EcoPure Multi-use Bamboo Cloths

INUI Designs ("we" and "us") is the operator of (https://inuidesigns.com) ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

General

Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.

Shipping Costs

Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase.

This price will be the final price for shipping cost to the customer.

Delivery Terms

3.1 Transit Times

We offer 5-14 Business Day Shipping with trusted courier services depending on where you live. Once your order is placed it will be dispatched within 1-3 business days from our warehouse. We have warehouses in the US and AU. Some items are stocked in our over seas warehouses and some are stocked domestically, thus the shipping time of items will be subject to where it is shipped from.

3.2 Dispatch Time

Orders are usually dispatched within 1-3 business days of payment of order. This could be subject to change if there is low stock availability and we would follow the process as mentioned in the general terms above.

Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

3.3 Change Of Delivery Address

For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.

3.4 Incorrect shipping addresses

We only follow the shipping information based on what you have entered on the checkout page upon placing your order. We are not liable for lost, held, mis-delivery errors, due to incorrect shipping addresses. If your package gets returned to us due to the incorrect shipping address, you will be refunded for the product(s), not for shipping. Alternatively, we can ship your order to your correct address, however there will be a fee which is charged by the courier to resend the item which you will have to cover.

3.5 P.O. Box Shipping

Unfortunately we are unable to ship to P.O Boxes as some of our products are too large.

4.6 Military Address Shipping

We are able to ship to military addresses using USPS. We are unable to offer this service using courier services.

4.7 Items Out Of Stock

If an item is out of stock, we will dispatch the in-stock items immediately and send the remaining items once they return to stock.

4.8 Delivery Time Exceeded

If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation. However please be aware, that due to COVID-19, many shipping companies are prioritizing the shipments and receiving of emergency and necessary medical equipment. This could mean that your package may be withheld with the shipping company for an extended period of time which would lead to longer wait times and delays. Furthermore during peak period of the year courier services will be facing high volume of orders and there maybe delays to your orders, however we will inform of you this if this were to happen. We hope you understand, as this is something completely out of our control.

Tracking Notifications

Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

Parcels Damaged In Transit

We are not responsible for any damaged parcels during transit. However, we will process a refund or replacement as soon as the courier has completed their investigation into the claim.

Duties & Taxes

7.1 Sales Tax

Sales tax has already been applied to the price of the goods as displayed on the website

7.2 Import Duties & Taxes

Import duties and taxes for international shipments will be pre-paid, without any additional fees to be paid by customer upon arrival in destination country

Cancellations

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.

There is a 5% cancellation fee to cover transaction processing costs that are not refunded to us by Shopify if we process a cancellation. You can choose between a refund in store credit or a refund to your original payment method.

Process for parcel damaged in-transit

We are not responsible for any damaged parcels during transit. However, we will process a refund or replacement as soon as the courier has completed their investigation into the claim.

9.2 Process for parcel lost in-transit

We are not responsible for any lost parcels, however, we will do everything required to ensure you receive your products. We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.

Customer service

For all customer service enquiries, please email us at info@inuidesigns.com

Contact - ONIX Designs - Checkout

Here at INUI Designs we want you to be 100% satisfied with every item that you purchase from us. If there is a problem with your purchased item, we will gladly provide you with a refund under the following conditions:

(1) We offer refunds in accordance with the Australian Consumer Law and on the terms set out in this Refund Policy (" Policy ").

Any benefits set out in the policy may apply in addition to consumer's rights under the Australian Consumer Law .

Please read this policy before making a purchase, so that you understand your rights as well as what you can expect from us in the event that you are not happy with your purchase.

(2) AUSTRALIAN CONSUMER LAW

(a) Under the Australian Consumer Law :

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law . For faulty or damaged products, you are entitled:

- to cancel your service contract with us; and

- to a refund in full using the original method of payment.

(b) We do not offer exchange. We offer refunds or replacements in accordance with the Australian Consumer Law.

(c) The Australian Consumer Law provides a set of Consumer Guarantees which protect consumers when they buy products and services.

(d) If the Australian Consumer Law applies, then we cannot avoid the Consumer Guarantees which it provides. If there is an inconsistency between this policy and the Australian Consumer Law , the Australian Consumer Law will prevail.

(e) Further information about the Australian Consumer Law and these Consumer Guarantees is available from the website of the Australian Competition and Consumer Commission:

https://www.accc.gov.au/

(f) If a product which you purchased from us has a major defect (as defined in the Australian Consumer Law ) then you may be entitled to a replacement or refund.

(g) If a product which you purchased from us has a failure which does not amount to a major failure (as defined in the Australian Consumer Law ), then you may still be entitled to a refund. Such events will be at the discretion of INUI Designs and will be assessed on a case by case basis.

(3) General Refund Conditions & Money Back Guarantee

While the goods are in your possession they are your responsibility, if the goods are damaged by you we will not be able to provide a refund. If there is an issue with the quality of the product then let us know within 14 days of delivery and we will investigate the matter, if there is found to be a fault then we will refund you fully. You can choose between a refund in store credit or a refund to your original payment method. INUI does not cover the cost for return shipping if the product is found to not have a major problem. We aim to process any requests for refunds within 7 days of having received them.

(4) CHANGE OF MIND

If your order has not been fulfilled by us, we can cancel the order. There is a 5% cancellation fee to cover transaction processing costs. These charges are not refunded to us by Shopify if we process a cancellation. However if the order has been shipped or delivered we do not offer any refund if you simply change your mind, or find the same product or service cheaper elsewhere.

(5) PRODUCTS DAMAGED DURING DELIVERY

If you notice damage to the goods within 24 hours of receiving the delivery please contact us. We will need pictures of the damage and we cannot accept damage claims after this 24 hour period as we cannot determine when or how the damage occurred. If the item is to be returned and confirmed to be faulty, shipping costs are to be covered by us. If the product is found not to have a problem, you will have to cover the transport or inspection costs.

If applicable, any damaged product must be returned in the condition it was in when you received it, together with any packaging and other items with which you received the damaged product. Goods found to be faulty as a result of manufacturing defects are covered by the product warranties. See our Warranty policy for more information.

(6) EXCEPTIONS

Notwithstanding the other provisions of this Policy, we may refuse to provide a refund or replacement for a product you purchased if:

(a) You misused said product in a way which caused the problem.

(b) You knew, or were made aware of the problem(s) with the product before you purchased it.

(c) You asked for a service to be done in a certain manner, or you asked for alterations to a product, against our advice, or you were unclear about what you wanted.

(d) Any other exceptions apply under the Australian Consumer Law .

(7) SHIPPING COSTS FOR RETURNS

(a) In the event that a product you purchased fails to meet one of more Consumer Guarantees under the Australian Consumer Law , we will not bear the cost of shipping the said product (the "Returned Product) back to us. In the case of shipping a replacement item, the shipping costs will be covered by us.

(b) If the Returned Product can easily be posted or returned, then you are responsible for organizing for the Returned Product to be returned to us. We highly recommend that you use a postal service with a tracking number, as we will not be responsible for items that are lost or damaged in transit to us.

(8) RESPONSE TIME

We aim to process any requests for refunds within 7 days of having received them.

(9) HOW TO RETURN PRODUCTS

(a) You may contact us to discuss a refund using the details provided at the end of this policy.

(b) Refunds will be issued using the same payment method, and onto the same account or credit card, as the original purchase transaction.

(c) You must provide proof of purchase in order to be eligible for a refund.

(d) You may be required to present a government issued identification document in order to be eligible for a refund.

(10) CONTACT US

If you wish to speak to us about this Policy, or about any refund, you may contact us at:

info@inuidesigns.com

Contact - ONIX Designs - Checkout