Grey 4 chairs - Dining Set

Thank you for choosing Hand2hand Exports & Imports for your furniture and appliance needs! Below you will find important information regarding our shipping and delivery policies. Shipping Information Furniture and Appliances: - Please note that furniture and appliances are not eligible for standard shipping. Instead, we offer delivery services within the DFW metroplex and select items for delivery in the Houston metropolitan area. - For deliveries, please contact our customer service team for details on scheduling and availability. Small Items Shipping: We offer various shipping options for smaller items within the continental United States. Below are our shipping methods and costs: Economy Shipping -5 to 8 Business Days -Orders 0lb–5lb: $4.90 -Orders 5lb–70lb: $19.90 Standard Shipping -3 to 4 Business Days -Orders 0lb–1lb: $6.90 -Orders 1lb–5lb: $9.90

Delivery Areas - DFW Metroplex: Full delivery services available. - Houston Metropolitan Area: Select items eligible for delivery. Please inquire for more details. Processing Time - All orders are processed within 1-2 business days. Please note that during peak seasons, processing times may be slightly longer. Tracking Your Order Once your order has been shipped, we will provide you with a tracking number via email. You can use this number to monitor the status of your shipment. Questions? If you have any questions about our shipping policy or need assistance with your order, please contact our customer service team at 817-395-1062 or Info@hand2handexports.com. Thank you for shopping with us! Please note that shipping times may vary based on location and carrier delays. Thank you for your understanding.

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We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at info@hand2handexports.com . Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS] If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at info@hand2handexports.com .

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at info@hand2handexports.com.

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