Electric Ear Cleaner Tool

Thank you for visiting and shopping at Arvilaro.com. Below you will find the terms and conditions that govern our shipping policy.

United States Shipping Information

Shipping Destination

Processing Time

Delivery Time

Shipping Carrier

United States

1–5 Business Days

1–5 Business Days

USPS

The total estimated delivery time for orders shipped within the United States is typically 2–10 business days, including both processing and transportation.Our daily order cut-off is 7:00 PM (New York GMT -5). Orders received before this time are processed the same business day; orders received afterward are processed the following business day.

Orders are not shipped or delivered on weekends or public holidays.

During periods of high demand, promotional campaigns, holidays, or unforeseen circumstances, processing times may be extended. If a significant delay occurs, we will notify you via email.

Order Cancellation Policy

Orders may be cancelled within 24 hours of being placed.

Once an order enters processing or has been shipped, cancellation is no longer possible.

If you wish to cancel an order, please contact us immediately at: contact@arvilaro.com

Track Your Order

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

You can track your order at any time by clicking the link below:

TRACK YOUR ORDER HERE

Please allow up to 24–72 hours after shipment for tracking information to become active.

Shipping Costs

Shipping costs are Free for all USA orders.

Customs, Duties & Taxes

Depending on your country of residence, customs duties, import taxes, VAT, GST, brokerage fees, or other charges may apply.

Unless otherwise stated at checkout, such charges are the responsibility of the customer and are imposed by local customs authorities.

Arvilaro.com has no control over these charges and cannot predict their amount.

Damaged, Lost or Missing Shipments

Arvilaro.com assumes responsibility for products that are damaged or lost during transit.

If your package arrives damaged, please contact us as soon as possible and include photographs of:

•The damaged product

•The shipping packaging

•The shipping label

Please retain all packaging materials until the claim process has been completed.

Address Changes

We cannot guarantee address changes after an order has been placed.

If you need to update your shipping address, please contact us within 24 hours of placing your order: contact@arvilaro.com

Please note that many orders enter processing quickly and may no longer be modified.

Unexpected Delays

In rare cases, delivery may take longer than estimated due to:

•Carrier delays

•Customs inspections

•Weather conditions

•Public holidays

•Transportation disruptions

•High seasonal demand

•Events beyond our reasonable control

If your shipment appears significantly delayed, please contact our support team and we will gladly investigate.

Unclaimed Packages

If a package is delivered to a pickup point, parcel locker, postal office, or other collection location, the customer is responsible for collecting the package within the timeframe specified by the carrier.

Customers will normally receive notification via email, SMS, app notification, or tracking update when a package is available for collection.

If a package is not collected and is returned to the sender, it will be considered an unclaimed package.

Refunds are not issued for unclaimed packages. However, customers may request that the order be reshipped. Additional shipping fees may apply.

Returns & Refunds

For information regarding returns, exchanges, and refunds, please refer to our Return & Refund Policy .

Company Information

Store Name: Arvilaro.comCompany Name: JX CommerceTax Number: DE352309654Address: Salzgasse 10, Cologne, North Rhine-Westphalia, 50667, GermanyEmail: contact@arvilaro.com Telephone: +1 (740) 660-3742 Customer Support Hours (New York GMT -5)Monday – Friday: 08:00 AM – 07:00 PMSaturday – Sunday: Closed

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Returns & Refund Policy – Arvilaro.com

Thank you for shopping with Arvilaro.com. We aim to provide a transparent and hassle-free experience when it comes to returns, refunds, and exchanges. Please review our policy below.

Contact Information

If you have any questions regarding returns or refunds, please contact us:

Email: contact@arvilaro.com

Telephone: +1 (740) 660-3742

Address: Salzgasse 10, Cologne, North Rhine-Westphalia, 50667, Germany

Policy Overview

Return Period: 30 days from the delivery date

Refund Processing Time: Up to 7 business days after receiving and approving the returned item

Return Shipping Costs: Paid by the customer unless the item is defective or incorrect

Return Conditions

You may return products under the following conditions:

Return Window: The return request must be initiated within 30 days of receiving your order

Product Condition: Items must be unused, in their original packaging, and include all tags and labels

Proof of Purchase: A valid order confirmation or receipt is required

Exceptions: Personalized/custom-made items and hygiene-related products (such as underwear) can only be returned if they remain unopened and unused

How to Return an Item

Contact Customer Support at contact@arvilaro.com and provide your order number, reason for return, and any relevant photos if applicable.

Receive Return Authorization and return instructions from our support team.

Package the Item Securely and ensure the product is properly protected during transit.

Ship the Package using a trackable shipping service. Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

Return Address

Please send approved returns to:JX Commerce | Arvilaro.comSalzgasse 10, Cologne, North Rhine-Westphalia, 50667, Germany

Refund Policy

Inspection & Approval: Returned items are inspected within 3 business days of arrival, and you will be notified of the outcome.

Refund Processing: Approved refunds are processed within 7 business days and issued to the original payment method.

Confirmation: You will receive an email notification once your refund has been completed.

Delayed Refunds: If you have not received your refund, please contact your bank or payment provider first. If further assistance is required, contact our support team.

Exchanges

We don't offer direct size or variant exchanges. To change size or variant, return the original item for a refund (within 30 days, unused and in original packaging) and place a new order. For defective or damaged products, contact us within 30 days of delivery, we'll cover return shipping and provide either a free replacement or a full refund.

Special Cases

Defective or Damaged Products: Contact us within 30 days of delivery. We will provide a free return and offer either a replacement or a full refund.

Incorrect Item Received: Contact our support team. We will cover all return costs and arrange shipment of the correct item.

Lost Shipments: If your package has not arrived within the expected delivery timeframe, please contact us so we can initiate an investigation with the carrier.

Processing Times

Return Period: Returns must be initiated and shipped within 30 days of receiving the order.

Inspection: Returned items are inspected within 3 business days after arrival.

Refund: Approved refunds are issued within 7 business days.

Return Address

Please send approved returns to:JX Commerce | Arvilaro.comSalzgasse 10, Cologne, North Rhine-Westphalia, 50667, Germany

Company Information

Store Name: Arvilaro.comCompany Name: JX CommerceTax Number: DE352309654Address: Salzgasse 10, Cologne, North Rhine-Westphalia, 50667, GermanyEmail: contact@arvilaro.com Telephone: +1 (740) 660-3742 Customer Support Hours:Monday – Friday: 08:00 AM – 07:00 PM (New York GMT -5)Saturday – Sunday: Closed

Contact - Arvilaro - Checkout