Fall Protection Backpack

At Avensia, we aim to deliver your order as quickly and reliably as possible.

Below are our shipping guidelines so you know exactly what to expect.

Processing Time

Orders are processed within 1–2 business days after payment is received.

Orders are not processed on weekends or public holidays.

You will receive a confirmation email once your order has been successfully placed.

Once your order has been processed, you will receive a shipping confirmation email containing your tracking details.

Delivery Time

Estimated delivery times:

Australia: 4–9 business daysInternational: 5–10 business days

Delivery times are estimates and may vary depending on location, carrier delays, customs processing, or high order volumes.

Shipping Costs

Shipping costs are calculated at checkout.

We may offer promotional free shipping depending on order value or limited-time promotions.

Order Tracking

All orders include tracking.

You will receive tracking information via email once your order has been dispatched.

Please allow 1–3 days for tracking information to update after receiving your shipping confirmation.

Delays

While we work hard to ensure timely delivery, delays may occasionally occur due to:

carrier issuescustoms processingweather disruptionshigh seasonal demandincorrect shipping information

Avensia is not responsible for delays once the package has been handed to the shipping carrier.

Incorrect Address

Please ensure your shipping address is correct at checkout.

We are not responsible for orders shipped to incorrectly entered addresses.

If you notice an error in your shipping details, contact us immediately at: avensia .support@gmail.com

Address changes cannot always be guaranteed once the order has been processed.

Lost or Damaged Packages

If your order arrives damaged or is lost in transit, please contact us at:

avensia.support@gmail.com

We will work with the shipping carrier to resolve the issue as quickly as possible.

International Orders

International shipping times vary by destination and may be subject to customs processing.

Customers are responsible for any applicable customs fees, duties, or taxes required by their country.

Questions

If you have any questions regarding shipping, please contact:

avensia.support@gmail.com

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This store is operated by Avensia, based in Melbourne, Australia.

We offer a 90-night return policy, meaning you have 90 nights after receiving your item to request a return.

90-Night Risk-Free Trial

We encourage all customers to use CalmNest™ for at least 30 nights before requesting a return, as many babies require an adjustment period to experience the full benefits.

To be eligible for a return under our 90-night guarantee, the product must be used for a minimum of 30 nights, unless the item is faulty, damaged, or incorrect.

Results may vary from baby to baby.

Eligibility for Returns

To be eligible for a return:

•The item must have been used as intended and handled with reasonable care

•The item must be returned in a clean and hygienic condition

•The item must not be damaged due to misuse, improper handling, or external factors

•Proof of purchase (order confirmation or receipt) must be provided

For hygiene and safety reasons, we reserve the right to refuse returns that are excessively used or returned in an unsanitary condition.

How to Start a Return

To initiate a return, please contact us at avensia.support@gmail.com .

All returns must be approved before being sent back. Items returned without prior approval may not be accepted.

As part of the return process, we may request brief feedback or supporting information (such as photos) to better understand your experience.

If your return is approved, we will provide detailed instructions on how and where to send your package.

Please do not send items back without receiving return instructions, as this may result in your return not being processed.

Return Shipping Costs

Customers are responsible for return shipping costs unless the item is damaged, defective, or incorrect.

We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items without tracking.

Damaged or Incorrect Items

Please inspect your order upon delivery.

If your item arrives damaged, defective, or incorrect, contact us at avensia.support@gmail.com within 7 days of delivery so we can resolve the issue quickly.

Non-Returnable Items

We do not accept returns for:

Gift cards

Final sale items

If you are unsure whether your item qualifies for a return, please contact us.

Exchanges

We do not offer direct exchanges.

If you would like a different item, please request a return (if eligible) and place a new order.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, your refund will be processed to your original payment method within 5–10 business days.

Shipping costs are non-refundable unless the item is faulty, damaged, or incorrect.

Please note that processing times may vary depending on your bank or payment provider.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at avensia.support@gmail.com .

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Contact - Avensia - Checkout