Futuro Posture Corrector Adjustable

** Free Shipping for Orders over $199* within Australia Metro Area ( Excludes certain Formula ranges and bulky size items).

IMPORTANT NOTICE

For Order to United States of America

Due to new US customs tariff pre-payment requirements, Duties and Tax are required to be collected to clear customs on all Order.

•Duties and Tax at checkout are estimate only, customer may be asked to pay additional charges to clear customs (where the ingredients of products changes duties and tax can increase).

•For some US regions, where duties and customs fees are charged at the border, the customer is responsible for these charges.

•We are not responsible for any delays or additional charges once the order has been dispatched.

•Shipping charges reflect our postage and handling costs and are dependent on factors such as size, weight and delivery location. Better Value Pharmacy reserved the rights to adjust these charges according to new Courier Services Fee.

* Item with Label

Will be required to pay for Express / Same-day Shipping at check out and/or an additional Freight Fee will be sent separately. Payment must be made in full before the item ships out.

Dispatch times: Within 3 to 4 business days.

How long will my order take to arrive?

*Please Note: Free Shipping only progresses by Standard Shipping Method.

Shipping Method

Total Delivery Time

Express eParcel(National)

1- 4 business days.The Australia Post Express Next Day Network can be found by clicking here .A tracking number will be provided.The parcel is Subject to safe drop unless requested otherwise via Australia Post or in the delivery comments.

Standard - National Shipment

6 - 8 working days, up to 12 working days to Western Australia.Parcel is subject to safe drop unless requested otherwise via Sendle or in the delivery comments.Tracking number will be provided.

Standard - International Shipment

Zone 1 - New Zealand | 5-7 working daysZone 2 - North America, Western Europe, Asia and the Pacific | 8-15 working daysZone 3 - Rest of the world | 12-17 working days

Please note that if your order contains dangerous good (e.g. hairspray, nail polish, fragrance) your order may subject to customs charges and restrictions of destination country.

What if my order hasn't arrived in the estimated time?

Rest assured, we are doing our best to send out orders as fast as we can! Please note that our shipping guidelines are based on the estimated time of arrival from the dispatch date, not the date your order is placed.

Please be advised that our delivery time guidelines are based on business days, which only include Monday - Friday and excludes public holidays.

If you believe your order is outside the specified time range of delivery, and you are having your parcel delivered to a business address, please check the mail room or reception for your parcel.

If your parcel is being delivered to a home address and you have left delivery instructions, please check around your property (such as the meter box, carport etc) for somewhere safe the delivery driver may have left your parcel.

Please check your confirmation email to confirm your delivery address was correct.

Who will deliver my parcel?

Your parcel will be sent via Australia Post.

How to track your parcel with Australia Post:

1. You'll find your tracking number under "Tracking Number" in your shipment confirmation email.

2. Enter this tracking number at http://auspost.com.au/track/track .html

For parcel enquiries, you can contact Australia Post directly on 137 678

If you have been through these processes and still cannot locate your parcel, please email us at Orders@bettervaluepharmacy.com.au .

If you have been through these processes and still cannot locate your parcel, please email us at Orders@bettervaluepharmacy.com.au .

Ways to ensure you don't miss your delivery:

Our deliveries with our third-party courier partners are delivered with safe drop, meaning your parcel will be left in a secure place around your property if no one is home. If there is nowhere safe to leave your parcel, please email our Customer Service at Orders@bettervaluepharmacy.com.au .

If you are having your parcel delivered to a work address, please ensure you include your business name, and please ensure your mobile number is in the delivery comments or on your customer account, so we can contact you if necessary.

What happens if an item I ordered was out of stock or has ships by a certain date?

If one of the items you've ordered is out of stock or has ships by a certain date, your order will be placed on hold until the available item comes back into stock.

This will be reflected on your confirmation email, as your dispatch date will be delayed.

If you would like an update on when a product will come back into stock, please email us at Orders@bettervaluepharmacy.com.au .

Are leakages considered damaged items?

Minor leakage from creams, lotions, tins, or bottles can occur in transit. As manufacturers do not design these products specifically for parcel shipping, this is not considered a claimable fault.

What if I miss a delivery?

If you are not home and no safe place is available, the courier will send your parcel to the nearest collection point (newsagent, general store, or Australia Post outlet). Redelivery is not always available.

What if my parcel is missing after being scanned as delivered?

We will lodge an investigation with the courier, who generally responds within 7 business days. If the courier confirms the loss is their fault, we will resend your parcel.

What if I gave an incomplete address or my parcel was returned to sender?

If your order is returned due to an incorrect address or because it wasn’t collected in time, and you no longer want it, we will dispose of the goods with no refund. We do not accept change-of-mind returns.

If you want the parcel resent, you will be charged a Return to Sender fee plus new shipping costs.

Returns:

If you'd like to return an item to us, please view our return information page here .

International:

We may not be able to ship some items to locations outside of Australia and reserve the right to cancel and refund any order to be shipped outside of Australia. We apologise for any inconvenience this may cause. For international orders, shipping charges reflect our postage and handling costs and are dependent on factors such as size, weight and delivery location. For some regions, where duties and customs fees are charged at the border, the customer is responsible for these charges. We are not responsible for any delays or additional charges once the order has been dispatched. If the package is not collected, rejected at the border, returned to sender or fees and duties are not paid by you, and as a result, you do not receive your goods, you will not be entitled to any refund for the goods or the postage and handling fees. Certain items may be restricted in your country and may be withheld at the border. It is your responsibility to ensure what you order will be able to clear customs. Your order will be sent to the address supplied at checkout. If you wish to have your order diverted to an alternate address, please follow the steps set out here. Warranties may not apply for goods purchased for use outside of Australia, except where required by Australian law. For estimated delivery times to your country, please visit Australia Post International and select your country to view the estimated times for each delivery service. A limited list of prohibited products is also listed on the website for each country.

Contact - Better Value Pharmacy - Checkout

Our returns policy is in addition to your rights under the Australian Consumer Law because we want you to be satisfied with your purchase.

Please read the following carefully to ensure you are fully aware of your rights under this policy and our obligations to you.

We aim to ensure all products are delivered in excellent condition and meet your expectations. Due to the nature of pharmaceutical and healthcare products, our returns policy varies depending on the type of product purchased.

This policy outlines how returns, refunds, and replacements are handled across different product categories for national and international orders.

1. Prescription Medications

Prescription medicines (including pharmacist-only and pharmacy medicines) cannot be returned once they have been dispatched.

This is due to strict safety, storage, and regulatory requirements that prevent the resale or reuse of dispensed medications.

Exceptions:

•Incorrect item supplied

•Item damaged during transit

•Faulty product

In these cases, please contact our support team and we will arrange a replacement or refund where appropriate.

2. Refrigerated Items

Products that require refrigeration or controlled temperature handling cannot be returned after dispatch.

This is to ensure product integrity and patient safety.

Exceptions:

•Product arrived damaged

•Product was compromised during delivery

If an issue occurs, please contact us immediately so we can assess and resolve the situation.

3. Faulty, Damaged, or Incorrect Items

If you receive an item that is:

•faulty

•damaged in transit

•incorrect (different from what was ordered)

You may be eligible for a refund or replacement, in accordance with Australian Consumer Law.

Please contact us within a reasonable timeframe and provide:

•your order number

•a description of the issue

•photos (if applicable)

We will assess the issue and provide an appropriate resolution.

Cosmetic Packaging Damage (Tins and Similar Products)

For products supplied in metal tins (including infant formula and similar packaged goods such as Alula products), minor cosmetic dents to the outer packaging may occur during transit.

•Minor dents to the tin do not affect the quality, safety, or freshness of the product, provided the seal remains intact.

•Refunds or replacements are not offered for cosmetic packaging damage where the product is unopened and the seal is not compromised.

However, if:

•the seal is broken

•the packaging is significantly deformed

•or the product inside is affected

Please contact us and we will assess the item as a damaged product and provide a suitable resolution.

4. Non-Prescription Products (General Retail Items)

Unopened and unused non-prescription items may be eligible for return under the following conditions:

•the item is in its original packaging

•the item is unused and unopened

•the return request is made within 7 days of delivery

Returns are assessed on a case-by-case basis.

5. In case of Address Changes & Backorders

Address Changes

•If an incorrect address was entered at checkout, we’ll do our best to update it before dispatch, but it’s not always possible.

•If your order has already shipped, you can usually request a redirection through Australia Post.

Backordered

Backordered items are items for which stock is unavailable; however, the listing is still available to purchase from.

Backordered items are assigned to orders as soon as stock becomes available.

6. Returns & Refund Policy

Orders cannot be cancelled once they have been placed.

We are happy to offer a store credit or exchange for eligible items purchased from us. To request a return, please contact our Customer Service team within 7 days of receiving your order .

Please note that products in certain categories are excluded from our 7-day returns policy due to hygiene and safety reasons. We are unable to accept change-of-mind returns for these items, even if they are unused. If you believe your product is faulty, please complete our Returns Form HERE .

Change of Mind Returns

There are strictly no refunds for change-of-mind returns under any circumstances. Eligible change-of-mind returns may be offered a store credit or exchange only, subject to approval.

Refunds

Where an item is eligible for a refund under Australian Consumer Law or our Returns Policy (for example, where the item is faulty or incorrectly supplied), the refund will be processed to your original payment method .

Please note that shipping charges, including the original delivery fee and any return shipping costs, are non-refundable , unless otherwise required by Australian Consumer Law.

Handling Fees

The following handling fees apply where applicable:

A 10% handling fee of the order value will apply if the order has already entered the fulfilment process and/or more than 24 hours have passed since the order was placed before a return request is made.

Domestic returns resulting from circumstances attributable to the recipient (such as providing an incorrect delivery address or failing to collect the parcel within the required timeframe) will incur a $20 handling fee .

International returns resulting from circumstances attributable to the recipient will incur a $25 handling fee .

If you have any questions regarding our Returns & Refund Policy, please contact our Customer Service team for assistance.

7. How to Request a Return

To initiate a return, please contact our customer support team:

with:

•your order number

•product details

•reason for return

We will provide instructions on how to proceed, including whether the item should be returned and the appropriate return method.

Alternatively, you can also request a return via our returns form HERE . ( Please ensure this form is submitted before sending your item back to us - it makes the process a lot easier )

8. Important Notes

•Returns are subject to product type and regulatory restrictions.

•Some products cannot be returned under any circumstances once dispatched.

•This policy operates in addition to your rights under Australian Consumer Law.

9. International Delivery Policy

Better Value Pharmacy takes the packing, tracking and safe delivery of international orders very seriously. Hence, with these safeguards in place, we stipulate the following terms and conditions for all international deliveries:

•Better Value Pharmacy will take no responsibility for damaged items or items claimed to be missing. We have no control over international customs practices and procedures.

•Better Value Pharmacy is not liable for any extra cost that may be incurred due to customs tax or delivery tax.

•Better Value Pharmacy holds no liability for any orders that are detained by any country's customs department that either become confiscated or cause a delay in the arrival of the delivery.

•You assume any risk of lost, theft or damaged goods during transit — therefore we advise you take out shipment registration or insurance with your postal carrier and that it is packed appropriately. Better Value Pharmacy will not be responsible for parcels lost or damaged in transit if you choose not to insure.

Based on the above 4 conditions, we will not refund nor compensate any international orders where such claims are made.

In situations in which a genuine refund/cancellation is made and approved, we will refund the amount in Australian dollars and will not be liable for any discrepancy of currency at the time of the refund. Please note - All international return parcels will incur a $25 handling fee.

FREQUENTLY ASKED QUESTIONS

AM I ELIGIBLE FOR FREE RETURN SHIPPING?

If you'd like to confirm whether your return will be eligible for free return shipping, please contact our customer service team directly. Unfortunately, we are not able to cover return postage fees on all return types.

I'VE PURCHASED AN ELECTRICAL ITEM THAT IS STILL UNDER WARRANTY - WHAT HAPPENS NOW?

Please contact us within the warranty period, and we will be happy to assist. Please note that some electrical warranties are processed through the Australian Distributor directly, and you may be asked to return the product directly to the supplier.

ANY OTHER QUESTIONS?

Please contact our customer service team at Orders@bettervaluepharmacy.com.au . You can also view our Terms & Conditions and our Privacy Policy .

Effective May 2020

Contact - Better Value Pharmacy - Checkout