Sulwhasoo First Care Trial Kit — Travel 4-Step Set with Activating Serum & Concentrated Cream

Order Processing Time

At Remedies Beauty, we take pride in promptly preparing your orders for shipment. All orders are processed within 1 business day. Orders are not processed or shipped on weekends or public holidays. Please allow this time for us to carefully package and prepare your items before dispatch.

Standard Shipping Time

We offer standard shipping throughout the United Kingdom with an estimated delivery time of 2–5 business days after your order has been processed. Please note that delivery times may vary due to remote or long-distance locations, which could require additional transit time.

Carrier delays due to weather, peak seasons, or unforeseen circumstances may also impact delivery estimates. We appreciate your understanding and patience in such cases.

Express Shipping Options

Faster express shipping options are also available at checkout for eligible United Kingdom addresses. Rates for express shipping are calculated automatically based on the destination entered. You can select the option that best suits your needs to receive your order more quickly.

Please note that free standard shipping always applies to all UK orders, with no minimum order requirement.

Shipping Confirmation and Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking information. This allows you to monitor your shipment’s progress until it arrives at your doorstep.

Shipping Rates

Standard shipping within the United Kingdom is always free, with no minimum order requirement. Express shipping rates vary based on delivery destination and are calculated at checkout.

Address Accuracy

To ensure timely delivery, please provide a complete and accurate shipping address at checkout. Remedies Beauty is not responsible for delays or non-delivery resulting from incorrect, incomplete, or undeliverable addresses. If you notice an error in your address after placing your order, please contact us immediately.

Damaged or Lost Packages

If your package arrives damaged or becomes lost during transit, please contact us within 7 days of delivery (or expected delivery date in cases of loss) at remediesbeauty.co.uk@gmail.com. We will work with the carrier to resolve the issue and ensure you receive your items or a suitable replacement.

International Shipping

Currently, Remedies Beauty only ships within the United Kingdom. We do not offer international shipping at this time.

Contact

If you have any questions regarding your order or our shipping policies, please reach out to us at remediesbeauty.co.uk@gmail.com . We are happy to assist you.

Last updated: June 22, 2026

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At Remedies Beauty, we are committed to providing high-quality beauty products and ensuring your complete satisfaction. If you are not entirely satisfied with your purchase, we are here to help.

Return Window and Eligibility

You may return most new, unopened items within 30 days of delivery for a full refund. We also honour the EU 14-day cooling-off period for customers within the European Union, during which you may return products for any reason.

Return Conditions

•Products must be returned in their original packaging and in the same condition as when you received them.

•Items should be unopened, unused, and free from any signs of wear or damage.

•Please include the original receipt or proof of purchase with your return.

Seller-Fault Return Reasons

If you received a defective, damaged, or incorrect item, please contact us immediately at remediesbeauty.co.uk@gmail.com . We will provide a return label and cover the cost of shipping for these cases.

Damages and Exceptions

•Items damaged due to customer mishandling cannot be accepted for return.

•For hygiene and safety reasons, certain products such as opened skincare, cosmetics, and other personal care items are not eligible for return unless unopened and in original condition.

•Gift cards and downloadable products are non-refundable.

Returns Process

•Contact our customer service at remediesbeauty.co.uk@gmail.com to initiate the return process.

•Pack the item securely in its original packaging.

•Send the package to the following return address: 2601 East 28th Street, STE 0114, Signal Hill, California 90755, United States

•Keep your shipping receipt and tracking information until your return is processed.

Exchanges

If you would prefer to exchange an item, please contact us via email to arrange this. We will guide you through the process and any price differences will be addressed accordingly.

Refunds

Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund.

Approved refunds will be processed to your original method of payment within 10 business days. Please note that depending on your bank or card issuer, it may take additional time for the refund to appear in your account.

Contact Us

If you have any questions regarding your return or refund, please reach out to us at remediesbeauty.co.uk@gmail.com . Our customer service team is dedicated to helping you promptly and professionally.

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