Elite White Ceramic 94" Dining Table

We want to make the delivery process as simple as possible for you.Luna Furniture provides a variety of delivery options, including Outdoor Drop-Off, Indoor Drop-Off, Room of Choice, White Glove, and Pick-Up.

Delivery Options

Outdoor Drop-OffYour items will be delivered at the exterior entrance of your residence or building on the ground floor. Appointment required; does not include assembly, demonstration, or cleanup.

Indoor Drop-OffYour items will be delivered inside the front door of your home. Appointment required; does not include assembly, demonstration, or cleanup.

Room of ChoiceNationwide in-room delivery available across the contiguous U.S. Appointment required. Service does not include assembly, demonstration, or cleanup.

White GloveExperience our premium White Glove service - available nationwide across the U.S. Includes delivery to your room of choice, assembly, demonstration, and cleanup. Appointment needed.

Pick-UpChoose to pick up your order directly from our warehouses. Enjoy the convenience of collecting your furniture at your schedule, at no additional cost.

Outdoor Drop-OffStarting at $99* - One flat rate for unlimited itemsDelivery at the exterior entrance of your residence or building on the ground floor. Please note: No Assembly: Items arrive in factory packaging and may require assembly. Signature Required: Someone 18 years or older must sign at delivery. Report Damage: Call 832-900-3800 within 24 hours for any hidden damage. Your Task: Move items to your room of choice, assemble them, and discard packaging.

* Contiguous U.S. only (excludes Alaska, Hawaii, and U.S. territories). Delivery fees vary by location and are shown at checkout.

Indoor Drop-Off Starting at $149* Delivery inside the front door of your home. Please note: No Assembly: Items arrive in factory packaging and may require assembly. Signature Required: Someone 18 years or older must sign at delivery. Report Damage: Call 832-900-3800 within 24 hours for any hidden damage. Your Task: Move items to your room of choice, assemble them, and discard packaging.

* Contiguous U.S. only (excludes Alaska, Hawaii, and U.S. territories). Delivery fees vary by location and are shown at checkout.

Room of ChoiceStarting at $199*We’ll bring your delivery to any room you choose. Please note: No Assembly: Items arrive in factory packaging and may require assembly. Signature Required: Someone 18 years or older must sign at delivery. Report Damage: Call 832-900-3800 within 24 hours for any hidden damage. Your Task: Open, assemble, and discard packaging.

* Contiguous U.S. only (excludes Alaska, Hawaii, and U.S. territories). Delivery fees vary by location and are shown at checkout.

White GloveStarting at $249*Experience our premium service. Please note: Room of Choice: Delivery to your chosen room. Real-Time Updates: Get email and text notifications. Signature Required: Someone 18 years or older must sign at delivery. Professional Setup: We unpack, assemble, and place your furniture. Inspection: We inspect, clean, and fix minor issues. Feature Demo: We’ll show you how to use your new furniture. Packaging Removal: We take away all packaging for recycling.

* Contiguous U.S. only (excludes Alaska, Hawaii, and U.S. territories). Delivery fees vary by location and are shown at checkout.

Pick-UpChoose to pick up your order directly from our warehouses. Enjoy the convenience of collecting your furniture at your schedule, at no additional cost.

Pick-up Hours: 10am - 5pm

Texas Warehouse 4655 Wright Rd, Ste 140, Stafford, TX, 77477

Maryland Warehouse 5640 Sunnyside Avenue Suite H, Beltsville, Maryland 20705

California Warehouse 11312 Hartland Street North Hollywood CA 91605Illinois Warehouse 1801 Estes Ave Elk Grove Village, IL 60007

** Pick-up Service not available in CA, MD, DC & VA for products shipping from TX (such as Happy Homes, Steve Silver).

Conditions

Estimated Ship Date is the estimated ship-out date from our warehouse. The final delivery date depends on transit time from TX, MD, CA, or IL warehouses (based on vendor/item availability and your address). Most items ship the next business day outside the Houston area; next-day delivery in Houston is available for most items (not on Sundays/Mondays). Parts and products not in stock in our warehouse or with our vendors will be back-ordered after receiving your order. If there are back-ordered items in an order, even if other items in the order are in stock , all items will be shipped to the customer together after they arrive at our warehouse. Similarly, if an order includes both Free Express Shipping eligible items and non-eligible items, we do not split deliveries; all items will be delivered together once the full order is ready to ship. The delivery date may vary depending on the availability of the products from vendor companies, destination, weather conditions, shipping volumes, and force majeure. Please also note that changes in inventory or delivery capacity, as well as unforeseen circumstances beyond our control, may delay the delivery of your order.

•In case of refusing or returning the shipment, the buyer will be charged a 30% restocking fee as well as two-way freight costs. Likewise, in case of refusal of shipment or failure to comply with the delivery requirements; attempted delivery, detention, and/or storage fees will be the sole responsibility of the consignee.

Please make sure the furniture will fit in your home before placing an order.This includes checking that it can pass through doors, hallways, stairs, and that it fits in the space you plan to place it. If the dimensions are not listed on the product page, please contact us before ordering —we’re happy to help! It is the customer’s responsibility to confirm that the furniture will fit. If you decide to return an item because it doesn’t fit, you will be responsible for:

•A 30% restocking fee, and

Return shipping costs

These terms are part of our Return and Refund Policy.

Damaged Products & Missing Pieces

Damaged products and missing pieces must be reported within 24 hours of delivery. Please report damaged products via our Damage Claim page. After 24 hours of delivery, no claims will be allowed. Therefore, please inspect the merchandise for damages or missing parts as soon as you receive your product(s). Please attach photos of the damaged product to the email and keep the original packaging of the damaged merchandise as it is required for replacement.

In the event of a defective product covered under warranty, service will be carried out in accordance with the manufacturer’s policies. An expert will first be dispatched with the necessary repair materials, and the product will be restored to a like-new condition. If the expert determines that the product cannot be repaired to a like-new condition, a written report will be issued, and replacement will proceed based on that report. The customer must allow a repair attempt before replacement can be authorized. If in-home repair is not feasible, Luna will arrange for the product to be collected, repaired, and delivered back to the customer.

Pick-up Policy1. Order Confirmation and Pickup Arrangement: Upon placing an order, a customer service representative will contact you to confirm your order details and schedule a convenient pickup time. Please ensure that you provide accurate contact information, including your phone number and email address.

2. Pickup Location:Furniture can be picked up at our warehouses. Please arrive within the scheduled pickup time to avoid any delays or inconvenience.

3. Identification:A valid government-issued ID is required for pickup. The ID must match the name on the order.

4. Inspection and Acceptance: It is essential to inspect your furniture carefully upon pickup for any damages or defects. Please report any issues to our staff immediately. By signing the delivery receipt, you acknowledge that you have inspected the furniture and accepted it in good condition.

5. Pickup Assistance:

•Customers are responsible for loading and securing their furniture during pickup. Items will be made available at the loading dock for collection.

•Due to the size and weight of many furniture items, we strongly recommend that at least two capable adults be present at pickup and that customers arrive with an appropriate vehicle and any necessary moving equipment.

•Warehouse staff may not be available to assist with loading, and customers should plan to load all items independently.

•You are responsible for securing the furniture properly during transportation.

6. Cancellation or Rescheduling: If you need to cancel or reschedule your pickup, please notify us at least 24 hours in advance. Failure to provide sufficient notice may result in additional fees or storage charges.

7. Delivery Options: If you are unable to pick up your furniture, we offer delivery services. Please inquire about delivery options at the time of purchase.

8. Pickup Timeframe and Storage Policy:

Once you are notified that your order is ready for pickup, you will have 15 calendar days to collect your furniture at no additional cost.

If the furniture is not picked up within 15 days, a storage fee of $10 per day will apply for each additional day up to 21 days.

If the furniture remains uncollected beyond 21 days from the pickup notification date:

•The order will be cancelled.

•A storage fee for the overdue period will be deducted from your refund.

•A 20% restocking fee will also be deducted from your refund.

Storage fees and restocking fees are strictly enforced to ensure efficient warehouse management and space availability for all customers.

Please pick up your order promptly to avoid additional charges.

DisclaimerLuna Furniture reserves the right to cancel any orders or delay the shipments for reasons including but not limited to manufacturer, carrier, stock, and/or cost-related issues on out-of-state orders without prior notice. Additionally, due to unexpected high shipping costs resulting from carriers, customer might be required to pay an additional fee for shipping. If the customer denies to pay for additional surcharge fee, the order will be cancelled. We inspect and ship all merchandise in factory manufactured condition unless stated or requested otherwise. Likewise, we make every effort by meticulous palletizing and/or thorough packaging to prevent partial loss or damage of merchandise. In case of loss or damage of shipments en route, after the shipment leaves our warehouse, it is the buyer’s responsibility to file a claim against the freight company. In certain cases, Luna Furniture, at its whole discretion, may choose to arrange a repair service when/where possible and/or applicable. Monetary compensation of any amount will never be an option if insurance or freight liability or repair is a possible remedy of any level or kind. By law, tax exemption does not apply to orders placed and/or fulfilled in the state of TX where our HQ is located.

ContactFor any questions about delivery services, please call us at (832) 900-3800

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CANCELLATIONS AND REFUNDS

Timeframe for Cancellation:

To ensure prompt order processing, cancellations must be made within 48 hours of placing your order. You can cancel by contacting us at (832) 900-3800.

Order Confirmation and Payment:

After placing your order, a Luna Furniture representative will email you to confirm details and verify accuracy. Your payment will be processed after you confirm or 48 hours after the initial transaction, whichever comes first.

Cancellation Fees:

Within 24 hours: Full refund, no fees. *** Exclusions apply if the item is in the warehouse or in transit

After 24 hours: 3% non-negotiable payment processing fee.

Products in Luna Furniture's possession, in transit, or ready for delivery: 70% refund (covers processing, picking, and handling). Delivery fees are non-refundable.

Products not ready for delivery: 97% refund (if payment captured) or 100% refund (if payment not captured).

Special Orders and Shipped Items:

Backordered items: If you choose to wait for backordered items, your order becomes a non-cancellable "special order."

Shipped items: Orders cannot be cancelled once shipped. A 30% restocking fee and return shipping costs may apply.

Merchant's Inability to Meet ETA:

Full refund (minus 3% fee) if:

•Order is cancelled due to the merchant's inability to meet the estimated time of arrival (ETA).

•Item is not in transit to Luna Furniture's warehouse or your residence.

30% cancellation fee if: Item is in transit.

Refunds:

•Refunds will be issued to the original payment method.

•Refunds may take time to process depending on your financial institution.

Ownership and Return of Merchandise:

•If a refund or chargeback is issued, ownership of the merchandise automatically reverts to the merchant.

•You are responsible for returning the merchandise in its original condition and assisting with the return process.

•Failure to return the merchandise may result in legal action.

RETURNS

We strive for your complete satisfaction with every purchase. If you are not happy with your order, you may return eligible items within 30 days of delivery for a refund, subject to the following conditions:

Eligibility Requirements:

•You have 30 days from the date of delivery to initiate a return.

•Items must be in new, unused condition and in their original packaging with all accessories.

•Items should be unassembled and unmodified.

•A Return Merchandise Authorization (RMA) number must be obtained before returning any item. Contact us via email to request an RMA.

Exclusions: Some items are non-returnable, including:

•Final Sale or Special Order items

•Mattresses, foundations, bedding, linens

•Individual portions of sectionals

•Cordless power packs

Refunds and Fees:

Restocking Fee: A 30% restocking fee applies to returned items.

Return Shipping: You are responsible for return shipping costs. We can arrange a pickup for an estimated fee of $2.50 per pound.

Additional Fees: Fees may apply for missing parts, refused deliveries, or invalid addresses.

Return Process:

•Returned items must reach us within 20 days from the RMA issuance date.

•Restocking fees and delivery charges will be calculated and communicated in writing or email.

•Refunds will be processed after inspection by our team or an authorized third-party agent.

Full Refunds May Not Be Issued If:

•The item has been used, damaged, or altered.

•The item is not returned in its original packaging.

•The RMA number is missing.

•The item is damaged due to shipper mishandling (in this case, file a claim with the shipping carrier).

We appreciate your understanding of our return policy. Our goal is to make your shopping experience as seamless as possible. This policy is subject to change. We encourage you to review it periodically. For any questions or concerns, please contact us at (832) 900-3800.

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