Gracie Abrams - Daughter From Hell

We aim to process and dispatch all orders as quickly as possible to ensure a smooth and reliable delivery experience.

Processing Times Orders are typically processed within 1–3 business days. During peak periods or holidays, processing times may be slightly longer.

Shipping Methods & Delivery Times Delivery times vary depending on your location and the shipping option selected at checkout. Estimated delivery times will be provided before you complete your purchase.

Shipping Costs Shipping fees are calculated at checkout based on your location and chosen delivery method.

Delays & Issues While we do our best to ensure timely delivery, delays can occasionally occur due to factors beyond our control (such as courier delays or customs processing). If you experience any issues with your order, please contact us and we’ll be happy to assist.

Incorrect Address Please ensure your shipping details are correct at checkout. We cannot be held responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

If you have any questions about shipping, feel free to get in touch with our support team.

Contact - Dales Music Store - Checkout

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at mrtenby@gmail.com . Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS] If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at mrtenby@gmail.com .

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at mrtenby@gmail.com.

Contact - Dales Music Store - Checkout