Gym Monster - Basic

Thank you for visiting and shopping at Speediance.com. Speediance is committed to providing reliable and convenient shipping services. This Shipping Policy explains our shipping coverage, delivery services, shipping fees, order processing time, tracking, delivery exceptions, and related terms.

Important Shipping Notice

Free shipping applies to standard delivery within eligible delivery areas. For oversized or heavy products, standard delivery means Threshold Delivery only.

Threshold Delivery means delivery to the entrance, doorstep, porch, or threshold of your shipping address. It does not include indoor delivery, backyard delivery, upstairs delivery, unpacking, assembly, installation, or packaging removal.

Inside Delivery, White Glove Delivery, or other special delivery services are optional paid services and must be requested separately before shipment.

During major promotional periods, such as Black Friday, Christmas shopping season, Prime Day, or during severe weather, strikes, or carrier disruptions, order processing and delivery time may be delayed.

Please inspect your package carefully before signing for delivery. If you notice serious damage, please take photos or videos and contact Speediance Support immediately.

1. Shipping Coverage

Speediance currently ships to eligible regions in North America, Europe, Asia, and selected countries/regions where our logistics partners can provide delivery services.

We do not ship to:

P.O. Boxes

APO/FPO/DPO military addresses

Remote islands, mountainous areas, or other locations where regular delivery service is unavailable

Any address that cannot be served by our shipping carriers

If your shipping address is located in an undeliverable area, we will contact you within 1 business day after your order is placed and provide one of the following options:

Change to a deliverable address; or

Cancel the order and receive a full refund

No additional fee will be charged if the order cannot be delivered due to Speediance’s shipping coverage limitations.

2. Shipping Fees and Delivery Service

For addresses within our standard delivery coverage, Speediance provides free door-to-door delivery based on our standard delivery service.

For oversized or heavy items, our standard service is Threshold Delivery.

Threshold Delivery means the order will be delivered to the entrance, doorstep, porch, or threshold of the shipping address only. It does not include indoor delivery, backyard delivery, upstairs delivery, unpacking, assembly, installation, or packaging removal.

If you need additional services, such as Inside Delivery, White Glove Delivery, or any other special delivery arrangement, please contact our Support Team before placing your order.

Inside Delivery, White Glove Delivery, or other special services are not included in the standard free shipping service and require separate purchase and payment if available.

Remote areas may incur additional remote delivery surcharges. If applicable, our Support Team will contact you before arranging shipment.

Additional fees may also apply if delivery fails due to reasons caused by the recipient, including but not limited to missed delivery appointments, repeated delivery attempts, storage fees, or address change requests after shipment.

3. Taxes, Duties, and Customs

Product prices and shipping fees may not include customs duties, import taxes, VAT, GST, or other applicable taxes unless otherwise clearly stated at checkout.

Buyers are responsible for paying any applicable customs duties, taxes, or import fees required by the destination country or region.

Speediance is not liable for delivery failure, return, delay, or additional costs caused by the buyer’s refusal or failure to pay applicable duties, taxes, or customs fees.

4. Order Processing Time

Orders are processed on business days only. Orders are not shipped on weekends or public holidays.

Under normal circumstances:

Standard small and medium-sized items, such as yoga mats, resistance bands, and accessories under 50 lbs, are usually shipped within 1–2 business days.

Oversized or heavy items, such as all-in-one strength training machines weighing 50 lbs or above, are usually shipped within 2–4 business days.

During major promotional periods, such as Black Friday, Christmas shopping season, Prime Day, or other peak sales periods, order processing time may be extended.

If there is a significant delay in processing your order, we will do our best to notify you by email.

5. Delivery Methods and Carriers

Normally, customers cannot specify the shipping carrier or delivery service. If you have special delivery requirements, please contact our Support Team before placing your order.

Depending on the actual logistics arrangement, small accessories may be shipped separately or together with the main machine by truck freight.

Accessories and main machines may arrive in separate shipments. Please refer to your tracking information for the latest delivery status.

Speediance may use different carriers depending on the destination country, product type, package size, and carrier availability.

Standard Small and Medium-Sized Items

Small and medium-sized items are usually shipped by parcel carriers.

Examples of carriers include:

United States: UPS, FedEx, USPS, Amazon Shipping, or other carriers

Europe: DHL Parcel or other carriers

Canada: UPS Standard or other carriers

Japan: Sagawa Express or other carriers

Saudi Arabia: SMSA or other carriers

United Arab Emirates: Naqel or other carriers

Speediance may adjust or replace the carrier without reducing the overall service quality.

Standard parcel delivery usually includes:

Ground shipping service

Online tracking

No signature required, unless otherwise required by the carrier or local delivery rules

Estimated delivery time after shipment:

Usually 2–7 business days after the order is shipped

Remote areas may require additional delivery time

During major promotional periods, severe weather, strikes, carrier disruptions, or other unexpected circumstances, delivery time may be delayed.

Oversized or Heavy Items

Oversized or heavy items are usually shipped by truck freight or LTL freight service.

Examples of carriers include:

United States: CEVA or other freight carriers

Europe: DHL Freight or other freight carriers

Canada: Day & Ross or other freight carriers

Japan: Yamato Transport or other carriers

Saudi Arabia: SMSA or other carriers

United Arab Emirates: Naqel or other carriers

Speediance may adjust or replace the carrier without reducing the overall service quality.

Estimated delivery time after shipment:

Usually 3–12 business days after the order is shipped

Remote areas may require additional delivery time

During major promotional periods, severe weather, strikes, carrier disruptions, or other unexpected circumstances, delivery time may be delayed.

Standard freight delivery includes:

LTL truck freight basic delivery service

Threshold Delivery only

Delivery to the entrance, doorstep, porch, or threshold of the shipping address

No indoor delivery, backyard delivery, upstairs delivery, unpacking, assembly, installation, or packaging removal

Online tracking where available

Delivery appointment by phone, email, or SMS under normal circumstances

Please pay close attention to calls, emails, or text messages from the carrier to schedule your delivery appointment.

Due to the high value of oversized products, the recipient may be required to sign for delivery. If there is any visible damage or abnormal condition upon delivery, please communicate with the driver immediately and contact Speediance Support as soon as possible.

6. Optional Paid Delivery Services

The following services are optional paid services and are not included in the standard free shipping service. Availability may vary by country, region, carrier, and order type. Please contact our Support Team before placing your order if you need these services.

Inside Delivery

Inside Delivery generally means moving the package into the first floor of the home, garage, or another accessible indoor area. It usually does not include upstairs delivery.

Estimated service fees:

United States / Canada / Japan: approximately USD 100–300 per item

Europe: approximately USD 600 per item

Saudi Arabia / United Arab Emirates: please contact us for a quote

Remote areas or other special services: please contact us for a quote

White Glove Delivery

White Glove Delivery generally includes room-of-choice delivery, pallet removal, and assembly; packaging removal may be available upon request but is not guaranteed.

Estimated service fees:

United States / Canada / Japan: approximately USD 200–400 per item

Europe: approximately USD 600 per item

Saudi Arabia / United Arab Emirates: please contact us for a quote

Remote areas or other special services: please contact us for a quote

Actual fees and availability are subject to confirmation by Speediance and the carrier.

7. Shipping Address

Please make sure that the name, shipping address, phone number, email address, and other contact details you provide when placing an order are accurate and complete.

Before making payment, please carefully verify your shipping address.

If you entered an incorrect address, please contact our Support Team as soon as possible.

Before shipment, we may be able to update your shipping address free of charge. However, due to system processing time between warehouses, carriers, and order platforms, changes are not guaranteed.

Once the order has been shipped, the shipping address cannot usually be changed. If an address change is possible after shipment, additional address change fees, return shipping fees, storage fees, or other costs may apply.

The buyer is responsible for any risks, delays, and costs associated with changing the shipping address after the order has been shipped.

8. Order Cancellation

You may request to cancel your order before shipment.

If the order has not yet been shipped, cancellation is generally free of charge.

If the order has already been shipped, cancellation may result in return shipping fees, address change fees, storage fees, or other logistics-related charges. These fees may be deducted from your refund where applicable.

9. Tracking

Once your order is shipped, we will send the tracking number to the recipient’s email address within 24 hours.

You can track your order through:

The tracking link provided in the shipping confirmation email

The “My Orders” section on Speediance.com

The carrier’s official tracking website

For certain special freight services, online tracking may not be available or may not update in real time. If you have any questions about your shipment, please contact Speediance Support.

10. Delivery Delays

While we make every effort to ensure timely delivery, delays may occur due to factors beyond our control, including but not limited to:

Severe weather conditions

Natural disasters

Carrier delays

Customs clearance delays

Strikes or labor disruptions

Peak season congestion

Remote area delivery limitations

Incorrect or incomplete shipping information

Missed delivery appointments by the recipient

In such cases, we will do our best to keep you informed and updated on the status of your shipment.

11. Delivery Inspection and Damaged Packages

Important: Please inspect the package carefully before signing for delivery, especially for oversized or heavy items.

If the outer packaging is slightly damaged or deformed but the product appears to be intact:

Please take clear photos or videos of the package damage

Make sure the order number or tracking number is visible where possible

Note the damage details on the delivery receipt before signing

Contact Speediance Support if you have concerns

If the outer packaging is severely damaged and the product is also damaged:

You may refuse the delivery

Please take clear photos or videos showing the damage

Contact Speediance Support immediately

After verification, we will arrange a free replacement or full refund where applicable

If the outer packaging is severely damaged but the product appears to be intact:

Please take clear photos or videos of the package

Make sure the order number or tracking number is visible where possible

Note the damage details on the delivery receipt before signing

Contact Speediance Support immediately

If hidden damage is found after signing for delivery:

Please contact Speediance Support within 48 hours of receiving the package

Provide clear photos or videos of the product damage, packaging, order number, and tracking number

Failure to report shipping damage within the required time may affect your ability to receive compensation, replacement, or refund.

12. Lost Packages

If your package is marked as delivered but you have not received it, please contact the carrier first to confirm the delivery details.

If the issue remains unresolved, please contact Speediance Support with your order number and tracking number.

Speediance will assist you in filing an investigation with the carrier where applicable. Final resolution may depend on the carrier’s investigation result.

13. Compensation for Shipping Damage or Loss

Speediance is not liable for products that are damaged or lost during shipping due to carrier-related issues, recipient-related issues, incorrect shipping information, refusal to accept delivery, or failure to follow the delivery inspection instructions.

However, if your order is damaged during shipping or lost in transit, please contact us as soon as possible at:

after-sales@speediance.com

Please include:

Your order number

Tracking number

Photos or videos showing the damage

Photos of the outer packaging

Photos of the shipping label, if available

A brief description of the issue

For visible delivery damage, please contact us immediately upon delivery. For hidden damage discovered after delivery, please contact us within 48 hours.

We will review your case and provide a solution according to the specific circumstances.

14. Contact Us

If you have any questions about shipping, delivery, address changes, optional delivery services, damaged packages, or lost shipments, please contact our Support Team before or after placing your order.

Email: after-sales@speediance.com

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View our previous policy, effective until August 26, 2025, 18:00 (Pacific Time) . Explore More

*The current policy takes effect from August 26, 2025, 18:00 (Pacific Time). Products purchased before the new policy comes into effect will remain subject to the policy in place at the time of purchase.

Statement

This policy may vary according to local laws and regulations. Speediance reserves the right, to the extent permitted by law, to interpret and modify this policy at its sole discretion at any time. Any modifications will be communicated to customers through public announcements on the official website or other appropriate channels.

If the actual condition of the returned product does not match the previously communicated information, Speediance reserves the right to refuse the return or exchange, or to charge corresponding fees.

When returning a product for any reason, the customer must remove all personal information and customized settings from the product. Speediance assumes no responsibility for any potential disclosure of private information resulting from the customer’s failure to delete such information.

Speediance is committed to strictly protecting customers’ personal information in accordance with applicable local laws and regulations. Any personal information collected during the processing of return or exchange requests will be used solely for handling such requests.

This policy does not limit or exclude any statutory rights you may have under the applicable laws of your country or region. The terms of this policy shall be enforced to the extent permitted by such applicable laws.

Return Policy

Return Conditions

This return policy applies to the following products purchased through the official Speediance store: Gym Pal, Gym Monster, Gym Monster 2, VeloNix, and related accessories. A return request may be submitted within 30 calendar days (starting from 00:00 on the day of delivery) if any of the following conditions are met:

•The product has no manufacturing defects and remains in resalable condition.

A manufacturing defect is discovered upon unboxing that affects normal use.

Please Note:

Do not return any products before receiving a Return Merchandise Authorization (RMA) number and instructions from Speediance. Any loss incurred as a result of unauthorized returns will be your responsibility.

You must return all accessories and attachments along with the main unit, and none of them should have any damage caused by human factors.

Products must be returned in their original packaging. If you cannot provide the original packaging, you will be responsible for any additional costs resulting from using alternative packaging.

Return & Refund Service will not be provided where:

Product malfunction or damage caused by violation of the product manual, unauthorized use, or modification.

The product is tested by Speediance and confirmed to have no quality defects.

Damage caused by force majeure events such as fire, flood, strong winds, or lightning after the product has been signed for.

Damage occurring during transportation without valid proof of shipping damage.

Customized or personalized products made according to the customer’s request.

Failure to provide a valid purchase invoice or proof of purchase, or providing forged or altered documents.

The returned product’s serial number does not match the original product's, or product labels, serial numbers, or watermarks have been tampered with or falsified.

The returned product does not match the original order (e.g., different model or configuration).

The product is not shipped back within seven (7) days after Speediance issues a return confirmation.

Any other conditions that affect the product’s integrity and resale value.

Return Process

To request a return and refund, please contact after-sales@speediance.com within 30 calendar days from 00:00 on the day the product is delivered.

Please include the following information in your email: order number, product serial number, product name and quantity, reason for return, and photos or videos showing the complete product packaging.

Speediance will review your return and refund request within two (2) business days of receiving your email.

If your return request is approved, Speediance will provide a Return Merchandise Authorization (RMA) number, a return label, and return instructions within seven (7) business days. Please follow the instructions carefully when returning the product.

Refund Process

Once the returned product is received, Speediance will inspect the product. If the inspection confirms that the product meets the conditions specified in this return and refund policy, the corresponding refund will be issued to the original payment method.

The official start of the refund process is considered the date on which Speediance receives the returned product, completes the inspection and evaluation, and confirms the refund amount with you. From that date, the refund will be processed within 14 business days. (Please note that the actual time for the funds to appear in your account may vary slightly depending on the processing times of your bank or credit card issuer.)

Potential Deductions

Except for returns due to manufacturing defects, all costs related to packaging, labor, storage, transportation, and other logistics arising from returns for any other reason will be borne by the customer. These costs will be deducted in advance from the refund.

The following situations may result in additional deductions from the refund:

Missing items in the returned package (including accessories, attachments, etc.);

Damage to the returned product caused by human factors;

Damage to the external packaging during return shipping due to non-original packaging;

Any other conditions that affect the product’s resale value.

Note: Returns or exchanges arising from Speediance’s responsibility will have standard shipping costs covered by Speediance. Additional service fees, such as pickup and handling, are not included.

Exchange Policy

Exchange Conditions

This exchange policy applies to the following products purchased through the official Speediance store: Gym Pal, Gym Monster, Gym Monster 2, VeloNix, and related accessories. An exchange request may be submitted within 30 calendar days (starting from 00:00 on the day of delivery) if any of the following conditions are met:

•The product has no manufacturing defects and remains in resalable condition.

A manufacturing defect or quality issue is discovered upon unboxing that affects normal use.

The product was severely damaged during shipping, making it unusable, and valid proof of shipping damage is provided.

Please Note:

Do not return any product before receiving a Return Merchandise Authorization (RMA) number and instructions from Speediance. Any loss resulting from unauthorized returns will be your responsibility.

All accessories and attachments must be returned along with the main unit, and none of them should show signs of human-caused damage.

The product must be returned in its original packaging. If you are unable to provide the original packaging, you will be responsible for any additional costs resulting from using alternative packaging.

Exchange Service will not be provided where:

Product malfunction or damage caused by violation of the product manual, unauthorized use, or modification.

Damage caused by force majeure events such as fire, flood, strong winds, or lightning after the product has been signed for.

Damage occurring during transportation without valid proof of shipping damage.

Customized or personalized products made according to the customer’s request.

Failure to provide a valid purchase invoice or proof of purchase, or providing forged or altered documents.

The returned product’s serial number does not match the original product's, or product labels, serial numbers, or watermarks have been tampered with or falsified.

The returned product does not match the original order (e.g., different model or configuration).

The product is not shipped back within seven (7) days after Speediance issues a return/exchange confirmation.

Any other conditions that affect the product’s integrity and resale value.

Exchange Process

To request an exchange, please send an email to after-sales@speediance.com within 30 calendar days from 00:00 on the day the product is delivered, including all relevant information.

Speediance will review your exchange request and process it within two (2) business days of receiving your email.

Potential Deductions

Except for returns caused by manufacturing defects, all costs related to packaging, labor, storage, shipping, and other logistics for returns initiated for any other reason will be borne by the customer.

If the exchanged product has a different value from the original product, adjustments will be made accordingly (refund or additional payment).

Additional fees may be charged under the following circumstances:

Missing items in the returned package (including accessories and attachments);

The returned product does not match the previously communicated condition;

Damage to the returned product caused by human factors;

Damage to external packaging due to not using the original packaging during return shipping;

Any other circumstances that affect the product’s resale value.

Note: Returns or exchanges arising from Speediance’s responsibility will have standard shipping costs covered by Speediance. Additional service fees, such as pickup and handling, are not included.

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