Flex Table Lamp

This policy applies to Montavio Home, operated by Montavio Group Int LLC.

Shipping

We offer free shipping on all orders.

Orders are processed within 1–2 business days. Once shipped, delivery typically takes 5–8 business days depending on the destination.

All shipments include a tracking number, which will be provided via email once your order has been dispatched.

Returns

We offer a 30-day return period from the date of delivery.

To initiate a return, please contact our customer support team at info@montaviohome.com with your order details.

Returns must be approved before being sent back. Customers are responsible for return shipping costs unless the item is defective or incorrect.

Order Cancellation

Orders can be canceled within 1 hour of purchase. After this time, orders may already be processed and cannot be canceled.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us at info@montaviohome.com within 48 hours of delivery, including photos of the item and packaging. We will resolve the issue promptly.

Delivery Confirmation

Delivery confirmation provided by the shipping carrier will serve as proof of delivery.

Contact - Montavio - Checkout

This policy applies to Montavio Home, operated by Montavio Group Int LLC.

Returns

We offer a 30-day return period from the date of delivery.

To be eligible for a return:

The item must be unused and in its original condition

The item must be returned with all included accessories

To initiate a return, please contact us at info@montaviohome.com with your order details. Our team will provide return instructions.

Please note that return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery at info@montaviohome.com with photos of the product and packaging. We will arrange a replacement or refund.

Items Not Received

If your order has not arrived within 30 days of shipment, please contact us. We will investigate the issue and provide a suitable resolution, including replacement or refund where appropriate.

Order Cancellation

Orders can be canceled within 1 hour of purchase. After this time, orders may already be processed and cannot be canceled.

Refunds

Once your return has been received and inspected, we will process your refund within 5–7 business days. Please allow additional time for your bank or payment provider to complete the transaction.

Contact

If you have any questions regarding returns or refunds, please contact us at info@montaviohome.com .

Contact - Montavio - Checkout