Grav Parallettes Range

Where do you ship to?

🇺🇸 United States : Ships from California. Ship to the continental United States. Free shipping on orders $100 and above. $15 flat rate shipping on orders below $100.

🇸🇬 Singapore : Ships from Singapore.

🇦🇺 Australia : Ships from Sydney. Free shipping on orders $100 and above. $15 flat rate shipping on orders below $100.

🇲🇾 Malaysia : Ships from Selangor.

Do delivery drivers need my signature to deliver goods?

In many places, delivery drivers might leave packages at the doorstep without needing a signature as part of contactless delivery. It’s best to be available to receive your delivery and check the package when it arrives. If you see any issues, don’t open it and let us know right away.

Can I change my shipping address after placing an order?

If you need to change your shipping address, contact us as soon as possible at hello@thegravgear.com . We’ll try to update it if the order hasn’t been shipped yet. Remember, we’re not responsible if the address was entered incorrectly. Once the item is shipped, we can’t do anything, and it will be your responsibility.

What are the shipping costs?

Free shipping on orders $100 and above. $15 flat rate shipping on orders below $100.

Order not received?

If you haven’t received your order on time, contact us at hello@thegravgear.com . We’ll help track it down and make sure you get it quickly.

What is the shipping time?

All orders take one business day to process and at least 3 business days to ship to you.

What if my order includes a pre-order item?

If your order contains a pre-order item, the entire order will be shipped together once the pre-order item is ready.

If you’d like to receive the available items sooner, we recommend placing a separate order for them.

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Order Cancellations:

•Contact us ASAP at hello@thegravgear.com with your order number and "Cancel order" in the subject line. We ship fast, so the sooner you reach out, the better your chances.

•Once your order ships, we can't cancel it. You'll need to follow our standard return process below

•Pre-order and made-to-order items (like any "Ships [date]" products) can be cancelled any time before the shipping date for a full refund.

•Partial cancellations: if removing an item drops your order below the $100 free shipping threshold, shipping charges will be added back to your remaining items. We'll email you to confirm before processing.

Return Conditions:

•The item must be in its original condition: unused, unwashed, unaltered, and without any pet hair.

•The item should be returned in its original packaging, including tags and any applicable accessories.

•Discounted items, gift cards, or downloadable digital products are not eligible for return or exchange.

Returns:

•Our policy lasts 30 days from your purchase of any items.

•Returns will attract a 10% restocking fee to cover costs.

•Where the item was offered with Free Shipping, the actual cost of shipping will be deducted from the final amount returned.

•The customer will bear the return shipping cost.

Refunds:

•Once your return is received and inspected, we will email you to notify you.

•If the refund is approved, it will be processed, and credit will be applied to your original method of payment. You will receive an email once the refund is issued.

Late or missing refunds:

•Check your bank account first, then contact your credit card company.

•Contact your bank, as there might be some processing time before a refund is posted.

•If you still have not received your refund, please contact us at hello@thegravgear.com

Sale Price Adjustment:

We offer store credit for the price difference if a physical product you purchased goes on sale within 7 days after your order date .

•Applies only to the exact same physical product and pricing region.

•Digital products are excluded from price adjustments.

•Requests must be submitted during the sale period.

•Adjustments will be issued as store credit only.

•Store credit issued is final and non-refundable.

•Please email your order number and the item details to hello@thegravgear.com to request a price adjustment.

Contact - Gravgear - Checkout