Fern

We ask for an allowance of 1-5 business days (Monday to Friday) before any order ships. Your order will likely be shipped within 2 business days, but may take up to 5 business days to ship if our fulfillment team is working through a high volume of orders (such as after major product launches or during a holiday rush).

Once your package has been shipped, USPS generally takes between 3 to 7 days to deliver domestic packages, but can take longer during busy holiday seasons.

If you need an expedited domestic package, you can select the USPS Priority option at checkout and we will do our best to get your package to you in your desired time-frame.

For domestic orders, we offer $5 USPS Ground Advantage shipping, $10 USPS Priority shipping, and free Ground Advantage shipping for orders over $100. Members of the Hazelnuts Loyalty Program receive $5 off shipping for orders under $100. You can also select UPS as an alternative shipping method at checkout.

For international orders, your shipping rate will be calculated according to the shipping address entered at checkout. We offer DHL and UPS as international shipping carrier options.

Customs Fee Notice

Many countries assess customs fees on packages sent from the US. All customs duty fees are charged upfront when you check out. This means no hidden fees, for you or for any gift recipients if you are shipping presents to loved ones far and wide. We are not able to cover customs duty fees for our customers.

If you believe your package is lost in transit, please reach out to your local post office and the shipping carrier prior to contacting us. We do not have any further shipping information than the tracking provided. However, we are confident that your package will arrive safely in due time! If the package is deemed lost by the postal service, please do let us know.

We want you to be delighted with your woodland friends! If you're not happy with your order, let us know within a month of receiving it. You can send back the unused toy for or a full refund. We can accept kidswear returns or exchanges only up to 30 days.

Please note that o ur hand embroidered monograms are non-refundable.

We do not provide prepaid labels for returns and exchanges. If you would like to initiate a return or exchange, y ou can reach us here to initiate your return or exchange.

D ue to our dolls and animals' handmade nature, no two dolls look alike, or are completely symmetrical! It is the asymmetry that makes each of these dolls unique.

We do not accept exchanges for limited edition dolls or animals that are sold out. Please note that we are not able to reserve inventory for pending or in-transit returns or exchanges.

If your animal breaks or you find a problem, we want to know about it. If the problem happened within the first six months as a result of normal use, we will fix it for free. If it's been longer, or your animal had a run-in with the cruel, cruel world (e.g. puppies, mud accidents, overzealous playing of doctor), we will work something out on a case-by-case basis.