Focus Premier Optimized Gaming Desktop

Desktops and laptops ship in 3-9 business days from order. Additional lead times apply when selecting custom painting or skins.

LAPTOP RETURN POLICY

FOR ANY REASON WHATSOEVER YOU SHOULD FAIL TO BE SATISFIED WITH YOUR XOTIC PC PRODUCT, YOU MAY RETURN IT WITHIN 15 DAYS OF THE DATE OF SHIPPING FOR A FULL REFUND OF YOUR PURCHASE*.

To RETURN BASE/STOCK PRODUCTS, you must, within 15 calendar days of your original ship date, email XOTIC PC’s Service Department ( support@xoticpc.com ) to receive a Return Merchandise Authorization Number (RMA Number), which must appear on all communications about the returned product, and on the outside of the shipping packaging.

Any laptop that has been UPGRADED FROM THE BASE/STOCK UNIT has 30 calendar days of original ship date to email XOTIC PC’s Service Department ( support@xoticpc.com ) to receive a Return Merchandise Authorization Number (RMA Number), which must appear on all communications about the returned product, and on the outside of the shipping packaging.

You must ship the products within 5 days of receiving your RMA Number to XOTIC PC in its original packaging, prepay shipping charges, and insure the shipment or accept the risk of loss or damage during shipment. You may return software for refund or credit only if the sealed package containing the disks is unopened.

Returned products must be in as-new condition, and all of the manuals, disks, power cables, and other items included with a product must be returned with it.

Returns for External Accessories purchased with laptops must be returned unopened and in their original retail package to be eligible for refund.

*XOTIC PC will not refund shipping, rush services, XOTIC PC Services, special ordered parts, or any Shipping Warranties. If Windows or Microsoft Office has been activated, it will not be accepted back for refund or credit.

*When Promotional items are offered during promotional periods, the price of these items is taken out of the price of the laptop and provided as a Promotional Item. In the event of a return for refund the price of the item will be deducted from the refund if the Laptop/PC is returned.

*ETCHED, CUSTOM PAINTED OR SKINNED LAPTOP RETURNS:

We will charge a 20% restocking fee for customizations of this nature that are returned for refund. Items returned to us with these customizations must have new exterior surfaces replaced that were physically customized with a customer’s design. Additionally these services are non refundable.

*ORDER CANCELLATIONS:

If an order is cancelled prior to being shipped you will receive a full refund minus any rush services, shipping warranties, or custom painting, hydro dipping, etching or skinning that has occurred.

DOA:

Should you receive a machine that is dead on arrival you must notify XOTIC PC within 30 days of your original ship date, email XOTIC PC’s Service Department ( support@xoticpc.com ) to receive a Return Merchandise Authorization Number (RMA Number), which must appear on all communications about the returned product, and on the outside of the shipping packaging. You must ship the product within 5 days of receiving your RMA Number to XOTIC PC in its original packaging, XOTIC PC will pay for shipping both ways to repair or replace your laptop.

CLOSEOUT POLICY:

All closeouts are first come and first serve. Due to the nature of closeout items, we give substantial discounts on products and they are always in limited supply. As a result, we update our website frequently. On a rare occasion, there might be a time you order a closeout item and we discover it’s out of stock, we will notify you immediately and try to work with you directly to meet your needs. Please note that some close out items have minor cosmetic damage disclosed on the item’s page.

DESKTOP RETURN POLICY

FOR ANY REASON WHATSOEVER YOU SHOULD FAIL TO BE SATISFIED WITH YOUR XOTIC PC PRODUCT, YOU MAY RETURN IT WITHIN 30 DAYS OF THE DATE OF SHIPPING FOR A FULL REFUND OF YOUR PURCHASE*.

To return products, you must, within 30 calendar days of your original ship date, email XOTIC PC’s Service Department ( support@xoticpc.com ) to receive a Return Merchandise Authorization Number (RMA Number), which must appear on all communications about the returned product, and on the outside of the shipping packaging.

You must ship the products within 5 days of receiving your RMA Number to XOTIC PC in its original packaging, prepay shipping charges, and insure the shipment or accept the risk of loss or damage during shipment. You may return software for refund or credit only if the sealed package containing the disks is unopened.

Returned products must be in as-new condition, and all of the manuals, disks, power cables, and other items included with a product must be returned with it.

*XOTIC PC will not refund express shipping, rush services, special ordered parts, or any Shipping Warranties. If Windows or Microsoft Office has been activated, it will not be accepted back for refund or credit. A 20% restocking fee will be deducted from your refund for the time and labor put into building and disassembling your PC.

*When Promotional items are offered during promotional periods, the price of these items is taken out of the price of the desktop and provided as a Promotional Item. In the event of a return for refund the price of the item will be deducted from the refund if the desktop is returned.

*ETCHED, CUSTOM PAINTED OR SKINNED DESKTOP RETURNS:

We will charge a 20% restocking fee for customizations of this nature that are returned for refund. Items returned to us with these customizations must have new exterior surfaces replaced that were physically customized with a customer’s design. Additionally these services are non refundable.

*SOFTWARE & ACCESSORIES RETURNS & WARRANTIES:

Opened or active software is not eligible for return or refund. Opened or damaged external accessories, such as but not limited to external keyboards, mice, monitors, speakers, and headsets are non-returnable and non-refundable unless warranted under the warranty provided by the component’s original manufacturer. XOTIC PC provides no warranties, or extended warranties on any external components such as but not limited to keyboards, mice, monitors, speakers, and headsets.

*ORDER CANCELLATIONS:

If an order is cancelled prior to being shipped you will receive a full refund minus a 5% restocking fee for the time and labor put into building your PC. Any rush services, shipping warranties, or custom painting, hydro dipping, etching or skinning that has occurred are non-refundable.

DOA:

Should you receive a machine that is dead on arrival you must notify XOTIC PC with 30 days of your original ship date, email XOTIC PC’s Service Department ( support@xoticpc.com ) to receive a Return Merchandise Authorization Number (RMA Number), which must appear on all communications about the returned product, and on the outside of the shipping packaging. You must ship the product within 5 days of receiving your RMA Number to XOTIC PC in its original packaging, XOTIC PC will pay for shipping both ways to repair or replace your desktop.

CLOSEOUT POLICY:

All closeouts are first come and first serve. Due to the nature of closeout items, we give substantial discounts on products and they are always in limited supply. As a result, we update our website frequently. On a rare occasion, there might be a time you order a closeout item and we discover it’s out of stock, we will notify you immediately and try to work with you directly to meet your needs. Please note that some close out items have minor cosmetic damage disclosed on the item’s page.