floral puffy patchwork tote bag

WHERE IS MY ORDER?

All orders will ship within 14 business days.

ETTA OG items can take 4-6 business days to be processed before shipping out.

We are a small business, and we print all of our graphics at our print shop in Joplin, MO. We fulfill orders as fast as we can. Please give us grace on processing delays and shipping times that are out of our control.

There is an increased number of shipping delays with USPS. Thank you for your patience and understanding. The processing times detailed below are NOT guaranteed at this time.

We know you will be anxiously waiting for your package to arrive to your front door, so please read below to help guide you through the shipping process. Our customers are our number one priority and we want to make sure your order is shipped to you as soon as possible!

PLEASE NOTE: orders ship for FREE over $50!

When will my order ship?

All orders will be processed within 14 business days. Standard shipping is USPS Ground Advantage. Our friends at USPS pick up our shipments at the end of each business day. Once the package is on the truck, there is a 3-6 business day estimated arrival time. However, these orders do NOT have a guaranteed delivery date. Shipping may exceed 6 days due to transit delays and USPS not delivering on Sundays or holidays.

*Please note that Etta & East also does not ship on Saturdays, Sundays, or holidays.

*While we will do all that we can to ensure your order is delivered on time, Etta & East cannot be held responsible for conditions beyond our control such as severe weather, postal interruptions, etc. We are located in Joplin, MO.

NOTE THAT IF YOUR ORDER INCLUDES A PREORDER ITEM OR ETTA OG ITEM, IT WILL NOT SHIP UNTIL DATES INDICATED IN PRODUCT DESCRIPTION OF THE ITEM.

What is Route Protection? Why purchase it?

Shipping issues happen. With Route, our customers get instant resolutions and world-class support. Route's Green Package Protection is a package protection solution that helps cover your order in the event that your order gets lost, stolen, or damaged.

With Route Protect and their free Route App , you can visually track your orders in one place and easily file a claim with their team if your shipment is deemed lost or stolen — with no movement in their tracking system after just 7 business days. No police reports are required by Route. Damaged shipments can also be reported immediately to Route.

File a claim with Route here

If you need any assistance filing a Route claim, please reach out to customerservice@shopettaandeast.com

How do I know the status of my order?

Once your order has been placed, you will receive a confirmation email. Then, once your order starts being processed, you will receive another email with a USPS tracking number. You can check the status of your order at any time by clicking the hyperlink in your email or by tracking your number at usps.com .

**please note that USPS tracking is more reliable than the Shop App

Can I make changes to my shipping address after I place my order?

Once you receive our email stating that your order is processing, Etta & East is unable to make any changes or modifications to an order, as we begin working on shipping your order immediately.

However, if you notice your address is incorrect when you receive your confirmation email, please reach out to customerservice@shopettaandeast.com . We ask that in your email you include your first and last name, your order number and what changes need to be made.

What happens if my package is refused or sent back to the sender?

If your shipment is refused or returned to the sender, you will receive an email notifying you once the package arrives back to Etta & East. If a package is returned due to an insufficient shipping address, the customer is responsible for the charge to ship the order again. This amount must be paid before items are re-shipped to the customer’s correct shipping address. Payments are emailed to customers through an online invoice.

You have 14 days after the email is sent to respond to Etta & East before your order goes through the returns process for store credit. The original shipping charge will be subtracted from the store credit. If the customer opts to have the order refunded, the original shippin g charge will be subtracted.

Contact - Etta & East - Checkout

RETURN SHIPPING ADDRESS: 2242 COYOTE DRIVE JOPLIN, MO 64804

We only offer store credit for returns.

Item(s) must be unworn, unwashed and smoke, deodorant, and perfume free

If applicable, all original tags must be attached

Etta & East reserves the right to refuse a return if these conditions are not met.

Store credit is sent as a gift card via email. It will be sent to the email address we have in our system.

All returns must be made within 7 DAYS of the order being delivered.

Etta & East does NOT provide return labels or reimburse shipping costs. If a return arrives with postage due, it will be refused and returned to the sender.

Please do your best to have the return delivered back to Etta & East by DAY 7. We will use the delivery date from the USPS tracking link provided at the time of shipment.

Returns that exceed this limit will NOT be accepted.

Once a return is delivered, please allow 5 business days for it to be processed.

The following items are considered FINAL SALE ALWAYS:

All purses, bags, and bag straps

All jewelry, including earrings

All hair accessories

All trucker hats

Preorder items

SALE ITEMS: Any item purchased at a discount of 25% OFF OR MORE is automatically final sale. We cannot accept any returns or exchanges at this deep discount. Shop responsibly, there are NO exceptions!

Questions? Email us at customerservice@shopettaandeast.com

EXCHANGES: Due to our quickly changing inventory, we do not offer exchanges.

We have two options if an exchange is needed: You can return the original item and wait to receive your store credit then place a new order OR you can place a new order now, then include a note with the new order number in your return package -- when we receive the return and verify a new order was placed, we will refund to your original payment method.

DAMAGED ITEMS: If you receive a damaged/defective item, please email customerservice@shopettaandeast.com within 2 days of delivery. Please include your order number & attach photos of the damage. We do not damage claim after 2 days of delivery.

INCORRECT ORDERS: We double check every order before it goes out the door, but we are humans and mistakes happen! If you are missing an item or receive the wrong item, please let us know by emailing customerservice@shopettaandeast.com (include your order number in your message). All reports must be made within two days of delivery.

PRICE ADJUSTMENTS: We are unable to offer price adjustments for temporary promotions/discounts. During promotions, please make sure your discount is applied to your order total prior to submitting the order. We cannot adjust and/or change anything after the purchase is complete!

HOLIDAY STYLES: Holiday styles cannot be returned within less than 7 days prior to the holiday. No returns will be accepted.

IF YOU HAVE ANY QUESTIONS REGARDING OUR RETURN POLICY, FEEL FREE TO EMAIL US AT customerservice@shopettaandeast.com ! THANK YOU!

Contact - Etta & East - Checkout