Ergonomic Back Support Seat Cushion

Our Shipping Timeline

Our shipping timeline is based on the type of product you order: regular items or personalized items (e.g., name engraving, custom photo printing, or other bespoke designs).

1. Regular Items

Processing Time: We aim to process orders within 24-72 hours.

Shipping Time: Depending on your location, your package should arrive within 6-12 business days.

2. Personalized Items

Processing Time: Personalized items require additional care and attention. Processing will take 3-6 business days to ensure customization is done to perfection.

Shipping Time: Once processed, delivery will take 6-12 business days, depending on your location.

We ship worldwide, with our most popular markets including the United States, Canada, United Kingdom, European Union, Australia, and New Zealand. We strive to deliver your orders as quickly as possible while maintaining exceptional quality. Thank you for choosing us!

How Can I Track My Order?

1. Find Your Tracking Number:

•Receive it via email after order confirmation.

•Locate it in your Serryline account.

2. Track Your Order:

Method 1: Visit Serryline's website, select "Track Your Order" from the menu, input your tracking number and email, then click "Track."

Method 2: Visit the shipping carrier's website, input your tracking number, and click "Track."

Note:

•Tracking updates may take a few hours to reflect.

•Contact Serryline customer service if you encounter issues finding your tracking number.

My Order is Preparing to Ship/In Transit. What Does That Mean?

Hang tight! Your order has been packed and has left Serryline’s warehouse. At this stage, you'll receive an email update from us containing a Tracking Number for your parcel. Please allow up to 72 hours for your tracking information to become active.

What Are Your Delivery Options and How Long is Shipping?

Location

Delivery Time Frames

The U.S. and Canada

7 – 15 working days

Europe and U.K.

6 – 12 working days

Australia

7 – 15 working days

Notes:

•Delivery may take additional time during sale periods, holidays, or due to unforeseen circumstances (e.g., extreme weather events).

•Delivery is only available on weekdays (excluding Public Holidays).

Do You Process Orders During Public Holidays?

While we aim to process your orders promptly, please note that our warehouse and courier partners are closed on Public Holidays. Orders will be processed or shipped on the next working day.

Why is There a Delay in Delivery?

Due to high order volumes and precautionary measures taken by Serryline and our delivery partners, there may be delays in delivery. For updates, please log into the "Track Your Order" section.

Can I Authorize Someone Else to Sign for the Goods?

Authorized Signature: If you authorize someone else to sign for your package or request delivery without a recipient present, please notify us during checkout. Serryline will not be responsible for lost packages or issues arising from the absence of a recipient.

Package Left Unattended: If you request that the package be left at the delivery address without a recipient present, ensure the location is secure. Serryline will not be responsible for any loss or damage after delivery.

Important Note Regarding Incorrect or Incomplete Delivery Information

To ensure a smooth and successful delivery process, please provide accurate and complete shipping details, including:

•A valid and full shipping address.

•A correct and active phone number for contact.

Failure to provide accurate information may result in:

Package Held at Local Carrier Warehouse: If the address is incomplete or incorrect, the package may be held at the local carrier's warehouse. Customers are responsible for contacting the carrier to arrange pickup. Contact us if you need assistance obtaining the carrier's information.

Package Lost: If the package is lost due to incorrect details, customers must cover the additional costs to have the item reshipped.

Refund Eligibility: Refunds will only be issued if the package is returned to us in its original condition.

Recommendation:Double-check all shipping and contact details before completing your order to avoid any delivery delays, additional costs, or lost packages. Your attention to these details ensures a smooth shopping experience!

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Serryline allows for returns and exchanges if you change your mind about a product. All returns and exchanges due to change of mind must adhere to the following policy within 30 days of receiving your order:

•The item must be in its original condition—unused, unmarked, and undamaged. For items requiring hygiene and safety standards, the product must be unused.

•Items purchased as part of a set or multi-item pack must be returned as a whole set.

•This return policy does not apply to items designated as non-returnable or non-exchangeable.

•For online orders, shipping costs associated with returning the product will not be covered by Serryline. This includes returns due to size issues, personal preference, or change of mind after the order has been shipped.

•The return warehouse location may vary depending on the product. The address listed at the bottom of our page is our business address, not the warehouse address. Each order may have different warehouse locations to optimize production and shipping costs. Please refer to the "Contact Us" page for assistance.

•Your rights under any applicable consumer law are additional to and not affected by the above return and exchange policy.

Return Process

To complete your return, you need to provide a receipt or proof of purchase. Please include your confirmation email or purchase receipt with the product when returning it to us. The product must be returned in an unused condition and in its original packaging.

Order Cancellations

You may request to cancel your order within 6 hours of placing it, or before the order is shipped or enters production—whichever comes first. Typically, after this period, your order will be sent to production or leave our warehouse, and at that point, changes or cancellations will no longer be possible.

To cancel or modify your order, please visit the "Contact Us" page and create a support request or contact customer support via email at support@serryline.com .

Defective or Damaged Products

We are sorry if you received a defective, incorrect, or damaged product! Please contact our customer service team at support@serryline.com with the subject 'Missing Item', 'Wrong Item', or 'Damaged / Expired Item'.

Include the following details in your request:

•Images of the received product/package

•Product name

•Order number

•Unboxing video if the product is damaged to show proof of the issue before receiving. The product must be placed on a flat surface with visible labels and issues in the images. This information will be used to process your order and prevent future print errors.

Return Request Timeframe

You must submit your return request within 30 days of receiving your order. After this period, the right to request a return will be void.

Processing Requests

Requests are typically resolved within 24 hours. Refunds will take approximately 5-10 business days to process after the goods are received and inspected.

Gifts

If the product was marked as a gift and shipped directly to you, you will receive a gift credit for the value of the returned item. Once the item is returned, a gift certificate will be mailed to you.

If the product was not marked as a gift, the purchaser will receive a refund.

Return Shipping Costs

Customers will be responsible for the shipping costs to return items, and these costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

When returning items, you must provide a valid tracking number so we can monitor your return shipment. If we do not receive the returned item, you will not be eligible for a refund.

Order Protection Policy

To provide our customers with peace of mind, we offer an optional Order Protection service at the time of purchase.

•For orders without Order Protection, once the shipping carrier’s tracking system confirms the status as “Delivered,” we will not be responsible for any issues occurring after delivery, including but not limited to: - Items damaged, broken, or lost after delivery - Packages stolen after delivery

For orders with Order Protection, in the event of such issues, we will gladly resend the items; however, a small shipping fee will apply for the replacement shipment.

To ensure full coverage against these risks, please select Order Protection when placing your order.

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