Foldable Montessori Toddler Step Stool, Solid Beech Wood

Order Processing Time

All orders are processed within 3–7 business days after payment is confirmed.

This processing period includes order verification, quality inspection, packaging, and dispatch preparation .

Shipping Charge

FREE shipping on all orders. No hidden fees.

Montefurniture covers all applicable import duties, customs clearance charges, brokerage fees, and related import-processing costs for eligible orders shipped to the continental United States. Customers will not be required to pay any additional import duties, customs clearance fees, brokerage fees, or similar import-related charges upon delivery.

Estimated Delivery Timeline

Order Processing Time: 3–7 business days

Ocean Transit Time: Approximately 2 calendar weeks , or about 10 business days

Final Delivery Time: 3–7 business days after the shipment arrives in the U.S. and is received by the local delivery carrier

Estimated Total Delivery Time: 16–24 business days , usually around 4 weeks under normal shipping conditions

We’re sorry, but expedited shipping is not currently available .

1. Where We Ship

We currently ship only within the continental United States .

Shipping is not available to: Puerto Rico, Northern Mariana Islands, Guam, American Samoa, United States Virgin Islands, Alaska, and Hawaii .

Note: Delivery times are estimates only and may be affected by invalid addresses, port congestion, customs clearance, weather, or carrier-related delays .

If your order is delayed, please contact us at hello@montefurniture.com . We will follow up promptly.

2. About Tax

All product prices are tax-inclusive . No additional taxes will be charged.

3. Tracking

Tracking information is usually provided after the shipment arrives at the U.S. port and is collected by the local delivery carrier . At that stage, the tracking number will be added to your order details and tracking updates will become available.

Please note that tracking may not be available immediately after your order is placed , because the shipment must first complete order processing and international transit before it is handed over to the local delivery carrier in the U.S.

If you experience any issues with tracking, please contact us at hello@montefurniture.com and we will assist you as soon as possible.

Deliveries are typically made to your front door or building entrance based on the shipping address provided.

4. Delivery Delays

If your package has not arrived within the estimated delivery timeframe , please contact us at hello@montefurniture.com . We will follow up with the shipping carrier and keep you updated.

5. Order Cancellations

Customers may request an order cancellation before the order enters the ocean transit process .

We typically review and confirm orders within 1–3 business days after payment is confirmed. This is the first step of our 3–7 business day order processing period .

During the order review, preparation, quality check, packaging, and dispatch preparation stage, we may still be able to cancel the order if it has not yet entered ocean transit .

Once an order has entered the ocean transit process , it can no longer be canceled . At that stage, the shipment has already been transferred to international logistics and cannot be retrieved or stopped.

If you need to request a cancellation, please contact us as soon as possible at hello@montefurniture.com with your order number .

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We want you to love what you ordered. If you’re not completely satisfied, you may return eligible items within 30 days from the date of delivery for a refund.

How to Start a Return

Please email us at hello@montefurniture.com with your order number , reason for return , and supporting photos or videos if applicable.

Our customer support team will review your request within 1–2 business days .

Please do not send your return before your return request has been approved and return instructions have been provided.

Return Shipping

If your return is approved, we’ll provide you with the return address and instructions.

For damaged, defective, or incorrect items , we will cover the return shipping cost.

For returns due to personal reasons , customers are responsible for the return shipping cost. The specific return shipping fee depends on the carrier and shipping service selected by the customer.

We recommend using a trackable shipping service for your return package.

Return Address

Please send approved returns to our U.S. return processing center :

5400 W Sam Houston Parkway UNIT B Houston, TX 77041 United States

This address is used only for authorized return processing . It is not a walk-in customer service location or our company headquarters.

Please do not send any item to this address before your return request has been approved. Returns sent without approval may not be accepted or processed.

Return Eligibility

Return requests must be submitted within 30 days of delivery .

Once a return request is approved, the return package should be shipped within 7 business days after return instructions are provided.

Items must be in their original condition and packaged appropriately, preferably in the original packaging.

Returned items must include all parts, accessories, hardware, and manuals originally included with the product, if applicable.

Returns with missing parts, damage, or signs of misuse may be rejected or may result in a reduced refund.

Returns that do not meet these conditions may not be accepted.

Return Instructions

If you wish to return an item, please make sure to include the following information in your return package:

Order number

Reason for return

Contact information — name and email or phone number

This information helps us quickly identify your order and process your return or refund.

Final Sale and Non-Returnable Items

Non-returnable items include:

Items marked as Final Sale

Gift cards

Items damaged by customer misuse, improper assembly, or unauthorized modification

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 10 days of delivery at hello@montefurniture.com with your order number and clear photos or videos of the issue.

Once the issue is confirmed, we will provide an appropriate solution, such as a replacement part, replacement item, return instructions, or refund.

Refunds

Once your return is received and inspected, you’ll be notified by email.

If approved, a refund will be issued to your original payment method within 2–3 business days .

Since we offer free shipping on all orders , no original shipping charge will be deducted from your refund. For personal-reason returns, customers are responsible for the return shipping cost.

If your refund is delayed, please contact your bank or payment provider. If the issue persists, contact us directly at hello@montefurniture.com .

Order Cancellations

Customers may request an order cancellation before the order enters the ocean transit process .

Our team typically reviews and confirms orders within 1–3 business days after payment is confirmed. This is the first step of our 3–7 business day order processing period .

If the order is still in the order review, preparation, quality inspection, packaging, or dispatch preparation stage, we may still be able to cancel the order, as long as it has not yet entered ocean transit .

Once an order has entered the ocean transit process , it can no longer be canceled. At that stage, the shipment has already been transferred to international logistics and cannot be retrieved or stopped.

If you need to request a cancellation, please contact us as soon as possible at hello@montefurniture.com with your order number .

Gift Returns and Gift Cards

Gift returns are eligible for store credit only .

Gift cards are non-returnable and non-refundable .

Business Contact Information

Montefurniture Company Address: E336, Unit 2709, Building 371-1, Wushan Road, Tianhe District, Guangzhou, Guangdong 510000, China Email: hello@montefurniture.com

This is our business contact address . Please do not send returns to this address unless instructed by our customer support team. Approved returns should be sent only to the U.S. return processing center provided in the return instructions.

Questions?

If you have any questions or concerns about your order or our policy, please contact us at hello@montefurniture.com . We’re here to help.

Thank you for shopping at Montefurniture .

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