Folding Table with Adjustable Height

Primebay Shipping Policy (Australia)

At Primebay, we’re committed to making your shopping experience seamless and worry-free. Below you’ll find details on how we process and deliver orders within Australia.

Order Processing

Orders are processed within 1–2 business days after payment confirmation.

Once shipped, you’ll receive a confirmation email with tracking details.

Shipping Times

Our products are shipped directly from our trusted suppliers. Delivery times vary depending on the item and supplier location:

Standard Shipping (Australia-wide): 7–15 business days

Express Shipping (if available): 5–10 business days

Remote/Rural Areas: May require additional 3–5 business days

( Note: Delivery times are estimates and may be affected by customs, weather conditions, or peak holiday periods. )

Shipping Fees

Free standard shipping on all orders.

Express shipping (when available) will be shown at checkout with applicable charges.

Tracking Your Order

All orders come with tracking.

Tracking details may take 2–4 business days to update after dispatch.

Incorrect Address

Please ensure your delivery details are correct when placing your order.

Primebay is not responsible for delays or lost parcels due to incorrect addresses.

Customs, Duties & Taxes

For Australian customers, GST is included in the product price.

In rare cases where customs duties or import fees apply, the customer is responsible.

Delays & Lost Packages

If your order has not arrived within 30 business days, please contact us at info@primebay.com.au for assistance.

In the case of a lost package, we’ll send a replacement or issue a full refund.

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We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at info@primebay.com.au. Please note that returns will need to be sent to the following address: 4 Dick Johnson Dr, Oran Park NSW 2570, Australia If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at info@primebay.com.au.

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at info@primebay.com.au.

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