saturday delivery.

Delivery Services

We try to offer you a range of delivery services that suit your requirements yet still offer value for money.

At the beginning of the Checkout process, when you are looking at your Basket, you will have the option to select your delivery country and then choose from a range of delivery services that are available to your location. The pricing for each location is summarised below.

UK orders will be delivered using either Royal Mail or DPD

Overseas destinations will be processed in the UK by either Royal Mail or DPD, then delivered locally by their chosen agents.

Please make sure someone is available at the delivery address to accept and sign for the package. Please check the condition of the package before signing for it; if it is damaged, please do not accept it.

If you do choose to accept a damaged parcel, please sign for it as ‘damaged’. If you don’t, The Dyslexia Shop cannot be held responsible for any missing or damaged items.

Next Day Delivery Exceptions

Next Day Delivery services are not available in some areas of the UK; these postcode exceptions are listed below. Delivery times are shown for 'Next Day' for each postcode location.

Postcodes

Delivery

AB30 -31, 33-38, 41-45, 51-56,63, DD8-9, DD10, FK8 3, FK17-21, IV4-9, PH10-14, TD15 2, IV1-3, IV10-12, 15-20, 30-32, 36, IV13-14, IV21-28, IV40-56, KA27 & KA28, KW1-3 & 5-14, PA60, 61, PH30-44, 49, 50

Delivery within 2 working Days

HS1-9, KW15, PA20-49, PA62-78, PA80, ZE1-3

Delivery within 3 working Days

KW16-17

Delivery within 4 working Days

Deliveries Not Received

We primarily use Royal Mail for all our deliveries across the UK and worldwide. Unfortunately, there are occasions when parcels get lost in transit and you need to make a claim for a missing parcel. If your order has not been delivered within 28 working days, please email the The Dyslexia Shop Team support@thedyslexiashop.co.uk

As part of the claim process, Royal Mail will send you a questionnaire. For your claim to be processed, and your missing order refunded, you must complete and return this questionnaire to Royal Mail . If it is not returned to them, we will not be able to refund your missing parcel.Please contact the The Dyslexia Shop Team at hello@thedyslexiashop.co.uk if you have any questions about the claim process.

Contact - The Dyslexia Shop - Checkout

6.1 Your rights are determined by the Consumer Protection (Distance Selling) Regulations 2000.

6.2 After the products have been delivered to you, you have 14 working days to examine the goods.

6.3 Subject to exceptions specified in section 6.7, 6.8 and 6.9, you have the right to cancel your contract with us at any time during the first 14 working days, commencing on the date after the delivery of the products.

6.4 Any such cancellation must be in writing by post, facsimile or email with your contact details or customer number and your order / invoice number. If no such action is taken, we will consider the products as being as described or satisfactory quality and fit for their purpose, and will not accept any cancellation at a later date. This does not affect your statutory rights.

6.5 If your notification reaches us prior to the dispatch of the goods, we will be happy to cancel the order at no expense to you, unless we have incurred any type of directly related charges, for which you would then be liable.

6.6 We will refund any amounts we have collected in form of credit on your credit / debit card or by cheque within 30 days, less the postage charge we have incurred for sending the parcel.

6.7 HOWEVER, you must return the products to us in their original packaging, unused, with the invoice / receipt and at your own expense. Nutritional supplements are considered to be used if the container's seal is broken.

6.8 Compact discs (CDs), digital versatile discs (DVDs), and magnetic tapes (e.g. cassettes) containing computer software, audio or video recordings cannot be returned if they have been unsealed.

6.9 Periodicals, magazines and items that have been made or customised to your specification cannot be returned.

6.10 We are not responsible for the goods until we have received and signed for them. If you would like for us to arrange collection you will incur a charge.

6.11 In circumstances where the rejection or cancellation is due to a defect or discrepancy in the order, you will not be liable for the return delivery charges, as mentioned in paragraph 6.6. If when we receive the returned goods we assess that the goods were defective or there was a discrepancy in the order, we will credit back to you the return delivery charge. In such circumstances you would need to provide us with the courier receipt.

Contact - The Dyslexia Shop - Checkout