Go Anywhere Pro Hammock Straps

FREE SHIPPING Orders in the Contiguous US over $100 ship free.

PROCESSING TIME

Most orders leave our warehouse same-day or within 1-2 business days.

If you choose an Express shipping rate ( FedEx Overnight or FedEx 2-Day ) we will always do our best to prioritize your order, and get it shipped as quickly as possible.

All processing and delivery times are estimates only - we sincerely appreciate your patience and understanding if your order is delayed.

Our shipping takes place Monday thru Friday - any orders placed over the weekend or after our daily package pickup will be shipped in the order received.

DELIVERY TIME

If you choose a shipping option that has a quoted time like "FedEx Overnight (1 Day)", please be aware that it's referring to the transit time only - we still need time to pack & ship your order (see above).

Quoted transit times are estimates only - expedited methods like FedEx 2-Day are pretty reliable in their delivery times (hence the cost), but even the carriers don't consider them to be guarantees.

INTERNATIONAL SHIPPING

When receiving an international order, your package will need to pass through Customs in your country, and taxes and duties need to be collected to receive the package.

There are two ways to ship an International package:

1. You pay the taxes and duties upfront, and it's included in your shipping cost2. You pay the taxes and duties when your order arrives

We offer a shipping service called Passport Shipping, which calculates and includes the duties and taxes into the postage rate. If you choose Passport Shipping, all taxes and duties will be paid at checkout, and no additional cost or paperwork will be needed.

If you choose another carrier like USPS that doesn't explicitly state that taxes and duties are included, please know that you'll be required to pay those taxes and duties when you receive the package.

Does Passport cost more? No, since the taxes are calculated in real-time by Passport, there shouldn't be no difference between the amount you would pay if you paid on receipt. It's simply a matter of convenience, and Passport typically offers the best cost postage rates as well, so it's a win-win if it's available to you as a carrier.

Note: Passport isn't available in every country, so if you don't see it as an option during checkout then you will need to choose another carrier, and you will need to pay the duties and taxes when the package arrives.

PRE-ORDERS / BACKORDERS

We offer the ability to pre-order some items on our site when they are not yet in stock. If an item you are purchasing isn't currently in stock, you'll see a note on the product page that shows the estimated ship date, and the button should say PREORDER instead of Add To Cart.

We aren't able to split-ship your orders into multiple shipments - so if you are ordering an item that isn't currently in stock along with other items that are, your order won't ship until all items are in stock. We recommend placing separate orders if you want to receive the in-stock items without delay.

Please note that Ship Dates are estimates only with preorders, and the products may arrive later (or sooner) than our initial estimate. You can always contact us to change or cancel a preorder at any time before it ships.

Contact - Trek Light - Checkout

30-Day Easy Return Policy

If you're not happy with something you ordered from us, just send it back to us within 30 days by following the instructions below.

Be aware that some items on our site may be tagged as Final Sale on the product page, and returns/exchanges are not accepted for Final Sale items.

The product must be in unused or 'like-new' condition - you're welcome to try a product to make sure you like it, but we cannot accept returns that are abused, stained, washed/laundered, covered in pet hair, or otherwise damaged.

Holiday Extension: All purchases made in November or December are allowed an extended return window thru 1/31. We'll make it easy for the recipient to handle any returns or exchanges.

Final Sale Items: Some items are clearly marked on our site as "Closeout (Final Sale)". These items are not eligible for return or exchange. If there's a warranty issue or a Final Sale item was received damaged/defective, please let us know ASAP and we'll assist you.

How To Return/Exchange An Item

If you'd like to return or exchange an item, just click the link below to initiate your return request.

We'll help you confirm that your item(s) are eligible for return/exchange and see if there's anything we can do to that might help you avoid having to send an item back.

Request Return Or Exchange

Once approved, we'll provide you with a paid postage label so you can easily send the item back to us. (The cost of the postage will be deducted from your refund unless the return is our fault, see below for details)

When sending items back, be sure to include a copy of your order receipt email or order number along with any pertinent phone/email contact info, so we can reach you if necessary.

How Much Do I Get Back?

When we receive the item(s) we'll process a refund for the full amount you paid for the item(s minus:

The postage paid on your initial order

$10 Flat Rate Return Label (Contiguous US). Of course, if the return or exchange is due to an error on our part, we'll gladly cover the shipping costs for you and not deduct it from your refund.Note: If you're returning an item from outside the Contiguous US we'll need to deduct the actual cost of the return postage label.

If exchanging for a different item, we'll refund you if the difference is in your favor or collect the necessary payment info from you to ship the new item(s) to you.

PLEASE NOTE: If the items we receive back from you are damaged, or not in the condition required by our Return Policy, we will not be able to issue you a refund as described above.

We don't like that situation any more than you do, so please only send back items that are in like-new condition. If you have any questions about whether your return will be accepted before you send it, don't hesitate to reach out. If we have to decline your returned item, you will need to cover the postage cost if you'd like the item returned to you.

What If I Don't Have My Sales Receipt?

If you purchased an item from us and don't have a receipt or proof-of-purchase we may be able to offer you store credit that can be used on our website (on a case-by-case basis).

This only applies to items that are returned in new/unused and re-sellable condition.

Trek Light cannot accept returns for any used (even slightly-used) items without proof of purchase or receipt from our store. If you purchased through our website, or received a gift from someone, and can't find your receipt - just let us know and we can help you look up the original order in our system.

If you purchased one of our products from another reseller or shop, you'll need to return the item to the store you purchased from and abide by their stated return policy.

The Trek Light Happiness Guarantee

As you've likely seen on our website, we stand behind our products with what we call our Happiness Guarantee . So, what does that mean exactly?

In a nutshell: We want you to be happy with what you buy from us, and if you aren't - you've got our promise that we'll always do whatever we can to bring you happiness.

Within reason, right? Maybe you're sad because everything in our store doesn't cost $1, or you wish our 30-day return window was actually 3 years - well, we need to have some policies and rules so we can survive as a small business.

But, we're here for you, and will always do what we can to help - maybe it's a discount on your next order, store credit for a future purchase, or just going out our way to make sure that the next item you buy from us is exactly what you want.

Feel Good. Do Good. Pass It on.

Contact - Trek Light - Checkout