Engagement Gift Box

We provide various shipping options through various providers including USPS and UPS and are committed to having your order shipped within 3 business days from its receipt, unless otherwise indicated. Please note that we cannot control carrier, carrier delays and are not responsible for shipping delays. We are not responsible for lost, undelivered, or delayed/returned deliveries if the address/contact information provided in the order was incorrect or incomplete. We are not responsible for import taxes, tariffs and any fees assessed by carrier and/or local government upon the recipient, particularly on orders shipped outside of USA. If your order is urgent and of time-sensitive nature, please be sure to select appropriate shipping option and we recommend adding in some extra time to ensure on-time delivery. If you have questions or concerns about shipping, reach out by phone or email.

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We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at info@miabellabox.com . If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at info@miabellabox.com .

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

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