EMPOWER LIP GLOSS

Shipping Information

At La'Mude we are committed to providing you with exceptional beauty products and a seamless shopping experience. To ensure your order reaches you safely and in a timely manner, please review our shipping information below:

1. Shipping Methods:

We offer the following shipping methods for your convenience:

•Standard Shipping: Estimated delivery within 3-5 business days.

•Express Shipping: Estimated delivery within 1-3 business days.

•International Shipping: Estimated delivery within 10-15 business days.

2. Shipping Rates:

Shipping rates vary depending on your location, the shipping method selected, and the total order value. You can view the applicable shipping fees during the checkout process before completing your purchase.

3. Order Processing Time:

Orders are typically processed within 2 business days after payment confirmation. Please note that during peak seasons or promotions, processing times may be slightly longer. You will receive an email confirmation with tracking information once your order has been shipped. Please note La'Mude does not take responsibility for delayed shipping transit times.

La'mude does not hold responsibility for products once they are shipped from our warehouse and received by Australia Post. It is the customer's responsibility to ensure shipping information is correct and delivery can be made by Australia Post to their delivery address. Therefor once an order has been dispatched La'Mude is unable to amend delivery location or redirect parcel.

4. Shipping Destinations:

We currently ship to Australia, New Zealand, United States and the UK. If your location is not listed during checkout, please contact our Customer Service Team for assistance.

5. Tracking Your Order:

You can track the status of your order by clicking on the tracking link provided in your shipping confirmation email. This will redirect you to the carrier's website, where you can monitor the progress of your delivery.

6. Shipping Restrictions:

Please be aware of the following shipping restrictions:

•We cannot deliver to P.O. Boxes. Please provide a physical shipping address for accurate delivery.

•We are not responsible for delivery delays caused by factors beyond our control, such as weather conditions or customs clearance processes for international orders.

7. Taxes and Duties (International Orders):

For international orders, please note that customs duties, taxes, and fees may apply upon import. These charges are the responsibility of the recipient and are not included in the purchase price or shipping cost. Please check with your local customs office for information on potential charges.

USA Tariffs are included. No extra fees.

8. Returns Due to Shipping Issues:

If you encounter any shipping-related issues, such as damaged items or order discrepancies, please refer to our Return Policy for instructions on how to resolve the issue.

9. Contact Us:

If you have any questions or require further assistance regarding shipping, please feel free to contact our Customer Service Team at hello@lamude.com.au

Thank you for choosing La'Mude. We value your trust and look forward to serving your beauty needs.

Sincerely,

La'Mude Cosmetics Team.

Contact - La'Mude - Checkout

At La'Mude, we strive to provide our customers with high-quality makeup products that enhance your natural beauty. We want you to be completely satisfied with your purchase. However, we understand that there may be instances where you need to return or exchange a product. Please review our return policy below to ensure a smooth and hassle-free experience.

USA Returns:For returns from the United States, refunds or store credit will be issued for the product value only. Original shipping costs and any tariff/duty fees paid on the order are non-refundable and will be excluded from the refund/credit amount.

1. Eligibility for Returns and Exchanges:

You may be eligible for a return or exchange if:

•You received a damaged or defective product.

•You received the wrong product.

•The product you received does not match your order.

2. Conditions for Returns and Exchanges:

•Returns or exchange requests must be made within 30 days from the date of purchase.

•Products must be unused, unopened, and in their original packaging.

•Returns should include your original order number.

•We reserve the right to deny returns for items that do not meet our conditions.

3. Returning Damaged, Defective, or Wrong Products:

If you received a damaged, defective, or wrong product, please follow these steps:

•Contact our Customer Service Team at hello@lamude.com.au within 7 days of receiving your order.

•Provide your order number, a description of the issue, and photographs of the product, if applicable.

•Our team will guide you through the return process

•Upon receiving and inspecting the returned product, we will process a refund or send a replacement, as per your preference.

•La'Mude does not pay return postage fees unless the item you received is wrong of faulty.

•Damaged lip products can only be replaced by the same coloured product. Cannot be changed for another colour.

4. Returns for Other Reasons:

If you wish to return a product for any other reason, please follow these steps:

•Contact our Customer Service Team at hello@lamude.com.au within 14 days of receiving your order.

•Explain the reason for the return.

•Our team will guide you through the return process, which may involve a return shipping fee.

•Upon receiving the returned product and ensuring it meets our conditions, we will process a refund, minus any applicable fees.

•We do not accept change of mind returns on used products. Please select colours carefully when purchasing.

5. Refunds and Processing Times:

Refunds will be processed to the original payment method used for the purchase. Please allow up to 14 business days for the refund to appear in your account, depending on your payment provider.

7. Mail Returned to Sender

In the event that your mail was not collected or if the address provided was incorrect, we will initiate a refund for the cost of the product to your original payment method within 14 days. Please note that we do not cover the costs associated with re-shipment.

8. Contact Us:

If you have any questions or need assistance with a return or exchange, please don't hesitate to contact our Customer Service Team at hello@lamude.com.au

Note: This return policy is subject to change without prior notice. Please refer to our website or contact our Customer Service Team for the most up-to-date information.

Thank you for choosing La'Mude. We value your satisfaction and appreciate your trust in our products.

Sincerely,

La'Mude

Contact - La'Mude - Checkout