Fully Automatic Deluxe Bubble Machine (10 holes)

Shipping Policy for Active Playthings

At Active Playthings, we’re dedicated to ensuring a seamless shopping experience from start to finish. That’s why we’re proud to offer free shipping on all items, no matter the size of your order.

Processing Time

•Orders are processed within 2–5 business days.

•You will receive a confirmation email with tracking information as soon as your order has shipped.

Shipping Times

Standard Shipping: Deliveries typically arrive within 7–14 business days.

•Shipping times may vary during holidays or due to unforeseen circumstances.

Shipping Locations

•We currently ship worldwide.

Additional Information

•For any questions about your order or to track your shipment, please contact our customer service team at support@activeplaythings.com.

•If an item is delayed or out of stock, we will notify you promptly and provide alternative solutions.

At Active Playthings, your satisfaction is our priority. We’re committed to delivering quality toys with care and efficiency!

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We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.To be eligible for a return, your item must be in the same condition that you received it and in its original packaging. You’ll also need the receipt or proof of purchase. There will be a restocking fee of $4.99 for returning the item for a refund.The customer is responsible for putting the correct shipping address. If the item is returned due to a wrong address being put from the customer's side, there will be a $5 postage fee.To start a return, you can contact us at support @activeplaythings.com. If your return is accepted, we’ll issue a refund after receiving the item. Customers will be responsible for paying return shipping costs. Items sent back to us without first requesting a return will not be accepted.Refunds will be processed to the same payment card that was used during the original purchase. We are unable to issue refunds to a different card under any circumstances. This policy is in place to maintain the security and transparency of our refund process and to protect both our customers and our business.

Damages and issuesPlease inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right. Providing evidence for wrong order and defect cases is a must. We may ask for clear photographic or video evidence of the item and/or the return shipping receipt for defect and wrong order cases in order to proceed with refund or replacement.

Exceptions / non-returnable itemsCertain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.Unfortunately, we cannot accept returns on sale items or gift cards.

ExchangesThe fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off periodNotwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

RefundsWe will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at support @activeplaythings.com.

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