Florvane™ Classic Box Bag

Logistics & Delivery

Shipping Policy

Crafted with care, delivered with reliability. Below you’ll find everything you need to know about our shipping process.

Order Processing & Delivery Time

We are proud to offer delivery via DHL, UPS, USPS, or other trusted international couriers. Orders are typically processed within 1–3 business days before dispatch.

Once shipped, estimated delivery time is 10–15 business days, depending on your country or region. Please note that peak seasons (such as BFCM), public holidays, natural events, or unforeseen global disruptions may result in extended transit times.

Pre-Ordered & Back-Ordered Items

If your order includes pre-ordered or back-ordered items, these will be shipped as soon as they become available. In the case of mixed availability, items may be shipped separately.

If you receive only part of your order, rest assured—the remaining items will follow shortly.

Order Tracking

Once your order is dispatched, you will receive a shipping confirmation email and/or text message (if provided), including a tracking number and a link to track your shipment.

Please allow 1–3 business days for tracking information to become active after shipment.

Wrong or Defective Items

If you receive an incorrect or defective item, please contact us at support@chiccharm.group within 7 days of delivery and include clear photos for reference.

We recommend inspecting your item and all included components upon arrival. Requests submitted after 7 days may not be eligible for replacement or reshipment.

Address Accuracy Disclaimer

Customers are responsible for ensuring that all shipping details are accurate at checkout. As we process orders quickly, there is only a limited window to amend address information.

If you believe an incorrect address was submitted, please contact us immediately at support@chiccharm.group .

Email or Phone - chiccharm - Checkout

ChicCharm

Refund & Returns Policy

We want you to feel confident with every purchase. Below you’ll find our return eligibility, refund timelines, and how to start a request.

How to start a return

Email us at support@chiccharm.group within 14 days of delivery. Please include your order number and a brief description of the issue.

1) Return Eligibility

•Returns for quality-related issues must be requested within 14 days of delivery.

•Items must be unused, in the same condition as received, and in original packaging.

•We cannot accept returns for personal preference if the product matches the description and images shown on the website.

•Items that are not original, are damaged/missing parts not caused by us, or are returned after the 14-day window may be declined.

2) Returns & Exchanges

Our policy lasts 14 days. Requests submitted after this period may not be eligible for a return, refund, or exchange. To complete a return, we may ask for a receipt or proof of purchase.

Important cautions

•Please do not ship any return until you receive a confirmation email from our team.

•Please do not return items for reasons that were not communicated to us in advance.

•Please do not return your purchase to the manufacturer.

3) Refunds

After we receive and inspect your return, we will email you to confirm receipt and inform you whether the refund is approved. If approved, we will issue the refund to your original payment method.

Refund timelines (by payment method)

Credit/Debit Card: sent to the card-issuing bank within 7 business days of receiving the return or cancellation request (final posting time depends on your bank).

PayPal: processed to your PayPal account within 3 business days.

4) Delayed or Missing Refunds

•Check your bank account again.

•Contact your credit card company (posting can take time).

•Contact your bank (processing time may apply).

•If you still have not received your refund, email us at support@chiccharm.group .

5) Return Shipping & Handling

•Please contact support@chiccharm.group before sending a return. Returns sent without confirmation may not be identifiable by our warehouse and could delay or prevent a refund.

•If the return is not related to a quality issue, the customer is responsible for the return shipping cost.

•For items valued over $50, we recommend using a trackable shipping service and/or purchasing shipping insurance. We cannot guarantee receipt of returned packages.

•Exchange delivery time may vary by location.

6) Return Address

Return address details are provided by email after your return request is approved. Do not ship your product until you receive an email confirmation from support@chiccharm.group .

7) Important Notes

•This policy applies only to purchases made on chiccharm.group. If you purchased from a third-party seller, please contact the seller directly.

•Accessories must be new and unopened to qualify for a refund.

•Eligible returns should be in “like new” condition with the original sealed packaging as intact as possible.

•For quality-related malfunctions/DOA cases, we may reimburse shipping after inspection and confirmation that the product is covered.

•For after-sale support, contact us at support@chiccharm.group . We reply within 24 business hours. If you don’t see our response, please check your spam/junk folder.

Questions? Contact our support team at support@chiccharm.group .

Email or Phone - chiccharm - Checkout