First Balance & Core Starter Set

Please note that we are doing our best to provide the most updated information we can regarding Lead Times & Shipping Delays. Keep in mind however that these Lead Times & Shipping Delays are changing constantly. Our Lead Times and Shipping Delay Time Frames are ESTIMATED, and these Lead Times & Delays will change. You may receive your order sooner than expected or you may receive your order later than Expected. At this time due to increased inquiries and short staff we are asking for patience. If you are contacting us regarding an order you have already placed or contacting us regarding an order you would like to place please allow 1-2 business days for a response.

Note that all Manufacturers - Warehouses - Fulfillment Centers associated with Fitness Equipment are extremely busy and very far behind in regard to shipping orders. Everyone is doing the best they can. Information - Lead Times - Inventory is changing constantly. Every order we receive is submitted for shipping. Every single one. Whether it is submitted for shipping from our own warehouse or submitted for shipping to a Manufacturer Fulfillment center. The faster you place your order the faster you get entered into the queue for shipping.

SHIPMENT PROCESSING TIME

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.

SHIPPING DELAY

Please allow up to 5-7 days for orders to ship once the order shows as "Processed."

We are currently receiving a very high volume of emails. Please allow up to 2-3 days for a response.

SHIPPING LOCATION

We ship within the United States only excluding Alaska, Hawaii, US Virgin Islands, Puerto Rico, Guam, military, and air force bases.

CUSTOMS, DUTIES AND TAXES

Kangaroo Hoppers is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

DAMAGES

Kangaroo Hoppers is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

INTERNATIONAL SHIPPING POLICY

We currently do not ship outside the U.S.

Contact - Kangaroo Hoppers - Checkout

Thanks for shopping at Kangaroo hoppers!

If you are not entirely satisfied with your purchase, we're here to help.

If you’re looking to return your order for whatever reason within 30 days of the received date, we're here to help. You can return your product for a refund to the original payment method.

KEY POINTS

•Returns can only be accepted if contact is made within 30 days of the received date.

•Returned items must be in new condition with all packaging (internal and external), accessories and manuals and accompanied by the original sales invoice.

EXCEPTIONS

Please note these exceptions to our returns policy.

•We are unable to accept returns of goods that have signs of visible wear or use.

•For damaged or faulty goods please follow our warranty claims process .

HOW DOES IT WORK?

To initiate a return, please complete the following steps.

1. Email us at support@kangaroohoppers.com with your details - Order Number - Name the order was purchased under - Reason for return

2. Wait for our support team to review your return and contact you.

3. We do not have the return label and no pick-up service, please send the items back to us by yourself. Please note that since there's no defect in the product, the customer needs to pay the full cost of the return shipping.

How long does it take?

•It may take our team up to 7 working days to review your return request.

•Refunds will not be processed until our warehouse has received and assessed the returned items.

•Refunds can take up to 7 working days to be completed once a return has been approved.

Any customers seeking a refund outside of the 30-day money-back guarantee are asked to do so by email to Kangaroohoppers for consideration.

Please get in touch with the helpful customer service team to go through your options with us.

Phone: +1 (888) 818-9660 E-mail: support@kangaroohoppers.com Mon-Fri: 8am-3pm PSTSat: 8am-1pm PST

Return Address

5625 Challenge Dr suite 104, Memphis, TN 38115, United States

Contact - Kangaroo Hoppers - Checkout