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Delivery PROMOTION(11/24/2024 to 12/31/2024) During holiday shopping

Due to Increment in shipping Charges from freight provider as we are small business, we will not be able to provide free shipping during this holiday time. To overcome this we have decided to do 15% off on stuffed animal and 10% on entire store( Except Legos) During holiday which runs from 11/29 -12/24

15% off on stuffed animal and 10% on entire store( Except Legos) last only 11/29/24 and then 10% off online store will trigger after that which will last till 12/24/24. All of these promotion discount gets calculated automatically during check out.

•All shipping are based on the weight and the shipping service. Please check the shipping charges during check out. These shipping charges are calculated based on the weight and service provided from the freight provider

Note: ToytimeCyber coupon code has to be manually applied to be qualified for the discount.

FREE Economy Delivery PROMOTION(Ended)

•FREE Standard Economy delivery on orders $30.00-$59.99, except on heavy items and Legos/Bruder/etc Product

•Heavy items include anything over 1.5 lb.

•1 - 2 Business days for Express

•3 - 4 business days for Standard, mostly gets delivered in 3-4 business days.

•5 -8 business days for Economy, mostly gets delivered in 3-4 business days

•Orders are processed and shipped Monday-Friday only (excluding major holidays).

•Orders generally ship within 1-2 business days after the order is received.

•In-store pick up are available if the product is available in store. Order has to be picked up with in 72 hours after the order is placed. If the order is not picked up in 72 hours, there will be a service charge/handling fees added 10 percent of total amount.

•Please be advised that large equipment orders (such as Heavy Playsets and Toys) over 5.5 LB may be shipped directly by freight carriers (LTL) in order to provide timely delivery.

•Local Delivery doesn't count to be a free shipping

•Local Delivery will be delivered for $4.99 Flat rate

•These shipping rate excludes legos and other Heavy Items.

•Other Item over 1.5lb will have a different shipping rates, will be calculated during check out.

Note: Above rate my be subject to the change due to change in Carrier rate, Above rate might not be always correct. Please make sure to check the shipping rate during checkout.

Delivery(Till 11/17/2022)(ENDED)

•Standard delivery on orders $15.00-$49.99, with be flat fee of 9.99 except on heavy items and Legos/Bruder/etc Product

•Heavy items include anything over 2.00lb.

•1 - 2 Business days for Express is calculated during checkout

•3 - 4 business days for Standard, mostly gets delivered in 3-4 business days.

•Orders are processed and shipped Monday-Friday only (excluding major holidays).

•Orders generally ship within 1-2 business days after the order is received.

•In-store pick up are available if the product is available in store. Order has to be picked up with in 72 hours after the order is placed. If the order is not picked up in 72 hours, there will be a service charge/handling fees added 10 percent of total amount.

•Please be advised that large equipment orders (such as Heavy Playsets and Toys) over 5.5 LB may be shipped directly by freight carriers (LTL) in order to provide timely delivery.

•Local Delivery doesn't count to be a free shipping

•Local Delivery will be delivered for $4.99 Flat rate

Delivery PROMOTION(12/02/2022 to 12/31/2022) During holiday shopping(ENDED)

•FREE Standard delivery on orders $24.99-$50.00, except on heavy items and Legos/Bruder/etc Product

•Heavy items include anything over 1.50lb.

•1 - 2 Business days for Express

•3 - 4 business days for Standard, mostly gets delivered in 3-4 business days.

•Orders are processed and shipped Monday-Friday only (excluding major holidays).

•Orders generally ship within 1-2 business days after the order is received.

•In-store pick up are available if the product is available in store. Order has to be picked up with in 72 hours after the order is placed. If the order is not picked up in 72 hours, there will be a service charge/handling fees added 10 percent of total amount.

•Please be advised that large equipment orders (such as Heavy Playsets and Toys) over 5.5 LB may be shipped directly by freight carriers (LTL) in order to provide timely delivery.

•Local Delivery doesn't count to be a free shipping

•Local Delivery will be delivered for $4.99 Flat rate

•These shipping rate excludes legos and other Heavy Items.

*Please note: The dates are estimates and are subject to change.

*Shipping costs vary on location and weight of total order. Subject to change.

*Standard shipping/Economy Shipping and Express shipping might use various different Freight and process of shipping but will be delivered in time stated above in addition to the preparing of shipment i.e. 1-2 business day. see the estimated delivery time during checkout.

*Transit times could change based on seasonal volumes with our carriers. Express Shipment will not be guaranteed due to the holiday and seasonal volumes,

inclement weather condition,and unwanted events/disaster and with Carriers. We will try our best to get deliver in time, but some stuff is out of our hand when comes to holiday/seasonal volumes and inclement weather condition,unwanted events/disaster

*During holidays shipping may vary based on the carriers.

The size and the weight might be different depending on the shipping box size and product size and weight.

Note: For any online sale if the item is not received/shipping service had never delivered or item being lost in a mail by delivery service, in this case please inform us within 30-45 days. After 30-45 days all the shipping service denies the claim. We will not be able to issue any refund in this case.

Last updated: [01-15-2023]

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We have a 7-day return policy for online sales only, which means you have 7 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn, undamaged or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Note: This includes both international and local delivery

•"If a shipment is returned to sender due to an incorrect address, refusal, or being unclaimed, original shipping fees are non-refundable."

•"Undeliverable packages returned to us will be refunded for the item cost only, excluding the original shipping charges."

To start a return, you can contact us at toytime@gotoytime.com . If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at toytime@gotoytime.com .

Note: Return of order will only be accepted if incorrect product is shipped, If the product differ from the item presented, if product is damaged or not functioning, missing parts , manufacturing defect.

Cancellation Policy

Item already shipped or label already created for shipping then the order cannot be cancelled. There will be a Restocking fees associated with the item if the order is cancelled/returned. Please see below for the fees and charges.

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Upload the defective product image/video so that we can evaluate if this is due to shipment or manufacturing defect . You have 48 hr to contact us with the damage issue once item is received. Please provide the picture that shows clearly if was due to the shipment.

Refund Policy

We do not accept any refund or exchange after 7-day return policy for online sales only, which means you have 7 days after receiving your item to request a return.

We do not accept any refund for in store sales or in store pickup. Only Exchange is available (Please see the Exchange Policy below). Please inspect the product before getting picked up. Also please see the

Exceptions / non-returnable items for exception. Exchanges are available for the in store pick up with in 48 hours of purchase. (We do not refund or exchange for store pickup if the item is not picked up in 7 business days. After 14 business days there will be 15% restocking fees applied every week if the item is not picked up by then, as we have to keep the item safe and store). To be eligible for a Exchanges, your item must be in the same condition that you received it, unworn, undamaged or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

See the damage and issue section for detail.

Note: For any online sale if the item is not received/shipping service had never delivered or item being lost in a mail by delivery service, in this case please inform us within 30-45 days. After 30-45 days all the shipping service denies the claim. We will not be able to issue any refund in this case.

Exceptions / non-returnable items Certain types of items cannot be returned, like (such as Books, Legos, fabricated, clothing, stuffed item ), custom products (such as special orders or personalized items), and item that are listed on sale, or discounted. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items, fabricated, clothing/stuffed item,Lego, or gift cards

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Exchanges are available for the in store pick up with in 48 hours of purchase. To be eligible for a Exchanges, your item must be in the same condition that you received it, unworn, undamaged or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Please inspect the product before buying or getting picked up.

NOTE: If the item are already shipped or label being created for shipping purpose and if there is no issue with the shipped item being damaged or incorrect product being shipped then the return/cancel might not be accepted. Buyer will be responsible to return the item at their own cost and there will be 15% restocking fees per week deducted from the total amount not including shipping cost. If the refund is accepted than the amount will be refunded back to the customer after deduction of 10% restocking fees + initial shipping cost and will take about 3 -5 business days.

If the Customer is still wanting to return the item that does not have an issue stated above to qualify for the valid return then they are required to return the item at their own shipping cost. Only the product price after deduction of 15% restocking fees will be refund to the customer account. see the return/refund policy above.

Contact - ToyTime - Checkout