Grey Camo Backpack

Ready to ship items are sent out within 1-3 business days, all custom items are handmade and therefore production of each item takes longer than anticipated. We ensure items leave the door between 10-20 days from the time an order is received. Shipping + tracking information will be sent as soon as items are sent out.

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We have a 7 day return policy, which means you have 7 days after receiving your item to request a return via email sales@kenzkustomz.com. ALL CUSTOM ITEMS + HATS = FINAL SALE. If you purchased a customized tote, makeup bag, backpack, etc the sale is final with no exceptions. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. If your item is personalized and has blemishes or defects from our company we will issue a replacement once pictures are emailed to us. If the item is without blemishes or defects and it is personalized, we cannot issue a return. To start a return, you can contact us at sales@kenzkustomz.com . Please note that returns will need to be sent to the following address: 461 E TOWNSHIP FAYETTEVILLE, AR 72703

If your return is accepted, we’ll send you a prepaid shipping label, as well as instructions on how and where to send your package that must be completed within 7 days. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at sales@kenzkustomz.com .

Damages and issues Please inspect your order upon reception and contact us within 7 days if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items Certain types of items cannot be returned, custom products (such as special orders or personalized items), and personal care goods (such as beauty products, hats, etc). Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, we can issue you store credit so you use on something else.

Refunds We will notify you once we’ve received and inspected your return, and can then issue you store credit to your email for your purchase.If more than 15 business days have passed since we’ve approved your return, please contact us at sales@kenzkustomz.com.

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