EXT Shock Hardware

All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Free Shipping

We offer Free shipping for orders over $50 to certain states in the United States. If your address qualifies a Free shipping option will be available on checkout. Free shipping is typically takes 3-5 days once the shipment leaves our location.

Shipping To Canada. Low Cost Flat Rate

We offer Flat rate shipping via DHL to all Canadian Customers.

Calculated Shipping Rates

We offer multiple shipping rates on checkout, you can choose from the selection and we will ship your order using the choice you made.

International Shipping

We offer international shipping. Shipping charges for your order will be calculated and displayed at checkout. International shipping does not include any taxes or duties that may be charged by the destination country, you will be responsible for them once your shipment arrives in country

Safe and Secure address

Customer is responsible for providing a safe and secure address for the shipment, Cascade Components is not responsible for loss once the shipping carrier has delivered the order.

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We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@cascadecomponents.bike . Please note that returns will need to be sent to the following address:

11520 Airport Road

Everett, WA 98204

If your return is accepted, we’ll send you instructions on how return your package. You can always contact us for any return question at support@cascadecomponents.bike .

Once we receive your return, we will evaluate its condition and issue a refund in accordance with the refund policy outlined below.

Cancelations

An order can be cancelled at any time up until it has been shipped. Cancellations have the option of a refund in the form of store credit, which is issued with no transaction fees. After an order has been shipped, it must be handled as a return. Refunds for cancelations will be issued in accordance with the refund policy below.

Refused delivery

If you refuse delivery of a package, it will be handled in the same manner as a return. Once the refused package is returned to us, we will evaluate the product's condition and issue a refund in accordance with the refund policy below.

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items Certain types of items cannot be returned, such as custom products (such as special orders or personalized items) or scratch and dent orders.

Exchanges You can exchange your item for another any time prior to when it has shipped. If you owe an additional amount for the new item, we will send you an invoice for the difference. If the new item costs less, we will issue a store credit for the full value of the difference or refund less an 8% transaction fee for the difference.

Refunds Once approved, a refund will be issued to the original payment method within 10 business days. For returns, a 25% restocking fee and any additional shipping fees will be deducted from your refund. Cancelations will be offered the choice of a full refund in the form of store credit or a refund to the original payment method with an 8% transaction fee deducted. If you have refused delivery of your package, the refund will be issued after the return approval and after the carrier has charged the return fee.

If more than 15 business days have passed since we’ve approved your return, please contact us at support@cascadecomponents.bike.

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