Galerne Table Lamp

Last updated on December 15, 2024 at 9:00 AM

At Casahomehting, we take pride in offering high-quality lighting to our valued customers in the United States and Canada. We have outlined our shipping policy below. This will ensure a smooth and reliable shopping experience.

1. Shipping Destination and items located

We exclusively ship to addresses within the United States and Canada. Your order can be shipped to any address (excluding PO boxes/APO/FPO addresses) in the contiguous United States, Alaska, or Hawaii. You can contact us for information about shipping to your region or country. Our factories are in China and we will ship the package to you from the Chinese factory.

2. Processing Time

Total delivery time = Processing time + Shipping time (plus holidays).

We will process your order within 1-5 business days after you place it.

Most orders take 20-30 business days from order placement to delivery.

During peak seasons and holidays, processing time may be slightly longer. However, we promise to deliver your order as quickly as possible.

3. Shipping Methods

We partner with proven carriers like UPS, FedEx, and USPS EMS. They offer insurance and tracking. All shipment times are on working days (Monday through Friday, excluding weekends and holidays). Shipping times are subject to each carrier's daily cut-off time and are dependent upon warehouse turnaround.

4. Shipping Costs

We have 2 shipping methods, the billing methods are as follows:

Standard shipping : free shipping on all orders

Expedited shipping charges are as follows(If the order amount exceeds 2000, please contact us directly for a shipping quote.):

Shipping

Condition

Transportation costs

Expedited Shipping(10 - 20 working days)

$0.00–$200.00

$80.00 USD

Expedited Shipping(10 - 20 working days)

$200.01–$400.00

$120.00 USD

Expedited Shipping(10 - 20 working days)

$400.01–$600.00

$200.00 USD

Expedited Shipping(10 - 20 working days)

$600.01–$800.00

$280.00 USD

Expedited Shipping(10 - 20 working days)

$800.01–$1000.00

$360.00 USD

Expedited Shipping(10 - 20 working days)

$1,000.01–$1,200.00

$420.00 USD

Expedited Shipping(10 - 20 working days)

$1,200.01–$1,500.00

$500.00 USD

Expedited Shipping(10 - 20 working days)

$1,500.01–$1,800.00

$650.00 USD

Expedited Shipping(10 - 20 working days)

$1,800.01–$2,000.00

$850.00 USD

5. Order Tracking

Once your order is shipped, we will give you a tracking number. This way, you can monitor your shipment's progress. You can track your order through the carrier's website: https://www.17track.net. Please contact us if you have problems with tracking.

6. Shipping Delays

We strive to meet our estimated delivery times. Please note that unforeseen circumstances, such as extreme weather, customs inspections, or other factors, may lead to occasional delays. We appreciate your understanding and patience in such situations.

We or our delivery partner(s) will notify you of reasonable changes to the estimated delivery date. This will occur when events outside our control or our delivery partner's control delay or prevent delivery from taking place at the original estimated date and time. Delivery of the Products will take place when we deliver them to the address that you gave to us. If we cannot deliver your Products within 90 days, we will:

a) let you know;

b) cancel your order;

c) give you a refund.

7. Shipping Address

Please double-check that your shipping address is correct during checkout. This will ensure accurate and timely delivery. We cannot be held responsible for orders shipped to incorrect addresses provided by the customer.

Please ensure the shipping address is correct when placing an order. We are not responsible for lost or misdelivered packages. We are also not responsible for costs associated with an incorrectly provided address. We cannot guarantee the successful modification of the address. If we need to change an address, the logistics carrier will charge us a change address fee. If the new address is not near the incorrect address, they will also charge us for the additional redelivery cost.

If you request that we contact the logistics carrier on your behalf to request the change, then we will send an invoice to you. You will pay the additional costs at the time of the change. If you make the change on your own and the logistics carrier bills us separately, we will send you an invoice for that amount so that we break even. While the invoice will be charged by us, ultimately, we send the full amount to the logistics carrier on your behalf. We greatly appreciate your understanding. While we do our best to cover costs for our own mistakes, we cannot cover costs for mistakes beyond our control.

8.Lost, Stolen, and Misdelivered Packages

If there is no signature requirement, logistics carriers will determine at their discretion if an area is secure to leave a package. If there is a signature requirement, they will attempt to obtain a signature from someone at the address or nearby. If they aren't able to obtain the signature, they may leave a door tag with further instructions. Check your tracking info for details on the latest delivery attempts.

If the light is damaged or lost due to shipping, we will send you a new light for free.

If the package is returned to the place of shipment due to Lost, Stolen, and Misdelivered Packages, we will provide a re-shipment service.Re-delivery is a paid service (we will charge your cost of shipping depending on the package size and weight of different lamps).

If a package is marked as "delivered" but cannot be located, it is likely the package is nearby or may still be on a delivery truck and is not yet lost. Typically the package will be delivered the next day. If the package still cannot be found, you are responsible for contacting logistics carriers. Request a "trace" to locate the package(s). To be considered for a replacement or refund, you must request a trace to confirm the package is lost. All traces must be made within 7 days of delivery. Outside this period, we cannot file a loss claim with logistics. We cannot recover the cost of the lost or stolen item.

9. Multiple Items

If you have ordered multiple items, they may be shipped separately. This is to optimize delivery times and minimize potential delays.

10. Import Tax and VAT

In most cases, our parcels pass through customs without VAT payable. However, in certain circumstances, especially on larger orders, we may need to provide more information to customs. We need to cooperate with the buyer to provide paperwork. Each destination country has a different import tax threshold on the value of goods. This is the value at which import tax is chargeable. Please be aware of this. Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer’s responsibility.

11. Returns and Exchanges

Please refer to our Return Policy for detailed instructions and guidelines on returns and exchanges.

12. Shipping Exclusions

Currently, we mainly face the US and Canada markets,

If you are not in the United States or Canada, you still want to buy lamps. Please contact us at info@casahomelighting.com and let's discuss the possibilities.

At Casahomelighting, we are committed to delivering exceptional products. We also ensure your complete satisfaction. If you have any questions or concerns about our shipping policy, please feel free to contact our customer support team for help. Thank you for choosing Casahomelighting.

If you have any questions, please contact us : info@casahomelighting.com

Contact - Casa Home - Checkout

Last updated on December 15, 2024 at 9:00 AM

We want you to feel that each item is a perfect match for your home. If you feel that it is not a good fit, we can help you return or exchange it.

Items purchased from Casahomelighting can be returned or exchanged within 30 days of receipt, except for custom items and promotional items. Return shipping is required. Items must be in their original condition and packaging intact to be returned.

Cancellation Policy Yes, you can cancel or modify your order within 24 hours of placing it. Please contact our customer service team at by email:info@casahomelighting.com as soon as possible. After 24 hours, your order may already be processed, and changes may not be possible.

We will do our best to accommodate your needs. However, if the item you ordered has already been shipped, you cannot cancel your order.

Before installing or using the product, please carefully check the following when the product arrives:

1) Scan the package for damage.

2) Make sure the product name and model number match your order confirmation.

3) Remove the packaging and inspect the contents.

4)If the return is not due to product quality, the buyer shall bear the return shipping fee

If you receive the wrong item or the item is damaged, please do not sign for it. Please inform your delivery person and contact us so that we can arrange a replacement. Appliances cannot be returned once they have been installed.

Return PolicyManufacturing Defects, Missing Products, or Shipping Damage:

If the product you ordered has a manufacturing defect upon delivery, please take a photo and contact us immediately. We will re-ship it.

If you received less than the quantity you ordered, please contact us. We will replace the missing items as soon as we confirm.

If your package was damaged during packaging or shipping, please provide photos. Once our team reviews and approves your package, we will re-ship or refund you in full.

Please ensure that the photos you submit are clear and unblemished. Providing high-quality photos will help us resolve your issue as quickly and effectively as possible. Please contact us within 3 days of your order being delivered.

Please note:

If the return is caused by the consumer, the shipping cost shall be borne by the consumer, and the specific cost shall be subject to the courier you choose.If the goods received are damaged or incorrect due to our reasons, the consumer does not need to bear the shipping cost.If there is a problem with the quality of our products, or if there is a shipping error or omission, we will resend or replace the products for you.

We will not provide return service for the following non-merchant reasons:

1.) Wrong size: Our sizes and measurements are marked on the product page. Please purchase according to the product description. If you have any questions, please contact our customer service.

2.) The color does not match your cabinet: Due to the limitations of shooting technology, our products may have a slight color difference. If you cannot accept this, please purchase with caution.

3.) The product cannot be delivered in time because the delivery address or zip code you provided is incorrect.

4.) Non-store reasons

Once we agree to your return, we will refund all refunds to the account you used to pay for the order within 10 working days when your package arrives at our warehouse and is approved.

All returns must be processed and approved by us within 30 calendar days after receiving your package.

Please contact us within 14 calendar days after receiving the package.

Exchange PolicyWe provide exchange service. If you need to exchange for personal reasons, please contact us within 14 calendar days after receiving the package. Please confirm the exchange details when contacting us.

After we agree to exchange for you, please send the received goods back in the original condition, and the goods must not affect our secondary sales.

When your returned package arrives at our designated warehouse and verification is completed, we will resend the goods you want to exchange within 30 working days.

Although we provide free exchange service, you still need to bear all postage incurred during the return process.

ContactIf you have any questions about the above policy, please contact us:

Email: info@casahomelighting.com

Contact - Casa Home - Checkout