Echelon Pick Set

This shipping policy explains how we fulfill orders, what shipping times mean, where we can ship, and what to do if there is an issue with delivery.

We try to ship quickly, but fulfillment time and carrier delivery time are not the same thing. Fulfillment is the time it takes us to prepare and hand your order to the carrier. Delivery time is the time it takes the carrier to move the package after pickup.

Fulfillment Times

We ship orders Monday through Friday.

Orders placed before 12 PM ET usually ship the same business day. Orders placed after 12 PM ET usually ship the next business day.

Orders placed after 12 PM ET on Friday will usually ship the following Monday. If Monday is a holiday, they will usually ship the next business day.

Orders placed over the weekend or on a holiday will usually ship on the next business day.

Chop Shop items take longer because they are custom-produced before shipping.

Fulfillment Time vs. Delivery Time

Fulfillment time is separate from carrier delivery time.

The delivery estimate shown at checkout starts after your order has been picked up by the carrier, not when the order is placed.

For example, if you place an order after the cutoff time, or if your order includes a custom-produced item, the carrier delivery estimate does not begin until after fulfillment is complete and the package has been handed off to the carrier.

Free Shipping Policy

Orders of $175 or more qualify for free shipping when shipped to an address in the United States. This offer applies to USA orders only and does not apply to international shipments.

Shipping Carrier

We ship with FedEx for most physical product orders.

FedEx requires a valid street address. We are not able to ship to PO boxes.

Please make sure your shipping address is complete, accurate, and able to receive FedEx deliveries before placing your order.

PO Boxes

We cannot ship to PO boxes.

If a PO box is entered at checkout, your order may be delayed or canceled. Please use a physical street address for delivery.

Address Accuracy

Customers are responsible for entering the correct shipping address at checkout.

We are not responsible for incorrect, incomplete, or auto-filled addresses submitted with an order. Please review your shipping address carefully before submitting payment.

If you entered the wrong shipping address, email sales@covertinstruments.com as soon as possible with your order number and the correct address.

If your order has not shipped yet, we will do our best to update the address before it leaves our facility. However, sending the email before the order ships does not guarantee we will see it before our fulfillment team processes the order.

We will do everything we can to help if we are given enough notice, but we cannot guarantee an address change before shipment.

Alternative Shipping Locations

As long as the address can receive FedEx deliveries, we can ship to third-party shipping services, hotels, freight forwarders, offices, and other alternative locations.

However, once FedEx marks the package as delivered to that location, we consider the order delivered.

If the package is lost, damaged, delayed, misplaced, or not forwarded after being received by that location, the issue must be handled between you and the third party you chose to use.

Delivered but Not Received

If tracking shows delivered, please start by checking the FedEx proof of delivery photo. Confirm whether the package was left at your address.

If the photo is not your house, see if you can identify the location. It may be a neighbor’s porch, front door, mailbox area, or another nearby address.

If it looks like the package was delivered nearby, please check with your neighbors first. Misdeliveries are often resolved fastest when the package is still close by.

If you still cannot locate the package, you will need to report it to FedEx. Go to the FedEx tracking page, enter your tracking number, select Manage Delivery, then choose Report Missing Package.

Once you have opened the report with FedEx, contact us with your order number, tracking number, and FedEx case number so we can review the next steps.

Stolen Packages

If tracking shows the package was delivered to your address, but the package was taken before you could retrieve it, that is theft from your property. We are not able to refund or replace packages that are stolen after a confirmed delivery.

Package theft is a crime. If you believe your package was stolen, report it to your local police department and keep a copy of the report. If you have doorbell or security camera footage, include it with your report.

You may also want to check whether your homeowner's or renter's insurance covers theft from your property, or whether your credit card offers purchase protection. Many do.

If package theft is a problem in your area, we recommend using the FedEx Delivery Manager tool to redirect your package to a FedEx pickup location, hold it for pickup, or schedule delivery for a time when someone is home. Shipping to a work address that accepts FedEx deliveries is another good option.

Lost Package Timelines

Packages are considered in transit until the waiting period has passed.

For domestic orders, the lost package waiting period is 30 days.

For domestic Chop Shop orders, the waiting period is 45 days.

For international orders, the lost package waiting period is 60 days.

For international Chop Shop orders, the waiting period is 75 days.

Replacements may be issued for packages confirmed lost after the applicable waiting period. Replacement shipments may ship using USPS First Class. Chop Shop items are not eligible for replacement.

Damaged Packages

If your package arrives damaged, take clear photos of the package before throwing anything away.

If any products inside the package were damaged, take photos of the damaged items as well.

Email the photos to sales@covertinstruments.com with your order number so we can review the issue.

Missing or Incorrect Items

If your order is missing items, or you received the wrong products, email sales@covertinstruments.com with your order number and a clear explanation of what is missing or incorrect.

Your order number is required so we can locate the shipment and review what was packed.

Split Shipments

Some items may ship separately depending on size, packaging requirements, or how they are fulfilled.

Certain products are too large or awkward to safely ship in the same package as smaller tools or accessories. In those cases, we may split the order into separate shipments to help prevent damage and make sure everything arrives properly.

Clothing and swag items are fulfilled by a third-party provider, so they ship separately from the rest of your Covert Instruments order. These items may also have their own tracking information, fulfillment timeline, and delivery estimate.

If your order ships in multiple packages, that does not necessarily mean anything is missing. Please check all tracking numbers associated with your order, since each shipment may arrive on a different day.

Digital 3D Print Files

Free 3D print products are digital files only. They are not physical products, so nothing will be shipped.

After checkout, you should receive an email with a download link for the file. Once downloaded, you can use your own 3D printer to print the item yourself.

If you do not see the email, check your spam or junk folder first. If you still cannot find it, contact us at sales@covertinstruments.com with your order number and we can help you locate the download.

International Shipping

Not all products ship to all countries.

If your country is not available at checkout, or if the site appears to show all products as sold out, your location may not be eligible for certain products or for shipping from our store.

Even if our products are legal to own in your country, we may still choose not to ship there. In some locations, we have had repeated issues with customs delays, rejected packages, lost shipments, failed delivery attempts, or packages being returned after long delays. When that happens often enough, we may remove that country from our available shipping options.

We are not able to make exceptions for individual orders.

Customs, Duties, VAT, Tariffs, and Import Fees

Shipping charges only cover the cost of getting your order from us to your delivery address.

They do not include duties, taxes, tariffs, VAT, customs fees, brokerage fees, or any other import-related charges your country may require.

For international orders, these fees are the responsibility of the buyer. They are charged by your country, customs office, or carrier, not by Covert Instruments.

These charges are not refundable, including if the order is returned.

During checkout, international customers are required to acknowledge that their country may assess duties and/or import fees on the order. These fees are separate from shipping charges, are imposed by the destination country for importing goods, and are the purchaser’s responsibility.

We also cannot mark orders as gifts or declare a lower value to reduce import charges. All customs forms must accurately reflect the contents and value of the order.

International Packages Returned to Sender

If an international package is returned because of refused delivery, unpaid duties, missed delivery attempts, customs issues, or failure to respond to FedEx, we may refund the item price minus the original shipping charge and a 25% restock fee.

Customs delays are outside our control.

Order Screening and ID Verification

We screen orders for potentially fraudulent activity to help protect both our customers and our business.

For high-value orders, first-time customer orders, or orders where the shipping address does not match the billing address, we may request a government-issued ID as an added fraud-prevention step.

You may redact your photo, date of birth, ID number, and any other information we do not need. We only need to verify that the name and billing address on the ID match the billing information used on the order.

This is a one-time precaution. Future orders are not typically subject to this same check. Large orders placed from .gov or .mil email addresses are exempt from this requirement.

Orders may also be automatically canceled if a previous chargeback has been filed against us from the same customer, account, payment method, billing address, shipping address, or related order information.

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At Covert Instruments, we want you to know what to expect before and after you order. This refund policy explains which items can be returned, which items cannot, how refunds are handled, and what to do if something arrives damaged, missing, or incorrect.

Please read this policy before sending anything back. Not every item is eligible for return, and unauthorized returns may not be accepted.

Return Window

Most unused items can be returned within 7 days of delivery.

To be eligible for return, the item must be unused, in its original condition, and include all parts, packaging, and accessories that came with it. Used items cannot be returned.

If more than 7 days have passed since delivery, the item is no longer eligible for return unless there is a verified manufacturing defect.

How to Start a Return

To start a return, email us at sales@covertinstruments.com with your order number and the item you would like to return.

Please do not send anything back before contacting us first. We need to confirm that the item is eligible for return and provide the correct return instructions.

Returns sent without approval may be delayed, refused, or returned to sender.

Domestic Returns

This section applies to domestic returns only.

If your item is eligible for return, we will provide the next steps after reviewing your request. Some products may be subject to a restock fee, and shipping charges are not refunded.

The item must be returned in unused condition. If the product shows signs of use, damage, missing parts, or altered packaging, the return may be denied or the refund amount may be reduced.

International Returns

We cannot generate international return labels.

International customers are responsible for return shipping. If you are returning an eligible item from outside the United States, you are responsible for getting the item back to us safely.

Any applicable restock fees still apply to international returns. Original shipping charges, duties, taxes, tariffs, VAT, customs charges, brokerage fees, and import fees are not refunded.

Refund Timing

Approved refunds can take up to 10 business days to process after the return is received and inspected.

Once we issue the refund, your bank or payment provider may take additional time to post the funds back to your account. That timing is controlled by your financial institution, not Covert Instruments.

Shipping charges are not refunded.

Restock Fees

Some returned items may be subject to a restocking fee of up to 25%.

We reserve the right to apply a restocking fee of up to 25% to any return. Whether a fee is applied depends on the item being returned, its condition, packaging, reason for return, and any time or cost required to inspect, process, repackage, or restock the item.

If a restocking fee is applied, it will be deducted from the refund amount.

Lishi Tool Returns

Lishi tools must be unused to qualify for a return.

Photos are required before a Lishi return can be approved. This allows us to confirm the condition of the tool before providing return instructions.

Used Lishi tools cannot be returned.

Non-Refundable Items

Some items cannot be returned or exchanged unless there is a verified manufacturing defect.

We do not accept returns or exchanges on:

All Chop Shop items, all clothing, The Reach Around, The Replicant, FNG, and custom or small-batch items.

Clothing is made-to-order and cannot be returned or exchanged for size, color, fit, or buyer preference.

Damaged, Missing, or Incorrect Items

If your order arrived damaged, please take clear photos of the damaged package before throwing anything away. If any products were damaged, take photos of the damaged items as well.

Send the photos to sales@covertinstruments.com with your order number so we can review the issue.

If your order is missing items, or you received the wrong products, email sales@covertinstruments.com with your order number and a clear explanation of what is missing or incorrect.

Your order number is required no matter what the issue is. It helps us find your order quickly and get you the right help.

Manufacturing Defects

Replacements may be issued for verified manufacturing defects.

If you believe your item has a manufacturing defect, email sales@covertinstruments.com with your order number, a description of the issue, and clear photos or video showing the problem.

We review defect claims case by case. Damage caused by misuse, modification, normal wear, improper storage, or use outside the intended purpose of the product is not considered a manufacturing defect.

Canceled Orders and Refunds

If you need to cancel an order, email sales@covertinstruments.com as soon as possible with your order number.

If your order has not entered processing, we can usually cancel it within 24 hours of the order being placed. Once an order has entered processing or fulfillment, we may not be able to cancel it before it ships.

If you need to add items, we cannot simply add them to the existing order because we do not store your payment information. In most cases, we will need to cancel and refund the original order so you can place a new order with everything included.

Chop Shop orders cannot be changed or canceled once placed.

Price Adjustments

If you purchased an item at full price and that item is marked down within 7 days of your original purchase, it may be eligible for a price adjustment.

Approved price adjustments are issued as store credit for the difference between the price you paid and the marked-down price.

This does not apply to flash sales, 24-hour sales, limited-time promotional events, or similar short-term discounts, including sales like our 12 Days of Christmas promotion.

If the promotion was for a free add-on or free gift, these do not count towards price adjustments and will not be sent out separately. Free add-ons and gifts are only valid for orders made during the promotion.

Price adjustments are not refunded back to the original payment method. They are issued as store credit only.

Delivered Packages

If tracking shows that a package was delivered, we consider the package delivered.

We do not refund or replace packages that FedEx marks as delivered, including packages delivered to freight forwarders, mail forwarders, hotels, Airbnbs, offices, or any other third-party location.

If FedEx delivered your package to the wrong address, please check the proof of delivery photo, ask nearby neighbors if possible, and open a report with FedEx. Once you have opened a report, contact us with your order number, tracking number, and FedEx case number so we can review the next steps.

Stolen Packages

If tracking shows the package was delivered to your address, but the package was taken before you could retrieve it, that is theft from your property. We are not able to refund or replace packages that are stolen after a confirmed delivery.

Package theft is a crime. If you believe your package was stolen, report it to your local police department and keep a copy of the report. If you have doorbell or security camera footage, include it with your report. You may also want to check whether your homeowner's or renter's insurance covers theft from your property, or whether your credit card offers purchase protection. Many do.

If package theft is a problem in your area, we recommend using the FedEx Delivery Manager tool to redirect your package to a FedEx pickup location, hold it for pickup, or schedule delivery for a time when someone is home. Shipping to a work address that accepts FedEx deliveries is another good option.

Legal Responsibility

By purchasing from Covert Instruments, you confirm that you are at least 18 years old and legally allowed to own the items you are ordering where you live.

You are responsible for understanding and following your local laws regarding locksmithing tools, lock picking tools, bypass tools, and related products.

Covert Instruments is not responsible for unlawful use and may refuse any sale.

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