Elise Dining set

Online Order Return Policy

If you have any issues with the item(s) you have ordered online, please notify us as soon as possible.

Refunds and Exchanges

•Once your online order delivery or pick-up is confirmed via phone or email by our Customer Service Department, no refund can be issued.

•After you sign off on the item and take it home with you, no refund of any kind can be issued. Only reselection at our store will be available, and you will be responsible for any additional delivery costs.

•AtDirect Discount Furniture & Mattress LLC, we have a no returns or exchange policy, and all sales are final.

•We sell brand-new merchandise only; therefore, we are unable to accept any furniture that has been used.

•For sanitary and health reasons, we do not bring used merchandise back into our warehouse.

•Once your invoice has been signed and/or initialed, cancellations cannot be made for any reason. Refunds are not given for any reason on any invoice.

Cancellation Fees

•With the approval of upper management, there will be a 25% cancellation fee of the entire invoice amount on all canceled orders.

Special Orders

•If a customer places a special order, the invoice must be paid in full before the merchandise can be ordered. There are no refunds on special orders.

Out of State Order Return Policy

If you live outside of Texas and have any issues with the item(s) you have ordered online, please notify us as soon as possible.

Refunds and Exchanges

•Once an out-of-state online order delivery or pick-up is confirmed via phone or email by our Customer Service Department, no refund can be issued.

•After you sign off on the item and take it home with you, no refund of any kind can be issued. Only reselection at our store will be available, and you will be responsible for any additional delivery costs.

Shipping Insurance

•For out-of-state orders, customers have the option to purchase Shipping Insurance at the current rate for their shipment. Additionally, customers may purchase a protection plan to further insure the furniture they have purchased.

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We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at ddfurnitureandmattress@gmail.com . Please note that returns will need to be sent to the following address: 1619 Texas Parkway, Missouri City TX ,77489 If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at ddfurnitureandmattress@gmail.com .

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at ddfurnitureandmattress@gmail.com.

Direct Discount Furniture & Mattress LLC

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