Feathers Armless

Shipping Options

1. Curb-side delivery- Your order will be delivered right to your doorstep or closest entrance, but will not be unpacked or assembled.

2. Inside room of choice- Your order will be delivered inside your home in a room of your choice, but will not be unpacked or assembled.

3. White glove delivery - We will deliver your order and unpack your order to the room of your choice and dispose of all packaging.

4. Warehouse Pickup- Choose this option if you would like to pick up the item(s) from our warehouse.

Please be advised these options are not available for all orders. You will be able to choose from the options available for you at checkout.

Shipping Cost

Shipping cost and shipping options are available at checkout after you add your shipping information. Shipping costs may change based on the delivery address and shipping type.

Additional Shipping Cost

Please note that our delivery service strictly complies with the accessibility of two flights of stairs. If your delivery location does not have an elevator available, our delivery personnel will carry the items up or down two flights of stairs at no additional cost.

For locations with additional floors beyond two flights of stairs, an additional fee of $15 per floor will be applied. If you object to paying this additional fee, you have the option to downgrade your order to a more manageable size, and we will refund you the price difference accordingly.

Shipping Contact, Billing and Payment Information

Please review your shipping, contact, billing and payment information for accuracy before submitting an order. Billing information must match the billing information you have on file with the issuing bank.

Change of Address

Once an item has been shipped, we understand that circumstances may arise where a customer needs to change the shipping address. However, please note that changing the shipping address after the item has already been shipped can incur additional costs and logistical challenges. If a customer wishes to change the shipping address after the item has been shipped, they will be responsible for the address change shipping fee. This fee will be a minimum of $150 or the actual cost incurred by us, whichever amount is greater. We highly recommend customers to provide accurate and up-to-date shipping information at the time of purchase to avoid any inconvenience. In the event that an address change is necessary after the item has been shipped, please contact our customer support team as soon as possible to initiate the process. Please note that while we will make every effort to accommodate address change requests, there may be situations where it is not feasible or may result in a delay in delivery. We cannot guarantee that an address change can be processed successfully.

Missed Delivery Appointment

Once your item is ready to be shipped, the shipping carrier will schedule a delivery date/time for you. Date and times can not always be changed. Missing that appointment will result in redelivery and a rescheduling fee of $150 or the actual cost incurred by us, whichever amount is greater.

Items Won't Fit Main Entrance

It is the customer's responsibility to carefully review the dimensions of the furniture and assess the suitability of their main entrance for accommodating it. If the customer requests cancellation due to the aforementioned scenario, return fees will be applicable and a full refund will not be granted. All delivery times are estimates and are not guaranteed. Shipments may be affected by weather-related delays, carrier limitations or other events outside of our control.

Shipping Process / Damages

While we do our best to ensure that our shipping process is as seamless as possible, we also offer an additional service of placing the product inside your home and moving it to a room of your choice upon request. However, please note that while we take utmost care during this process, you release any damage liability to the property or furniture / loose and fixed fixtures.We recommend that you inspect the path and area where our delivery team will navigate through to prevent any unwanted mishaps. Additionally, please ensure that all walkways are clear, and fragile objects are well protected or moved aside to guarantee the smooth and damage-free transfer of your orders.If for any reason you need to return an item, please be advised that we require you to keep the original box to be eligible for a return. To avoid any confusion, please notify our delivery drivers that you wish to keep your original box. If you do not inform the drivers of your intentions and discard the box, you are agreeing to our policy and forfeiting your eligibility for a return.

Shipping Time

We want to provide our customers with a transparent understanding of our shipping process, shipping options and time frames. Our website outlines estimated delivery dates, but note that these are subject to change depending on factors including the specific product ordered, shipping location and third party couriers.Our shipping timeframe is color coded on the map below:Blue: 2-5 Business daysPurple: 5-10 Business DaysYellow: 7-14 Business Days

Certain areas may experience longer wait times, potentially up to 21 business days, depending on the location.

Rest assured that our team of professionals will handle your product with the utmost care and respect, and we will always go above and beyond to make sure that your Valyou experience is nothing but exceptional.

Company: United One International Ltd

Address: 5033 Sirona Dr ste 100, Charlotte, NC 28273 (Please note: This is not the return address. If you need to return the product, please refer to the return policy.)

Contact Number: (808)460-4112

Email: service@valyoufurniture.com

Contact - VALYŌU Furniture - Checkout

Eligibility for Returns

To be eligible for a return, the item(s) must be in their original condition, unused, and with all the original packaging and tags intact. Any item that is damaged, altered, or not in its original state may not be eligible for a return.

There are a few items that cannot be returned

•Open Box / Used items

•Mattresses

•Homeware & Accessories

•Gift cards

•Personalized items

•Items marked “Non-Returnable” or “Final Sale.”

Initiation of Return

If you wish to return an item, kindly reach out to our customer support team within 14 days from the date of delivery. Our team will guide you through the return process, discuss any applicable fees, and provide you with the necessary instructions, which may include the submission of photos for documentation purposes.

Preparing Items for Return

We kindly ask that you have the items packed up & ready for pickup on the scheduled day. Please follow the guidelines below when preparing your items for return:

•Forms: Include the Valyōu Return Form and/or carrier return label/s & bill of lading provided by our customer service team. Please note that item(s) returned without the forms mentioned will not be processed.

•Original Condition: Ensure that the item(s) being returned are in their original condition, which includes, but is not limited to, the following:

a: No damage or signs of wear b: Original tags still attached c: All original packaging included

•Packaging: Only include the item(s) that are being returned in your shipping box. Do not include any additional items or accessories unless explicitly instructed by our customer service team.

•Timely Return: Ship and return the item(s) to Valyōu Furniture within three (3) days of receiving your Return Label or as per the scheduled pickup request. Please adhere to this timeline to ensure a timely return process.

•Evaluation Process: Once we receive your returned item(s), our product team will evaluate them based on the specified criteria. Please allow up to 7 business days from the time we receive the return request for the evaluation process to be completed. Valyōu Furniture reserves the right to determine the eligibility and criteria for the requested return item(s) based on our evaluation.

Shipping Cost

Once your return is approved, the refund amount will be processed after deducting the actual shipping costs incurred to and from your location, regardless of whether you received free shipping on your initial purchase. Please be aware that the return cost may vary and might not align with the initial shipping cost, as it depends on the carrier. All associated fees will be disclosed during the discussion of the return request. It's important to note that the customer is responsible for covering the shipping costs, unless the return is due to our error or a defective item.

Damaged or Defective Items

In the rare event that you receive a damaged or defective item, please contact our customer support team immediately. Kindly retain the original packaging for return purposes. We will guide you through the return process and arrange for a replacement or refund, covering any applicable shipping costs.

Refund Processing

Approved Return Requests a: If your return request is approved, we will process a refund for the amount you paid for the item(s). However, please note that the refund will be issued minus the shipping costs incurred to and from your location, as well as any priority processing fee paid. The refund will be credited back to the original payment method used for placing the order. b: If you used a store credit in conjunction with your credit card for the purchase, our refund process follows a specific sequence. Firstly, the entire amount of the store credit will be refunded. Subsequently, any remaining balance will be promptly returned to your credit card or the original mode of payment used during the initial purchase.

c: If the item you're returning is part of a "Buy & Get Free" promotion, please note that the return will void the promotion, and the cost of the free item may be deducted from your refund amount.

Non-Approved Return RequestsIf your return request is not approved for any reason, we will notify you of the decision via email. In the case where the item(s) are determined to be inauthentic, you will have 14 days from receiving the notice to choose one of the following options:

a: Item Return: You can opt to have the item(s) sent back to you, with the applicable delivery shipping fees and service charges applied. It will be your responsibility to arrange for and cover these costs.

b: Zero Waste Assessment: Alternatively, you can authorize Valyōu Furniture to perform a zero waste assessment for disposal. As part of our commitment to reducing the environmental impact of commerce, we will responsibly dispose of the item(s) through methods such as material recovery, recycling, or donation to a charitable organization.

Failure to Respond or Pay Shipping InvoiceIf you do not respond within 14 days of receiving notice that your return request was not approved or if you do not pay the shipping invoice within 14 days of receipt, we reserve the right to dispose of the item(s) at our reasonable discretion.

Submit a Return Request

To initiate a return request, please contact our customer support team. They will guide you through the process and provide further assistance.

Company: United One International Ltd

Address: 5033 Sirona Dr ste 100, Charlotte, NC 28273 (Please note: This is not the return address. If you need to return the product, please refer to the return policy.)

Contact Number: (808)460-4112

Email: service@valyoufurniture.com

Contact - VALYŌU Furniture - Checkout