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Please refer to USPS and FedEx website for further information and updates. USPS | FedEx

•Free shipping is only offered within the contiguous United States for standard domestic shipping (under 16 ounces) and order must be above $25.00 USD

•USPS First Class Mail International does not offer global tracking information.

•Packages returned to the VRS Design warehouse due to incorrect shipping information will be given a PRODUCT REFUND.

•We are not responsible for any items/packages lost during transit or if it has been tracked as delivered.

•Orders will ship out once ALL items can be fulfilled within the purchase. Packages will ship out according to the LATEST pre-order date unless stated otherwise.

•Orders will ship out within 1 to 2 business days from the IN-STOCK DATE at the time of purchase. Please note our warehouse is closed on weekends.

•Orders placed during weekends and holidays will start processing the next available business day. Additionally, orders placed after 10:00 AM PST will start processing the next available business day.

•In the event your purchase is split into multiple packages for shipment, if an upgraded shipping method had been chosen for the order, the initial shipment will be sent via the upgraded method. Any shipments thereafter will be shipped via standard domestic or international shipping offered at that time.

•Timely delivery is subject to the Terms of Service published by the carrier. Please note circumstances out of our control such as natural disasters, holiday delays, etc. may cause shipping delays and postponements.

•The recipient of the order will be responsible for any import duties or taxes charged by the recipient’s country and any carrier-related fees. These fees can vary widely from country to country. Please contact your local customs office for further information.

Special Considerations

•All orders are subject to approval based on the order information provided.

•All orders may be placed on hold for further security verifications if information is found to be fraudulent and/or the order total exceeds $100 USD.

•In the occasion an item is out of stock or unavailable, your order may not be shipped until a Customer Care Representative has contacted you for further instructions.

•If your order contains one or more pre-order/back-ordered item(s), the entire order will beheld until all items are in stock and can be shipped together. To ensure your available "in stock" item(s) are not held while your pre-order/back-ordered item(s) are pending, we suggest that you order the pre-order/back-ordered item(s) separately.

Shipping Methods

By USPS

First Class Mail : Usually takes 3 to 8 business days

Priority Mail : Usually takes 2 business days

Express Mail : Usually delivered the next day from shipment day

First Class Mail International : Varies by destination. (Tracking unavailable for this method)

By FedEx (International use mostly)

FedEx International Economy® : Time-definite delivery typically in 2–5 business days (2 or 3 business days to Canada, Mexico and Puerto Rico) from the U.S. to more than 215 countries and territories.

FedEx International Priority® : Time-definite delivery typically in 1-3 business days from the U.S. to more than 220 countries and territories, and to the U.S. from more than 220 countries and territories.

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VRS Design 30-Day Money Back Guarantee

-VRS Design products

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at support@vrsdesign.com . Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS] If your return is accepted, we’ll send you an instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at support@vrsdesign.com .

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at support@vrsdesign.com.

-Note: International orders are not subjected to replacements or refunds as the shipping to the destination requires additional payment we do not cover or are liable for. We are only liable for a replacement or refund if the cause is due to a malfunction or error in our product due to manufacturing issues. For other personal related issues, if replacements or returns is needed, it must be made on buyer's own accord.

Return Requirements:

-Product must have been purchased directly from https://vrsdesign.com/-You must have a valid order number from https://vrsdesign.com/-Return item(s) must be in their original packaging without any missing contents -Return item(s) must be in like-new resalable condition -Refunds are for product only and original shipping charges are non-refundable -VRS Design is not responsible for return shipping charges -Return item(s) made after 60 days and not in their original packaging or missing contents may be subject to a 15% restocking fee

How to Request a Refund

-Submit a RMA request below. -Please provide your original order number and the reason for return. -You will receive an email confirmation for your RMA request which will include your RMA number. Please allow up to 48 hours for your return request to process. -Once you ship your return, please allow up to 15 days for your package to reach our facilities and be processed with our RMA team. You will receive an email confirmation of your credit once it has been issued. *All Final Sale and Promotional items are not eligible for Returns, Exchanges, or Warranties. *VRS DESIGN is not liable for any Lost or Stolen return packages during transit/delivery.

Please send returns to: VRS DESIGN Attn: RMA Department :

3240 El Camino RealSuite 110Irvine CA 92602United States

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