Giselle 16 Piece Dinnerware Set

Shipping Costs

ITEM TOTAL

STANDARD SHIPPING

0-$39.99

$12.95

Over $40.00

FREE

Your order means a great deal to us, so we’re dedicated to providing fast, safe, and reliable delivery services for all our items. Occasionally, we may feature the “Free Shipping” product message on certain items wherever it applies. If your order does not qualify for free shipping, any associated shipping costs will be listed alongside the pricing details in your Cart and during Checkout.

Exceptions

There are a few exceptions to our standard shipping policy. Any shipping charges will be detailed in your cart before checkout.

We cannot ship to P.O. boxes or military APOs.

•We do not ship to Alaska, Hawaii, and Puerto Rico.

•Due to shipping constraints, non-standard items such as large fixtures or furniture might not be eligible for free shipping.

•A select few suppliers require us to charge shipping fees.

Sales Tax

Aside from any shipping costs, your order may be subject to sales taxes. We are required to charge these based on specific state and local tax rates.

Shipping Updates & Alerts

Communication is key and we’ll keep you updated throughout the shipping process with email and SMS Notifications.

Updating Shipping on an Order

Before an item has shipped , you can easily edit the details of your order online.

Updating Orders in Transit

Once an item has shipped, items already in transit cannot be expedited or have the address changed. Please note that any changes made online must be completed at least 24 hours prior to shipment. If your scheduled delivery is already less than 24 hours away we cannot make any changes to your order address.

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We offer a 30-day return policy. You have 30 days from the date of delivery to request a return.

To be eligible for a return, items must be:

In the same condition as received (unworn or unused)

With all original tags attached

In the original packaging

Accompanied by your receipt or proof of purchase

All returns must be initiated through our Return Portal

Items sent back without a portal request will not be accepted.

Damaged or Incorrect Items

Please inspect your order upon receipt. If your item is damaged, defective, or incorrect, contact us immediately via info@houseofzazla.com.

We’ll provide instructions and a prepaid return label if eligible.

Exceptions / Non-Returnable Items

The following items cannot be returned:

Perishable goods (food, flowers, plants)

Custom or personalized products

Personal care items (beauty products, bedding)

Hazardous materials, flammable liquids, or gases

Sale items and gift cards

Items marked as Final Sale or Non-Returnable on the product page are not eligible for returns under any circumstances.

Exchanges

We recommend returning your item through the portal and then placing a separate order for the new item to ensure availability.

Refunds

Once we receive and inspect your return:

We will notify you if the refund is approved

Approved refunds are issued to the original payment method within 10 business days

Please allow extra time for your bank or credit card to process the refund

If more than 15 business days have passed since approval, contact info@houseofzazla.com

Return Process & Shipping

Returns for buyer’s remorse are shipped at your expense unless you purchased Re:do Return Protection

Each item must have its own tracking number (unless sold as a set)

Refunds are not processed until tracking confirms delivery

Use original packaging if possible; otherwise, use a box of similar size and durability

Return shipping costs vary based on size, weight, and location

Original delivery or upgraded shipping fees are non-refundable

Refused deliveries are returned at your expense

Re:do Return ProtectionIf you selected Re:do Return Protection at checkout ($2.98), your eligible return is free. Items marked as Final Sale or Non-Returnable are excluded.

Changed Your Mind?

You can submit a return through our Return Portal within 30 days of delivery for most items, provided they are in original, undamaged condition and in their original packaging.

Contact Us

For any questions about returns, refunds, or damaged items, contact info@houseofzazla.com .

Thank you for shopping with House of Zazla.

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