Forge Quilted Jacket

Shipping Policy – Weston Milan

Thank you for choosing Weston Milan. We’re committed to providing a smooth, reliable shipping experience. Please review the details below regarding order processing, shipping times, and customs.

Free Global Shipping on Orders Over $120

Enjoy free standard shipping when you spend over $120!

We believe in making fashion affordable and accessible. That’s why we offer free worldwide Standard Shipping on all orders over $120.

For orders under $120, standard shipping fees will apply based on your region.Please note: We currently do not offer expedited or express shipping options.

Order Processing

Processing Time: 1–3 business days (Monday–Friday)

Orders placed on weekends or public holidays are processed the next business day.

Delays may occur due to payment issues, incomplete addresses, or peak season volume. If so, we'll notify you via email.

Shipping & Delivery

Region

Delivery

Shipping Cost

United States

7–11 business days

$5.99 (Free over $120)

International

7–15 business days

$7.99 (Free over $120)

Total Delivery Time= Processing Time+ Transit Time

USA: 8–14 business days

International: 8–18 business days

Order Cut-Off: 5:00 PM (GMT-05:00) Eastern Standard Time (New York)

Shipping Partners

We work with USPS, DHL Express, UPS, FedEx, and other reliable carriers to ensure timely delivery. All orders come with trackable shipping so you can stay updated at every step.

Current Warehouse Update

We’re currently moving to a larger warehouse to better serve you. During this transition, some shipments may experience slight delays. Once the move is complete, product prices will increase.

Sizing Note

To ensure the best fit, orders will include items two sizes larger by default unless specified otherwise during checkout.

Customs, Taxes & Duties

•Customers are responsible for any customs duties or taxes charged by their country.

•Weston Milan is not liable for customs-related delays or fees.

•Please contact your local customs office for more information.

Order Tracking

•A tracking link will be sent via email once your order ships.

•Allow 24–48 hours for tracking to update.

•Need help? Contact us anytime at support@westonmilan.com .

Cancellations

•To cancel an order, reach out immediately after purchase.

•Cancellations are not guaranteed once processing has begun.

•If shipped, the order will need to be returned instead.

Shipping Issues

Lost/Stolen Packages: We are not responsible for packages marked as delivered. Please contact the carrier directly to file a claim.

Incorrect Address: Customers are responsible for entering the correct shipping information. We are not liable for shipments sent to inaccurate or incomplete addresses.

Delivery Exceptions

Deliveries may be delayed due to:

•Severe weather conditions

•Customs clearance

•Natural disasters

•Remote delivery locations

We appreciate your patience in such cases.

Address Modifications

Once an order is placed, address changes cannot be guaranteed. If needed, contact us immediately. If the order has already shipped, rerouting may not be possible.

Pre-Orders

If you order a pre-order item along with in-stock items, your entire order will ship once all items are available. Split shipping is not currently supported.

Undeliverable Packages

If a package is returned to us due to:

•Invalid/incomplete address

•Failed delivery attempts

•Refusal to pay customs fees

International Shipping Restrictions

Certain countries may experience:

•Extended transit times

•Limited tracking updates

•Import bans or restricted items

We advise checking your country’s import guidelines before ordering.

Holiday Shipping Delays

During holiday periods (e.g., Black Friday, Christmas, New Year), shipping carriers experience delays due to high volume. We recommend ordering early to avoid disappointment.

Didn’t Receive Your Order?

If you haven’t received your order within the expected timeframe, please reach out to us at support@westonmilan.com for immediate assistance.

Contact Us

Business name: Weston Milan

Phone number: +1 (800) 293-3851

Email: support@westonmilan.com

Company number: 37 -2154417

Address: 131 Continental Dr, Suite 305, Newark DE 19713, United States

Our customer service is available from Monday to Friday, 9:00 AM to 5:00 PM

We strive to respond to all inquiries within 24 hours.

Thank you for shopping with us. Your satisfaction is our priority.

Contact - Weston Milan - Checkout

At Weston Milan, we’re dedicated to ensuring you’re fully satisfied with your purchase. Our Return and Refund Policy is designed to make returns straightforward and clear.

Returns

Eligibility for Returns:

•Items must be returned within 30 days of the delivery date.

•Products must be unused, unwashed, and in their original packaging with all tags attached.

•Certain items, such as perishable goods, custom products, and sale items, may not be eligible for return. Check product descriptions for eligibility.

Return Process:

•To initiate a return, please contact our customer support team at support@westonmilan.com or call +1-(800)-293-3851 with your order number and reason for the return.

•We will provide a return authorization number and instructions for the return.

•Customers are responsible for return shipping costs unless the item was damaged or defective upon arrival.

Return Shipping:

•We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.

•Once we receive your returned item, we will inspect it and inform you of the approval or rejection of your return.

•In some situations, customers may be required to return products to our international warehouse. In such cases, the return shipping costs will be the customer’s responsibility, unless the item was damaged or defective upon arrival.

Return and Refund Window

•Return: 30 Days

•Refund: 10 Days

Restocking fee

No cost

Return Method

By Mail

Return label method

•Please contact our customer support team at support@westonmilan.com or call +1-(800)-293-3851 with your order number and reason for the return.

Currency that applies to this policy

USD

Refunds

Refund Processing:

•Approved refunds will be processed within 10 business days (Mon--Fri) and issued to the original payment method. The refund may take additional time to reflect, depending on your payment provider.

Partial Refunds:

•In some cases, partial refunds may be granted if the item is not in its original condition, is damaged, or is missing parts due to issues not caused by us.

Non-Refundable Items:

•Shipping costs, gift cards, and final sale items cannot be refunded.

Late or Missing Refunds

If you haven’t received your refund, please:

•Check your bank account.

•Contact your credit card company, as it may take time for your refund to post.

If you’ve done all of this and still have not received your refund, contact us at support@westonmilan.com or call +1-(800)-293-3851

Exchanges

We replace items only if they are defective or damaged. For exchanges of the same product, contact us at support@westonmilan.com or call +1-(800)-293-3851.

Contact Us

Business name: Weston Milan

Phone number: +1 (800) 293-3851

Email: support@westonmilan.com

Company number: 37-2154417

Address: 131 Continental Dr, Suite 305, Newark DE 19713, United States

Our customer service is available from Monday to Friday, 9:00 AM to 5:00 PM

We strive to respond to all inquiries within 24 hours.

Contact - Weston Milan - Checkout