ECLIPSE II SOL Cue Butt

At Cuebots, we strive to provide a seamless and efficient shopping experience, ensuring your orders arrive on time and in perfect condition. Please take a moment to review our shipping policy:

1. Order Processing Time

•Orders are typically processed within 2-3 business days from the time the order is placed.

•Orders placed on weekends or holidays will be processed on the next business day.

•Customized products may require around 15-20 days for processing before shipment.

•Split shipments: Your order may be split into multiple shipments if needed. Each shipment will be sent from different locations, and you will be provided with all tracking information.

•Partial shipment: If an item is out of stock, we may ship available items first and send the rest once they’re in stock.

•You will receive a notification with tracking information once your order has been shipped out.

2. Shipping Methods and Delivery Time

•We offer various shipping options depending on your location and the items in your order.

•Standard shipping usually takes between 5-7 business days within the United States. However, if your order is shipped out from our facility in Vietnam, it would take around 15 days for the shipment to arrive at its destination.

3. Shipping Rates

•Shipping costs are calculated based on the size, weight, and destination of your order.

•Unless stated otherwise, shipping costs are always customers’ responsibility and non-refundable under any circumstances.

4. Tracking Order

•Once your order has shipped, you will receive an email with a tracking number and a link to track your shipment.

•If you experience any issues with tracking or delivery, please contact our customer service team for assistance.

5. Shipping Delays

•While we aim to ensure timely deliveries, Cuebots is not responsible for delays caused by the carrier and external factors including weather, holidays, or other unforeseen circumstances.

•Please check with the carrier for the latest updates on your shipment.

6. Damaged or Lost Items

•In the unlikely event that an item arrives damaged, please contact us within 24 hours of receiving your order. We recommend including a photo of the package and a brief description of the damage for quicker resolution.

•If there is any damage or loss once the package is in transit, we will assist with the claims process through the carrier. Please note that we may need to wait up to 30 days since the claim date to replace the product, as it could be located and delivered within that time frame.

•Cuebots is not liable for theft issues after delivery. In the case of theft, we strongly advise customers to file a claim with the carrier or contact local authorities.

7. Return and Exchanges

Please refer to our Return & Exchange Policy for more information about how to return or exchange any item once they’ve been delivered.

8. Address Changes

•If you need to modify the shipping address or details after placing an order, please contact us immediately.

•Once an order has been shipped, we cannot modify the delivery address. In such cases, the customer will be responsible for any additional shipping fees.

9. Contact Us

•If you have any questions or concerns about shipping, please reach out to our customer service team at cs@cuebots.com

Thank you for shopping with Cuebots! We appreciate your support and are here to help with any shipping-related questions you may have.

Contact - CUEBOTS - Checkout

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at cuebotspayments@gmail.com . Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS] If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at cuebotspayments@gmail.com .

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at cuebotspayments@gmail.com.

Contact - CUEBOTS - Checkout