GameSir Nova Lite Wireless Controller

Last Updated: 06/06/2026

At Roidion, we aim to deliver your order promptly and securely. This Shipping Policy explains how orders are processed, shipping times, and tracking information for domestic and international deliveries.

1. Order Processing

All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive a notification once your order has shipped.

Please note that delays may occur due to postal service issues beyond our control.

2. Domestic Shipping (United Kingdom)

Shipping charges and estimated delivery times are calculated at checkout.

Estimated delivery time: 3–9 business days for standard shipping within the United Kingdom.

3. International Shipping

We ship to the following countries:

Australia, Austria, Belgium, Canada, Czechia, Denmark, Finland, France, Germany, Greece, Hong Kong SAR, Ireland, Israel, Italy, Japan, Malaysia, Netherlands, New Zealand, Norway, Poland, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland, United Arab Emirates, United States.

Shipping charges and estimated delivery times are calculated at checkout.

Estimated delivery time: 5–10 business days, depending on destination.

Please note that delivery times are estimates and may vary due to customs processing, carrier delays, weather conditions, or other circumstances beyond our control.

Import Duties and Taxes: Your order may be subject to import duties, taxes, VAT, or customs charges, which are the responsibility of the customer. Roidion is not responsible for these charges.

4. Order Tracking

Once your order has shipped, you will receive an email with a tracking number. Please allow up to 48 hours for tracking information to become available.

If you have not received your tracking number within 2 days of receiving your shipping confirmation email, contact us at info@roidion.com with your name and order number, and we will assist you.

5. Contact Information

For any shipping-related questions, contact us:

RoidionMaresfield Gardens, Mourne HouseNW3 5SL, London, United Kingdom

Email: info@roidion.com Phone: +44 (0)7888 106626 Website: https://roidion.com

Contact - Roidion - Checkout

Last Updated: 06/06/2026

At Roidion, we want you to feel confident when shopping with us. This policy explains how returns, exchanges, and refunds work for orders placed on https://roidion.com.

1. Returns

You have 30 days from the date you receive your item to request a return.

To be eligible for a return:

•The item must be unused, unworn, and in its original packaging.

•The item must include all accessories, manuals, and tags.

•Proof of purchase (order number or receipt) must be provided.

To start a return, contact us at info@roidion.com.

Once your return request has been approved, we will provide the relevant return instructions and destination details for your order.

Important — Return Authorisation Required

To ensure returns are processed efficiently, all return requests must be authorised before items are sent back.

Items returned without prior authorisation may not be accepted.

2. Return Instructions

Following approval of your return request, you will receive the appropriate return instructions and destination details for your order.

Business Address

RoidionMaresfield Gardens, Mourne HouseNW3 5SL, LondonUnited Kingdom

3. Who Pays for Return Shipping

Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.

In cases of our error, we will cover reasonable return shipping costs.

4. Damages & Issues

Please inspect your order upon delivery.

If your item is defective, damaged, or you received the wrong item, contact us immediately at info@roidion.com so we can resolve the issue promptly.

5. Non-Returnable Items

The following items cannot be returned:

•Perishable goods (food, flowers, plants)

•Custom or personalised items

•Personal care and hygiene products

•Hazardous materials or flammable liquids

•Gift cards

If you are unsure whether your item qualifies for a return, please contact us before purchasing.

6. Exchanges

To exchange an item, you must first contact us to request a return.

After approval, once the original item has been received and inspected, you may place a new order for your preferred item.

7. European Union — 14-Day Cooling-Off Period

If your order is delivered to the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.

Items must meet the same return conditions listed above.

8. Refunds

Once we receive and inspect your returned item, we will notify you whether the refund is approved.

If approved:

•Refunds are issued to your original payment method within 10 business days.

•Your bank or card provider may take additional time to finalise the refund.

If 15 business days pass after approval and you have not received your refund, contact us at info@roidion.com.

9. Contact Information

For return requests, refund questions, or any other support:

Email: info@roidion.com

Business Address:RoidionMaresfield Gardens, Mourne HouseNW3 5SL, LondonUnited Kingdom

Website: https://roidion.com

Phone: +44 (0)7888 106626

Contact - Roidion - Checkout