Eye Candy Shadow Trio

DELIVERY INFORMATION

Our parcel service is committed to delivering your shipment to the address you specify with the utmost care. However, we cannot assume liability for lost orders resulting from inaccurate address entry. To avoid any errors or shipping delays, please ensure you provide precise address details, including the 1st line of the address, house or apartment number, and post code. Please note that once an order is submitted, we are unable to modify the shipping address. Your attention to accurate address information is greatly appreciated. Your shipping address must be in certain areas.

Any times or dates stated on our Site for delivery are estimates only. Zena Makeup will make all reasonable effort to deliver goods within the time specified but does not accept liability for any failure to deliver within that time.

FAQs

1. How can I track my order?Certainly! To track your order, please visit our tracking page

https://www.yuntrack.com/parcelTracking 2. I haven't received my order. Can you provide an update?We understand the anticipation. Our standard delivery times are 5-7 days due to international shipping. If it's been over 30 days since your order, please reach out to us, and we'll look into it promptly.3. I didn't receive an order confirmation email. Can you assist?Of course! Firstly, check your spam folder for an email from " Zena Makeup " If it's not there, it's possible there was an error in your email entry. Send us an email official@zenamakeup.com , and we'll update your information and resend the confirmation.4. Can I cancel my order?We regret to inform you that cancellations are not possible at the moment. We are actively working on implementing a more flexible cancellation system in the coming months.5. Can I update my address?Absolutely! If you contact us within the first 24 hours of placing your order, we can certainly update your address for you. Unfortunately, after this timeframe, we won't be able to make changes.6. My order hasn't arrived. What should I do?I'm sorry to hear that. If it has been over 30 days since you placed your order, please send us an email, and we'll investigate the status and reship your order with no further questions.7. My order arrived broken. What should I do?We apologize for any inconvenience caused. Kindly email us, and we'll promptly address the issue, either by resending the order or processing a refund.8. I received only part of my order. Where are the other items?Thank you for your patience. Since we ship directly from various global suppliers, orders with multiple items may arrive in separate packages. Rest assured, the remaining items will be on their way shortly.9. Is it safe to process payments through you? Do you access credit card details?Your security is our priority. We utilize Credit Card Payments and PayPal, leading international payment providers, ensuring that your personal data is processed securely and encrypted through Stripe or PayPal.10. Do you offer exchanges for sizes?At the moment, size exchanges are not available due to our global supplier network and the absence of a physical storefront. We appreciate your understanding as we explore options for future exchanges.11. I'm facing technical issues on your site. Can you help?Certainly! If you encounter technical difficulties, please try using a different browser (such as Chrome, Firefox, or Safari) or attempt the transaction again in a few hours. If the issue persists, feel free to contact us for further assistance.

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We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at zenaofficial@zenamakeup.com . Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS] If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at zenaofficial@zenamakeup.com .

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at zenaofficial@zenamakeup.com.

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