Folding Vertical Stair Stepper

Most products ship from the US, and Part items ship from china, the shipping method and detail is on the product page

After the order has been paid, the warehouse needs 1-3 business days to process your order. Shipping hours of operation are Monday through Friday from 9 am to 5 pm . Our warehouse is closed during holidays and weekends. Orders placed over the weekend will be processed the next business day. You will receive a notification once your order has been shipped.

Ship from

Shipping Method

Delivery times

Costs

US

EXPRESS SHIPPING

5-7 business days

Free

CHINA

STANDARD SHIPPING

9-15 business days

$9.99

EXPRESS SHIPPING

5-7 business days

$19.99

Select items qualify for free standard shipping*.

Does My Merach Order Total Include Duties and Taxes?

Yes, any applicable duties or taxes are included in your order total during checkout. We calculate duties and taxes according to the laws governing the delivery address.

When will my order be shipped if I pay with a PayPal eCheck?MERACH can only arrange shipment after the eCheck has cleared, which can take up to 7 business days. Please contact PayPal to determine when the payment will clear.

About shipping area

At present, we only ship to the 48 US continental states, Delivery is not available for P.O. BOX or APO/FPO address, and PR, AK, HI, GU & Military States AA, AE, and AP, Thanks for your understanding

FAQ's

Where can I check the shipping detail of my order?

•You can visit your account page: https: //www.merachfit.com/account .

•Or enter your tracking number at this link: https://www.merachfit.com/pages/tack-your-order

•You will also receive a Shipping Confirmation email with tracking information once your item is ready to ship from our warehouse.

Do you deliver to the upper floors?

•Your equipment purchase is delivered as curbside delivery only and cannot be delivered to upper floor residences.

I am not satisfied with my order, how do I get a refund?

•We support a 30-day home free trial, If you want a refund, please refer to the refund policy: https://www.merachfit.com/pages/return-policy

Why did my order arrive in multiple packages?

•We have multiple warehouses, if we send multiple packages of one order depending on the quantity or size of the items, we will notify you in email, Thanks for your understanding

MERACH assumes no responsibility for delayed or rejected orders due to the following reasons:

•Shipping time might be delayed for 1-2 days for transportation to remote regions.

•Delay or delivery failure because of the consignee’s actions. These actions include, but are not limited to: changing the address after shipment, entering an unknown address or wrong address, entering incorrect contact information, and refusal to receive, etc.

•Delay due to force majeure. “Force majeure” means an unforeseen, inevitable, or insurmountable objective situation and other objective conditions that cause delayed shipping, including, but not limited to: national or regional air or ground transportation system controls or interruptions (e.g., weather reasons), communication system interference or malfunction, government actions, postal administration policy changes, wars, earthquakes, typhoons, floods, fires, heavy rain, heavy fog, and other similar events.

•Aviation contraband, mobile phones, electronic products, fragile products, and other products that are not available for air freight service due to aviation security regulations.

•Shipments that are confiscated or disposed of due to a violation of transportation regulations.

•Mail and packages cannot be delivered to the consignee’s address during weekends, national holidays, and festivals.

•The consignee address is a school, unit, or residential community where the courier has no access.

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30-Day Home Trial

We stand by our product and offer a 30-day Home Trial money-back guarantee.

•Must be within 30 days of delivery and shipped with the original packaging.

•Products must be undamaged and able to resell.

•Returned package must be complete with accessories and gifts.

Eligible purchases are subject to the terms of our 30-Day Home Trial Terms and Conditions .

Order Cancellation Policy

Customers may request to cancel their order within 2 days of placing it by contacting our support team at info.us@merachfit.com.As long as the order has not yet been shipped and the request is made within this 48-hour window, the cancellation will be considered valid.

Once we receive the cancellation request, the merchant will review it within 1 business day. Upon approval, the order will be canceled and a refund will be issued.

If the order has already been shipped, it can no longer be canceled. In that case, customers may follow our standard return process to initiate a return.

Returning Your Merach Product

If the return is caused by the consumer, they are responsible for the shipping fee.

•Returns must be approved and may incur an additional return shipping fee.

•All returns must be made within 30 days of purchase and shipped with the original packaging.

•If the product is returned damaged, missing parts, or shows signs of abuse, we reserve the right to refuse a refund or charge restocking fees.

Return & Refund Service will not be provided where:

•A legal proof of purchase, receipt, or invoice is not provided or is reasonably believed to have been forged or tampered with.

•Any fault or damage of the product is caused by unauthorized use or modification of the product, including exposure to moisture, entry of foreign bodies (water, oil, sand, etc.), or improper installation or operation.

•Product labels, serial numbers, waterproof marks, etc., show signs of tampering or alteration.

•Damage is caused to the product by uncontrollable external factors, including fire, floods, high winds, or lightning strikes.

•A product is not delivered to MERACH within seven 7 calendar days after Return & Refund Service confirmation is sent from MERACH.

•Other circumstances stated in this policy.

To initiate an Accessory return, please contact us at info.us@merachfit.com.

About Return Shipping Costs

If the return is due to our error, we cover return shipping costs. Examples of instances may include:

•The item arrived defective and cannot be fixed with a replacement part.

•We shipped out the wrong item.

•We shipped it to the wrong address.

•We shipped a duplicate order.

•Item malfunctioned during the 30 day returns period.

IMPORTANT:

•For items that arrive damaged or are defective, YOU MUST contact MERACH Support Within 24H and provide video/photos to support your claim that the item arrived damaged or is malfunctioning. If a customer refuses or fails to send photos/video of a claimed malfunctioning/damaged item, this return will be treated as "buyer’s reason" and MERACH reserves the right to refuse a refund or to charge additional restocking fees, at MERACH’s sole discretion.

•If a customer refuses or fails to send photos/video of a claimed malfunctioning/damaged item, this return will be treated as "buyer’s reason" and MERACH reserves the right to refuse a refund or to charge additional restocking fees, at MERACH’s sole discretion.

•If shipping insurance has been purchased and the insurance service has been utilized, resulting in a negotiated compensation eligibility, the cost of the shipping insurance is no longer eligible for a refund. This compensation does not include the amount paid for the shipping insurance.

How to Get a Refund

You have two ways to get a refund:

•Login into your account and request a refund.

•Follow these steps to register your return:

•Click the Contact Us .

•Select the subject of return and refund.

•Provide the order number, tracking number, and item photos with the original packing.

•Return the item after the support team approves your refund request.

The refund policy applies to items purchased directly from our Official website: https://merachfit.com/ . For items purchased from other retailers, please refer to their store refund policy.

Refunds (less shipping and restocking fees) will be applied to your original payment method once the return is processed in our warehouse.

Refund Processing Time

Refunds will be processed within 7-14 business days upon receiving the full return package, depending on the bank or credit card issuer.

If you need assistance or wish to start a return, please contact us .

If the return is caused by the consumer, they are responsible for the shipping fee. The specific fee depends on the chosen express company.

If goods received are damaged or incorrect due to our reasons, the consumer is not required to bear the shipping fee.

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