Eleanor Dining Table

Last updated: June 4, 2023

DELIVERY INFORMATION

We take pride in making our furniture and we will do all we can to ensure your purchase is delivered to you on time. All our products are packaged for safe transit and will be handled by professionals.

Once your order is received in our warehouse, you will be contacted to schedule the delivery to your convenience but subject to available delivery slots. You may also refer to the Order Confirmation emailed to you upon purchase for the estimated delivery dates.

Please note that it is your responsibility to check that your items will fit through doors, staircases and lifts in their packaging before you place your order. Product dimensions are included in the Product Information on our website.

Note: As part of our COVID-19 safety measures, you may now opt for self-assembly and our delivery partners will place your unassembled item(s) at your doorstep upon arrival. To do so, simply let our delivery team know when we contact you to make the delivery arrangement, you may also contact us at enquiry@homeatelier.sg .

TYPES OF DELIVERY

1. Parcel Delivery

Accessories and homeware (e.g. rugs, poufs, cushions, throws, lighting, tableware, bedding, mirrors, wall art, etc) will be delivered via parcel delivery partners.

Items via parcel delivery will be delivered to you at your door, and does not include unpacking, assembly, installation or moving of items into any room into your home.

On the day of delivery, you will receive a call or an SMS from our delivery partners. If you are unable to receive your items on the day of delivery, you may instruct the delivery partner to leave your delivery package(s) at your doorstep at your own risk.

If no such instructions were given, the delivery partner will either attempt to reschedule another delivery or immediately return the items to our distribution centre (depending on the delivery partner) - upon which the Home Atelier team will contact you to schedule another delivery date.

Please note there will be a restocking fee when rescheduling delivery for items returned to our distribution centre. Kindly refer to ‘Not Present to Receive Delivery’ section for more details.

2. Bulky Two-Person Delivery

For furniture items, we use specialised furniture delivery partners who provide two-person local delivery and therefore offer the most care to our products and to your delivery experience.

This delivery service applies to furniture items only, and includes moving of items into the room of choice in your home, unpacking, assembly, installation and rubbish removal. This service does not apply to accessories and homeware items (mirrors, lighting, etc)

For bulky two-person deliveries, the Home Atelier team will contact you via email or call to schedule your delivery in advance. If you wish to change your delivery timing, you may do so at no charge before 5 working days of the original scheduled delivery date. Rescheduling within 5 working days of original scheduled delivery date will incur a restocking fee of 10% per delivery order for invoices valued below S$500, or S$100 per delivery order for invoice valued above S$500.

DELIVERY CHARGES

Our delivery charges are intended to cover the processing of your order, handling and packing the products, and delivery to you.

Standard Delivery is free for orders of $300 and above and includes delivery during non-peak delivery time slots into your room of choice, and full assembly (except for accessory items e.g. mirrors, lighting). Additional charges apply for peak hour delivery slots (please see section on Additional Service & Charges).

Please refer to the delivery charges for orders below $300.We currently deliver within Singapore only.

Our items are produced by several manufacturers. Therefore, they will arrive our distribution centre at different times. If you would like your items to be separated into multiple delivery trips, note that additional delivery fee will apply if items for each delivery/shipment is less than $300 in value.

ADD-ON SERVICES & CHARGES

a) Peak Hour Delivery Slots

To offer more convenience to customers, we’ve also extended and opened more peak delivery time slots to be enjoyed at an additional fee.

These high-demand delivery slots (such as weekends) are available for selection (subject to vacancy) at an additional fee per delivery. You may select a peak hour delivery time slot either via a delivery scheduling link which may be sent to you once your items are ready for dispatch or when our Home Atelier team contacts you to arrange for delivery.

If you choose to separate your order into different shipments, delivery charges and add-on fees apply per shipment/delivery.

Peak hour delivery slots will be available for selection for delivery dates from Oct 24, 2020 onwards. If you need assistance, please contact us.

Note: This add-on service does not apply to parcel deliveries.

b) Carry-up Service

Carry-up Service is required for delivery to any location above ground floor without direct, unobstructed lift access. This includes carrying furniture up any flight of stairs within apartments or landed property.

Common scenarios include:

•Stairs within landed properties and HDB maisonette

•Walk-up apartments with no direct lift access

•Lift doorways that are too narrow for the furniture items to fit through

Carry-up service is charged at $30 per item, per every non-lift accessible level. Please note that this service is limited to carrying up a maximum of 3 storeys / flights of stairs.

Note: Carry-up service is required only for furniture items and does not need to be added on for accessory items.

You may arrange for carry-up service at any of the following points:

•a) During delivery scheduling: When your order is ready for dispatch, our delivery team will contact you to make the delivery arrangement. You may schedule your delivery date and time, as well as add on carry-up service.

If you require carry-up service but have not arranged for it at any of the steps above, please call our customer hotline or send a request via our Contact Us page. Kindly ensure we are notified and have acknowledged your request at least 3 business days before your delivery date (the 3 business days cannot include the day/date you inform us).

We agree to deliver goods to you on the understanding that reasonable access is available. It is your responsibility to check measurements to ensure your items will fit through the doorways or passageways leading to your delivery location.

If there are obstructions to direct lift access experienced during delivery, the Delivery Team will assess whether it is possible to perform carry-up service on the spot (and bill the charges later) or to reschedule delivery. This is dependent on the number of items to be delivered, manpower, hazard assessment as well as other operational considerations. If the Delivery Team determines that delivery has to be rescheduled, there will be a restocking fee of 10% for orders valued below $500, or $100 for orders valued $500 and above.

Home Atelier reserves the right to refuse or cancel carry-up service for any item that exceeds 80 kg due to hazardous risk (see section on ‘Right to Refuse or Cancel Delivery due to Hazardous Situations’). In such a case, you have the option to self-carry the item. However, Home Atelier will not be liable for damages incurred. Alternatively, you may choose to return this item and request for refund.

c) Disposal Service

We provide disposal service for the old furniture item that your new Home Atelier item will replace. This service only applies to like-for-like items in the same product category i.e. the delivery of your new Home Atelier sofa and the disposal of your old sofa.

You may arrange for disposal service at any of the following points:a) During delivery scheduling: When your order is ready for dispatch, our delivery team will contact you to make the delivery arrangement. You may schedule your delivery date and time, as well as add on disposal service.

If you require disposal service but have not arranged for it at any of the steps above, please call our customer hotline or send a request via our Contact Us page. Kindly ensure we are notified and have acknowledged your request at least 3 business days before your delivery date (the 3 business days cannot include the day/date you inform us).

Home Atelier reserves the right to reject disposal items in any of the following situations:

•Item cannot fit into the lift

•Item is infested with termites, bed bugs or any other living organisms

•Item exceeds 80kg in weight

•It is a last-minute request made during the delivery of your Home Atelier item

In such cases, we will refund you the full disposal fee within 14 business days.

Note: For customers residing in HDB estates, the town council provides disposal service for all residents. For more information, kindly contact your respective town council.

RIGHT TO REFUSE OR CANCEL DELIVERY DUE TO HAZARDOUS SITUATIONS

We agree to deliver goods to you on the understanding that reasonable access is available. It is your responsibility to check measurements to ensure your items will fit through the doorways or passageways leading to your delivery location.Home Atelier reserves the right to refuse or cancel delivery/fulfilment of any add-on service in any of the following situations:- If reasonable access is unavailable or if it becomes hazardous (i.e. items prone to damage on narrow stairway, obstruction of passageway)If a carry-up service or disposal service is required and the item exceeds 80kg. In such a case, you have the option to self-carry the item. However, Home Atelier will not be liable for damages incurred.In the event that the delivery of your items or the fulfilment of any add-on service is cancelled, all items returned to us will be restocked and you will be refunded the value of your order, minus the delivery and restocking fee.

RECEIVING ITEMS

On delivery, customer or 3rd party (whom are appointed by the customer for sign-off) shall inspect the item(s) and the surroundings carefully before our delivery team leaves the premise. Any damages detected should be reported immediately to the delivery team and be sure it is noted on the delivery order. Upon signing acceptance of the delivery order, it will be treated that conditions of goods and surroundings are within acceptance level of the consumers. Any discrepancies reported will not be accepted and Home Atelier reserve the right to reject any claims that are incurred after delivery of your items.

You will also need to email us at enquiry@homeatelier.sg and provide a detailed description of fault and photos/videos showing the damages. We will aim to provide a response within 3-4 business days. Please note that insufficient information on issue/defects may incur delays with us in providing a resolution.

Home Atelier reserves the right in its absolute discretion to determine whether a part has failed due to a defect or wear and tear. Such replacement or repair is offered by Home Atelier at its sole discretion. All replacement or repair of item(s) will depend on the next available schedule. Home Atelier shall not be liable for any consequences (whether direct or indirect) of the delay in the delivery of the replacement item and no such delay shall entitle the customer to treat this agreement as being repudiated by Home Atelier or to any comparison. All full refund due to defects will be refunded as follows: Purchase Price - Delivery Fee = Refunded Amount (S$).

INCORRECT DELIVERY ADDRESS

All unsuccessful delivery orders will be returned to our distribution centre and restocked. To reschedule for a delivery to the correct delivery address, we will contact you to arrange for the next available delivery with a restocking fee of 10% for orders valued below $500, or $100 for orders valued $500 and above.

RESCHEDULING OF DELIVERY

Customers may reschedule the delivery with no additional charges with minimum notice of 5 business days (Monday - Friday, 9am - 6pm. Excluding Public Holidays) before the delivery date (subjected to the availability of delivery slots). For re-scheduling of delivery within 5 business days before agreed delivery, Home Atelier will charge a restocking fee of 10% for orders valued below $500, or $100 for orders valued $500 and above.

Additional charges paid for peak hour delivery time slots will not be refunded if the rescheduled delivery falls on a standard delivery time slot.

NOT PRESENT TO RECEIVE DELIVERY

For Parcel Delivery:

If you are not present to receive your scheduled parcel delivery, you may instruct the delivery partner to leave your delivery package(s) at your doorstep at your own risk.

If no such instructions were given, the delivery partner will either attempt to reschedule another delivery or immediately return the items to our distribution centre (depending on the delivery partner) - upon which the Home Atelier team will contact you to schedule another delivery date.

If items are returned to our distribution centre, the Home Atelier team will reschedule the delivery, with a restocking fee of 10% for orders valued below $500, or $100 for orders valued $500 and above.

For Bulky Two-Person Delivery:

If you are not present to receive your scheduled bulky two-person delivery at the time slot stated, our delivery partner will return the items to our distribution centre. The Home Atelier team will reschedule the delivery, with a restocking fee of 10% for orders valued below $500, or $100 for orders valued $500 and above.

DELIVERY RESTRICTIONS OR REFUSAL OF ENTRY BY BUILDING MANAGEMENT

Some addresses have delivery restrictions. This is especially for condominiums, private apartments and offices located in the central business district (CBD). Please check with your building management if there are any delivery restrictions before confirming your delivery details with us, so that we can make the appropriate arrangements in advance.

Some common delivery restrictions include:

•Vehicular height limits

•Parking restrictions

•Cut-off time for deliveries

•Forms, deposits or lift padding required (note: our delivery team will not be able to assist with putting up lift padding)

You are required to place any deposit to the building management for moving goods into their premises if necessary.

Should your building management reject admittance of our delivery team, delivery will be rescheduled (please ensure permission is obtained by your building management for the new delivery date) with a restocking fee of 10% for orders valued below $500, or $100 for orders valued $500 and above.

DELAYED DELIVERY DUE TO UNFORESEEN SITUATIONS

a) In the event of delay in shipment due to unforeseen situations, Home Atelier reserves the right to reschedule the delivery, subjected to the availability of delivery slots.

b) No specific time of delivery can be provided. A time frame will be advised but cannot be guaranteed.

c) Home Atelier shall not be liable for any consequences or any loss suffered or expenses incurred (whether direct or indirect) due to the delay in the shipment / delivery of the goods and no such delay shall entitle the customer to treat this agreement as being repudiated by Home Atelier or to any comparison.

d) If you wish to change the date of delivery, please inform us at least 5 business days in advance. This means, if your delivery is on a Wednesday, you will need to write in before the end of last Tuesday, one day before the first business day. Assuming there is no Public Holidays in between.

FREE STORAGE

Home Atelier will provide up to 2 months free storage from the estimated delivery date. After the 2 months' free storage period, storage charges will be at 5% of the item value per month and subjected to GST. To request for storage, please indicate a note in the Special Request section during checkout.

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Sales & Refunds Terms and Conditions

Last updated: June 4, 2023

Thank you for shopping at Home Atelier! We appreciate that you're looking to buy the cool stuff we love to build. We also want to make sure you have a rewarding experience while exploring, evaluating, and purchasing our products.

As with any shopping experience, there are terms and conditions that apply to transactions at Home Atelier. By placing an order or making a purchase at Home Atelier, you agree to the terms set forth below along with Home Atelier’s Privacy Policy and Terms of Use.

I. 30-DAY RETURN POLICY

We fundamentally believe you will be thrilled with the products you purchase from Home Atelier. That’s because we go out of our way to ensure that they’re designed and built to be just what you need. We understand, however, that sometimes a product may not be what you expected it to be. In that event, we invite you to review the following terms related to returning a product.

The Return

Return requests can only be made within 30 days of the date you've received the item. To initiate this request, please contact us so that we can facilitate the return. Please note that the policy is subject to the conditions below:

•There is a 20% restocking fee charged per returned item; this fee is deducted from your refund.

Only items in as-new condition can be returned. Products with scratches, stains, damages, drilling, or any other modification will not be accepted. We reserve the right not to refund a product that, in our reasonable opinion, has become of unacceptable quality due to fair wear and tear, misuse; or as a result of failure to take reasonable care of the product.

Please return the items in the original packaging, which is designed carefully to avoid shipping damages. If you have already discarded the original packaging, you can use the best packaging material that you can find to package the item sufficiently to avoid damage in transit back to us. We encourage customers to photograph the items scheduled for return and the condition of the packaging before handing them over to our delivery partners.

•We are unable to accommodate returns / exchanges / refunds for the following items:

The Refund

Shipping is a hard cost we incur from our logistics partners. As such, a 20% restocking fee based on the original invoiced value will be deducted from your refund. As such, you will be refunded the following: Purchase Price - Restocking Fee = Refunded Amount (S$). Please do note that the restocking fee will also apply if you wish to return the item(s) in order to place another order.

Refunds will be performed after we have collected the returned item. All refunds will take 7 business days to process and we will issue refunds in the form of a credit back to the original method of payment. However, Home Atelier reserves the rights to change the mode of refund.

II. ORDER CHANGE OR CANCELLATION

If you change your mind and decide to cancel your order or any item(s) in your order, please notify us within 24 hours after your order is confirmed and you will be refunded with no additional charges incurred.

Do take note that cancellations do not include items that are custom made, build to order or on clearance.

In the event you wish to cancel your existing order and place a new order, kindly note that a new delivery lead time will be given at the time of new purchase.

All refunds will take 7 business days to process and will be credited back to the original mode of payment.

However, Home Atelier reserves the right to change the mode of refund.

Restocking Fee

Any cancellation after 24 hours from date of order confirmation will be subject to a restocking fee of 20% of the price sold per line item (after discounts, if any) due to logistics and handling.

Cancellation of Orders with Discount Voucher

If you cancel any item(s) in your order with a discount voucher/coupon applied, you will be refunded only the final paid price after the applied discount – which is apportioned among the items in your order according to their respective value. The value discount will be apportioned in this manner: (Each line item’s purchase price / total order value) x discount voucher value.

Upon cancellation of item(s) in your order, the whole absolute-value of the discount voucher which was initially applied will not be re-issued or re-apportioned to the remaining item(s) in the revised order. Your remaining item(s) are still entitled to the discount value that was initially apportioned per line item before the cancellation of item(s) in your order.

The above Cancellation Policy may not necessarily be applicable to all products. For cancellation details pertaining to a specific product, please refer to the Product Info section in its product page. “Studio Display” and “Customised” items are not eligible for cancellation.

Please email us at enquiry@homeatelier.sg to process this request.

III. ORDER CONFIRMATION

Home Atelier will email the sales order confirmation within the day of purchase which will reflect the products purchased and the lead time. It is the responsibility of the customer to check if the product(s) purchased and lead time(s) are correct. Home Atelier will not be obligated to fulfil the order if there are any discrepancies after 24 hours from the time of order confirmation.

IV. DELIVERY

Please review the Delivery page to learn about how and when you will receive the products you purchased from Home Atelier. Since the actual delivery of your order can be impacted by many events beyond Home Atelier’s control once it leaves our facilities, Home Atelier cannot be held liable for late deliveries. We will, however, work with you to ensure a smooth delivery.

V. BUNDLE AND PURCHASE WITH PURCHASE ORDERS

We constantly seek to provide the best value for our customers hence all bundle and PWP (Purchase with Purchase such as buy sofa and get 20% off TV console) sales are carefully priced. As such, partial cancellation is not applicable for bundle and PWP orders. We will only process full cancellation for all bundle and PWP orders, in some instances a restocking fee may apply.

VI. PRODUCT INFORMATION

We endeavour to ensure that all the products on our website are accurately described, and we rely on information provided to us by our suppliers. Unfortunately, on some occasions, it is possible that our website will contain errors and we reserve the right to correct any errors or inaccuracies at any time, including after you have placed an order.

In some cases, the products we offer for sale are hand-made or made from natural or organic materials, and there may be small variations between the product image(s) and the product you receive. This will always be stated on the individual product listing.

We endeavour to ensure that all colours are displayed accurately, but you should be aware that colours may appear slightly differently on different displays and screens. The shade of colour from screen to screen is not a fault or error.

We aim to update our website regularly and may change the content at any time. If the need arises, we may suspend access to our website, or close it indefinitely. We will use reasonable endeavours to ensure our website contains accurate information and content, however, we reserve the right to update our website as soon as an inaccuracy or error is brought to our attention.

VII. 30-DAY PRICE PROTECTION POLICY

Home Atelier offers a 30-Day price protection policy from the date of purchase. You will have to email us at enquiry@homeatelier.sg within 30 days from the date of purchase and ask for a price adjustment credit voucher if the single item (1) goes on clearance only. This policy does not apply to any bundle sales or in conjunction with on-going promotions (refer to Promo T&C Page). Any utilisation of promotional voucher code or discount code are excluded from the price differences for the claim.

VIII. AS-IS & DISPLAY ITEMS

"As-Is" items, display items and floor samples may have inherent cosmetic defects, and may not have the appearance of looking brand new. Customers acknowledge that they are fully aware of these cosmetic defects and that the discounted price of these items sold reflect this acknowledgement.

"As-Is" items, display items and floor samples are not applicable for any other promotion, sale, discount, code, coupon and/or offer.

HAVE MORE QUESTIONS?

Visit our Contact Us Page.

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